Mazda of Gladstone

Used CX-5 purchase I had been looking for a used CX-5 online and spotted the one they had. It looked perfect but was a higher trim level than I had been wanting. But t I had been looking for a used CX-5 online and spotted the one they had. It looked perfect but was a higher trim level than I had been wanting. But the mileage was low so I emailed the dealer. Lynn contacted me back right away. I told her I wasn't available by phone so she emailed me several pictures and even a video of the interior and exterior which was really helpful. We made an appointment for the following day. She told us she would not be in but put us in touch with her partner Bob. He met us when we arrived and took us on a fabulous test drive through some gorgeous countryside that allowed us to really put the vehicle to the test. Lynn followed up with us by phone when she got back in the office a few days later to make sure it all went smoothly. All in all, a great experience. More

Great Experience All the crew was helpful, friendly and very professional. Bob Greig took me out on what must be the best Test Drive of all time. Can't miss on that. All the crew was helpful, friendly and very professional. Bob Greig took me out on what must be the best Test Drive of all time. Can't miss on that. More

Happy Mazda3 Customer Very appreciative of the "no pressure to buy" approach of Kat Klages; she showed us several model and explained each. Walked out with New Mazda3. Very appreciative of the "no pressure to buy" approach of Kat Klages; she showed us several model and explained each. Walked out with New Mazda3. More

integrity and authenticity When I showed up at Mazda of Gladstone, I was greeted promptly by Alex. Of course, every salesperson is "friendly," but I particularly appreciated Al When I showed up at Mazda of Gladstone, I was greeted promptly by Alex. Of course, every salesperson is "friendly," but I particularly appreciated Alex's balance of professionalism and authenticity. He was easy to relate to and to communicate with, and I felt like he wanted to find the best fit for my needs rather than push his personal agenda. It's difficult for me to make and receive phone calls because I work in retail, so manager Charity was more than happy to answer my questions via email. I appreciated her responsiveness and "down-to-earthness." Unlike some other dealerships I've communicated with via email, she didn't seem annoyed or put off that I wanted to communicate primarily via email. This is important, especially as more and more people will want to communicate this way. I don't understand why more dealers don't understand this and instead act exasperated when I return their phone call with an email (especially after I'd told them I couldn't take phone calls). Charity never seemed put out to communicate over email. She was patient and responsive and answered all my questions without passing me off to someone else or waiting a full day to reply, etc. I never had to send a followup email to make sure she received my email, because she always replied in a timely way. Alex was happy to communicate by text, which was also helpful. He followed up with me in just the right amount--checking in periodically but not calling and texting every single day. Ultimately, I didn't buy a car from this dealership because I ended up going with a different make of car altogether, but Alex and Charity spent a lot of time with me and always provided great service. I'd recommend them to anyone looking for a Mazda in town. I've communicated with the Mazda dealerships in Northeast Portland and in Vancouver WA and they were not as responsive and easy to communicate with as Charity and Alex at Gladstone. Having lived on the east coast, I'm pretty particular when it comes to service and have high standards--especially relative to the norm in Oregon. It's not often that I write a review, especially a positive one, so the fact that I took the time to do so for Charity and Alex speaks highly of their great service. Thank you. More

Most fun for the money! The folks at this dealership proved to be the easiest and most fun group to deal with that I've had the pleasure to meet with since moving to Oregon. The folks at this dealership proved to be the easiest and most fun group to deal with that I've had the pleasure to meet with since moving to Oregon. Bob G. smoothly provided the exact amount of time I needed to familiarize myself with the CX3 prior to my decision to purchase; Chris whisked us through all the paperwork, and Dave wove a much appreciated level of levity during the whole experience. Happy with our car and happy with Gladstone Mazda. More

Mazda 2016 Previews Sunday Oct. 18, we met with Lynn Sanchez and she was fun, she explained all the new features about the Mazda 6 Grand Touring model. The test ride was Sunday Oct. 18, we met with Lynn Sanchez and she was fun, she explained all the new features about the Mazda 6 Grand Touring model. The test ride was great, she had a fun route for showcasing the Mazda's handling. She answered all of our questions and when she another appointment she introduced us to Bob who went with us on another test drive of another car. My wife and I would recommend them to future customers. The overall experience with them was fantastic, when we are ready to purchase it will be through Lynn Sanchez at Mazda of Gladstone. More

Easy and fun to work with We stopped by the dealership to check out a car for our mom, and didn't want to be pressured into a sales talk. We were impressed with Emileigh's pers We stopped by the dealership to check out a car for our mom, and didn't want to be pressured into a sales talk. We were impressed with Emileigh's personality and style enough that we came back a few weeks later to look at a car for us! Emileigh was a delight to work with, and made the car buying experience both fun and easy. More

Even made our kids feel at ease Our family visited Lynn after initiating a phone call regarding interest in a Mazda3. We had a very specific goal in mind regarding our trade in, car Our family visited Lynn after initiating a phone call regarding interest in a Mazda3. We had a very specific goal in mind regarding our trade in, car to purchase and payment per month. Lynn (and Chad) worked hard and had to think out of the box to get us to where we needed to be. The care we ended up with has left our family of five feeling very pleased. Now we have a car that can get our entire family to where we need to be at a monthly cost we can happily afford, and with fantastic gas mileage. Thank you Lynn for making us feel like individuals that you cared about and not just another sale! You and your team are fantastic! More

Helpful and understanding! I recently visited the Gladstone location with hopes and dreams of owning my first car. Prior to my visit, I was having trouble getting a loan with t I recently visited the Gladstone location with hopes and dreams of owning my first car. Prior to my visit, I was having trouble getting a loan with the bank and didn't have much in my pocket. I was worried I would be laughed out of the building but Bob Greig and the team believed in me and made it work! Bob was super informative, he didn't make me feel silly for asking all my questions. All in all he is such a genuine guy. I'm more than happy with my choice in the car and where I got it from, Thank you guys! More