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Mazda of Columbia

Columbia, MO

4.3
1,233 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,233 reviews

January 01, 2021

Very helpful and friendly staff. We've been taking our Mazda in for service at Machens for years, and we've never been disappointed in the service provided. More

by scmace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2021 -

Mazda of Columbia responded

Thank you for your kind words! We love reviews from our repeat and loyal customers and we can't wait to help you next time!

January 01, 2021

Very helpful and timely. Called several times and let me know where things stand and what they still needed to do and what parts to get in still. More

by SCROGUM4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Mazda of Columbia responded

We love seeing 5-star reviews for our Service Dept. Thank you, we hope to see you again.

January 01, 2021

It’s so expensive. 60 days ago, you estimated around $400 but after that its price $100 goes up. I don’t understand. Is it possible? More

by outnet21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jan 04, 2021 -

Mazda of Columbia responded

Thanks for taking the time to let us know how we are doing, it is appreciated. We apologize for the increase in price, life is a little weird with everything and we have a harder time getting parts in and can't have as many working as we would like. We hope that our quality of work and customer service will keep you coming back!

December 30, 2020

Charged me $975 and didn’t fix what I asked them to fix. They did correct the problem for no charge. I was very disappointed and will not go there again to just give money away. More

by ttunis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com. Our apologies, we never want to disappoint our customers.

December 30, 2020

Out of all the dealerships in Columbia Missouri, this one is by far the best! The Customer Service and Comunication is outstanding, I started out with Andrew Reissing helping me figure out what car is a grea More

by Anastacia.c.hazelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Reissing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Reissing
Dec 31, 2020 -

Mazda of Columbia responded

Thank you for such a kind review! We're sorry that you got COVID and hope you had a great recovery! Glad we could still get you the new car your family needs. Happy new year!

December 27, 2020

She was energetic friendly and went above and beyond for my family 10/10 would buy from her again. She knew her job well. No issues More

by troysgrl05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Dec 28, 2020 -

Mazda of Columbia responded

Thanks for the kind words! Congrats on the new car!

December 24, 2020

Little long on service. But the service rep took the extra mile to make sure the whole encounter was enjoyable. Will definitely return for future services More

by cthornburghut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 28, 2020 -

Mazda of Columbia responded

Thank you for such kind words of our service department, we appreciate it! We can't wait to see you again!

December 23, 2020

I received Excellent service during this visit. Staff was friendly, professional and accommodating. The best thug I liked was my vehicle was serviced swiftly. I will recommend my large group of friends. Tha More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Mazda of Columbia responded

Thank you so much, JD! Happy to hear that we got your car quickly serviced and we would love for you to recommend us to your friends!

December 20, 2020

The staff are always nice. They update me while taking care of my car’s needs. The lounge area is comfortable, and I know my vehicle is always in goods hands. More

by kelli_nurse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Mazda of Columbia responded

Thank you, Kelli, we appreciate the feedback! Glad to hear that you always have a great service expereince. Happy holidays!

December 16, 2020

Very friendly and accommodative. Had a wonderful experience from customer service to one on one assistance. Very detailed and thorough. Big thanks to you a More

by MBURULIZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Dec 17, 2020 -

Mazda of Columbia responded

Thanks for your kind words. Glad we were able to get your car serviced efficiently. Safe travels!

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