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Mazda of Kent
Kent, OH
466 Reviews
Mazda of Kent features a complete selection of new Mazda vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Mazdas. With an award-winning service department, and on-site fleet department, Mazda of Kent is proud to serve the Kent, Akron, Cleveland, Cuyohoga Falls, and surrounding communities. Mazda of Kent has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Mazda of Kent is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 466 reviews
September 06, 2023
Dishonest dealer. Came to buy car, but wanted it to be cleaned because it had food in backseat. They were supposed to call us in the morning after it was cleaned. Text Came to buy car, but wanted it to be cleaned because it had food in backseat. They were supposed to call us in the morning after it was cleaned. Text us next morning that they sold it rather than cleaning it and tried to get us in a higher priced car. We kept our word, they didn’t. We will never return. More
by karriespies
Employees Worked With
Ron
September 02, 2023
I was really dreading buying a car due to bad experiences with shady dealers in the past. My experience at Mazda of Kent has changed my mind. Jacob was very helpful and kind, and not at all condescending. Th with shady dealers in the past. My experience at Mazda of Kent has changed my mind. Jacob was very helpful and kind, and not at all condescending. The finance department also didn't try to push unwanted products and services. So far I'm loving the CX-5, and I plan on recommending this dealership to others. More
by Jen B.
August 31, 2023
Little disappointed they did not fill the car with fuel - the paperwork was also an issue with an out of state credit union the paperwork was also an issue with an out of state credit union More
by Cjmcleod
August 24, 2023
They were professional and patient with our requests. Marc was exceptional. He guided us through every step thoroughly. Marc was exceptional. He guided us through every step thoroughly. More
by alikhalid1995
August 16, 2023
Was a pleasure working with Marc from Mazda Kent! Great service and very knowledgeable! Thanks! Great service and very knowledgeable! Thanks! More
by Sshapiro15
Employees Worked With
August 11, 2023
Marc was great! He took me on multiple test drives, gave me all the tools and space to make the right decision. Best experience out of numerous dealerships that I vi He took me on multiple test drives, gave me all the tools and space to make the right decision. Best experience out of numerous dealerships that I visited. More
by Hwaggs77
Employees Worked With
July 28, 2023
First class operation and first class treatment. Highly recommend Marc and Jeremy if you’re in the market for a Mazda. Highly recommend Marc and Jeremy if you’re in the market for a Mazda. More
by Hp
Employees Worked With
July 27, 2023
Mark was an incredibly personal salesman. He took great care to make sure we had all the information to make a well-informed decision. He went above and beyond what any other car salesman has He took great care to make sure we had all the information to make a well-informed decision. He went above and beyond what any other car salesman has ever done. My husband and I felt like we were in excellent hands. He made the entire experience so easy. I will be sending friends and family to Marc in the future! More
by Joanne
Employees Worked With
July 14, 2023
Best car-buying experience of my life. Shane and Andrew were professional and personable and got my wife and I walking out with a new car for her in just 2 hours (when we only planned to Shane and Andrew were professional and personable and got my wife and I walking out with a new car for her in just 2 hours (when we only planned to come and browse). Great job; kudos to Mazda of Kent! More
by HCW14
Employees Worked With
Shane Doak, Andrew Reid
July 12, 2023
This experience was extremely efficient and pleasant. Mark and Amanda made the entire transaction easy. They took their time, not rushed at all. Mark and Amanda made the entire transaction easy. They took their time, not rushed at all. More
by Joyce.green47@yahoo.com
