Mazda of Amarillo
Amarillo, TX
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32 Reviews of Mazda of Amarillo
This dealership is the worst I have ever dealt with and I have bought numerous cars in my lifetime. They talked me into a 3 year maintenance package saying it was unlimited oil changes for the first 3 years have bought numerous cars in my lifetime. They talked me into a 3 year maintenance package saying it was unlimited oil changes for the first 3 years then after I bought the car they tell me that is only covers 2 oil changes a year which doesn’t really matter because I am not from Amarillo and when I call in advance to get my oil changed while I am in Amarillo they can never get me in!! I called the service dept everyday for a week and just got a message that the VM was full and could not accept messages and when I finally got the receptionist the following week she said she was so busy that she couldn’t even stay at her desk!! And the resale value of the 2022 Mazda CX9 that I bought is so low I can’t even get rid of the car so that I don’t have to ever deal with this dealership again!! This place is a joke!! More
Was guaranteed that they could get me done with 3000 grand down no matter what they were making a sale that was a lie creed the sales person I got stuck with wasn’t helpful didn’t give a 5 star service grand down no matter what they were making a sale that was a lie creed the sales person I got stuck with wasn’t helpful didn’t give a 5 star service I gave them a shot after my first horrible experience there once again they disappointed they didn’t need to sale a car as bad as they put it off there huge sale and advertising was false I will no longer give them a opportunity to make any money from me I will take business elsewhere I advise the same to others More
Store is a laughing stock! !!! After being lied to about the price of the vehicle, the supposed vice president approached me very nice and welcoming about 15 mins after he w !!! After being lied to about the price of the vehicle, the supposed vice president approached me very nice and welcoming about 15 mins after he walked away I could hear him motherfing on the phone and using the N word while expressing his frustration!! The N word!!!! The vice president shouldn’t wear his shirt untucked with white beach pants and yeezy shoes. The VP fits for how that store presents its self! Never will I go back! More
I am truly disappointed at my experience with the Mazda store on Georgia. After countless horrible reviews I decided to venture in give and them a shot. Upon pulling into the parking lot I could not even p store on Georgia. After countless horrible reviews I decided to venture in give and them a shot. Upon pulling into the parking lot I could not even park in the front, when I finally landed a spot I was rushed by 7 men to “help” me. Once I was able to get in the doors I was introduced to a mouth full of smoke from the 2 employees smoking up front. After going from vehicle to vehicle ( one vehicle had no working windshield wipers) (one vehicle was completely dead) (one vehicle the brake lites didn’t work). Finally made it back inside and ended up looking at a new vehicle. The salesman tried to slide on a 5000$ price increase and told me that’s how the car comes, so I was adding 5000$ plus 2000$ negative from my trade. I was ready to leave. The general manager Russ came to speak with me and was very helpful offered more rebates on my trade in, I could not help but notice this woman with the worst RBF was staring at me thru this man, it was extremely awkward and unprofessional lasted almost 3 moments, I finally just demanded my keys. When the GM left I explained to my sales person how uncomfortable I felt, he explained to me that that’s his GMs wife and she is always like that. I wanted to say calm down boo, trust me if I wanted him I could have him 😘. That was IT for me, the sales people were dressed unprofessional, the way people spoke was not appropriate, shirts hanging out, backwards hats, horrible building conditions, ceiling missing, filthy store. There was a salesman either really high or really tired he was slumped on his desk. Cars not good. Price mark up. Overall not a good atmosphere! More
Found a used car on their own web site, started to making a deal. Came to an agreement, and all of a sudden on the deal sheet a line item called " market adjustment" adding $3995.00 to the the total. So they a deal. Came to an agreement, and all of a sudden on the deal sheet a line item called " market adjustment" adding $3995.00 to the the total. So they could charge it on the back side. More
This dealer ship is horrible tacked on almost 4300 extra for insurance and a warranty that was already suppose to be included then the general manager will not call you the loan manager grizzly lies and sa for insurance and a warranty that was already suppose to be included then the general manager will not call you the loan manager grizzly lies and says he took the charges off should be credited back to the bank and have not been well I guess when a lawyer contacts them about this 4300 that’s missing they will know I’m serious More
Please please please do not buy from this dealership! !! We started off going to this dealership due to my husband having a friend that worked there and wanting to make him a sale. We ONLY used All Star F !! We started off going to this dealership due to my husband having a friend that worked there and wanting to make him a sale. We ONLY used All Star Ford prior to that and never had any problems. Well we purchased a Ford expedition platinum. This vehicle was in the shop about twice a week if not longer (sometimes staying days/weeks in the shop) finally the vehicle broke down on us on a bridge with our children in the vehicle in over 100 degree weather and wouldn't do anything at all. The dealership made us get our own tow and tow the vehicle to them( keep in mind we stay over an hour from Amarillo.) We got the vehicle to the the dealership and were told the car was defective. We wouldn't be out anything due to them selling us a defective vehicle. We then proceeded to pick out another vehicle (wrong thing to do should have cut ties then.) We chose a Chrysler Pacifica. Signed our paperwork and we were on our way. Only to find out that they put equity from the Expedition onto our Pacifica after telling us they wouldn't because they sold us a defective vehicle!!! Almost $10,000 worth!!! We have been trying to contact anyone possible at the dealership for over 2 months now and speaking to sales manager for around a month with no luck at all. No one will help or make it right. At this point we are considering getting a lawyer. Long story short DO NOT DO BUSINESS HERE AND GET SCREWED OVER LIKE OUR FAMILY. Pay for your own tow which I have record of and end up upside down over $10,000. Go to another dealership. More
My Mazda had the Check Engine Light on. I’m from out of town, so the service center scheduled me at 8:00AM so they could get right on my car. We drove 2 1/2 hours to get them the car befo I’m from out of town, so the service center scheduled me at 8:00AM so they could get right on my car. We drove 2 1/2 hours to get them the car before 8. I reminded them I needed them to get on car quickly. After waiting over an hour, I found out they had not even started on our vehicle. We took the car and left. More

