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Mazda of Kent
Kent, OH
371 Reviews
Mazda of Kent features a complete selection of new Mazda vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Mazdas. With an award-winning service department, and on-site fleet department, Mazda of Kent is proud to serve the Kent, Akron, Cleveland, Cuyohoga Falls, and surrounding communities. Mazda of Kent has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Mazda of Kent is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 371 reviews
December 18, 2018
mazda purchase very stress free experience. felt comfortable and wasn't pressured. shane was very professional and knowledgeable. highly recommend for your next car very stress free experience. felt comfortable and wasn't pressured. shane was very professional and knowledgeable. highly recommend for your next car purchase. thank you. More
by scott,stacy 1234
Employees Worked With
Shane Doak
Helpful December 12, 2018
Great customer service Shane was so helpful and made this process so easy. My new car is perfect. Everyone was so nice and friendly. Shane gave me a great description of the Shane was so helpful and made this process so easy. My new car is perfect. Everyone was so nice and friendly. Shane gave me a great description of the vehicle. Thanks shane! More
by tiffkish3
Employees Worked With
Shane Doak
November 22, 2018
car buying Ron was very nice , knowledgeable , and very easy to talk to !!! His personality made for a very pleasant and fun day !!! I left with a beautiful car Ron was very nice , knowledgeable , and very easy to talk to !!! His personality made for a very pleasant and fun day !!! I left with a beautiful car and was very satisfied !!! I will be back !!! More
by brooklyn boy
Employees Worked With
Ron Perie, Jeremy Gray
November 08, 2018
Great Ron was very polite and knowledgeable about his job. Over all great experience and I would recommend this Montrose Mazda to anyone looking to buy a c Ron was very polite and knowledgeable about his job. Over all great experience and I would recommend this Montrose Mazda to anyone looking to buy a car. More
by Burbanlife
Employees Worked With
Ron Perie
November 06, 2018
Great experience. In and out in without a hassle. Ron Perie was great to deal with and dealt with any concerns we had. He got me the rate I wanted. Would recommend Mont In and out in without a hassle. Ron Perie was great to deal with and dealt with any concerns we had. He got me the rate I wanted. Would recommend Montrose Mazda of Kent to anyone. More
by Krtyle2005
Employees Worked With
Ron Perie
November 05, 2018
Great Customer Service - Highly Recommend!! I've come to this dealership before due to a recall on my 2007 Mazda. I've always had good customer service in the maintenance department, so when it I've come to this dealership before due to a recall on my 2007 Mazda. I've always had good customer service in the maintenance department, so when it was time to finally buy a car I decided this dealership would be a good start. I'm SO happy I made that decision because the customer service and atmosphere here is excellent! Joby was super helpful, listened to all my ridiculous requests and made sure I was happy with my purchase. I would highly recommend working with Joby if you have the opportunity to do so. Shane was super helpful explaining my finance options and made sure to explain the process while we waited for my information to come back from the bank. Jeremy went through the paperwork thoroughly and quickly and made sure to stop and answer any questions I had, in detail. I was even there past closing time (I try not to be that person -seriously!) and no one even batted an eye about having to stay late to accommodate me. Overall, excellent customer service. I would highly recommend the Mazda brand and the Kent dealership. More
by TNT369
Employees Worked With
Shane Doak, Jeremy Gray, Joby Bacher
November 02, 2018
Great place! The Mazda dealership is a great place! Everyone was so helpful and friendly. Ron was a very helpful salesman and I’m happy with my purchase. The Mazda dealership is a great place! Everyone was so helpful and friendly. Ron was a very helpful salesman and I’m happy with my purchase. More
by Anonymous
Employees Worked With
Jeremy Gray
August 23, 2018
Best car buying experience ever! We contacted every dealer in town and Montrose Mazda was the only dealership to get us the deal we wanted! Least stressful experience we’ve ever had b We contacted every dealer in town and Montrose Mazda was the only dealership to get us the deal we wanted! Least stressful experience we’ve ever had buying a car. Shane is the best! More
by sbash
Employees Worked With
Shane Doak, Jeremy Gray
August 15, 2018
Wonderful place for service, but overall great dealer I am currently leasing a Mazda 6 and have been for about 4 months now. I am very impressed with the customer service every time I step onto the proper I am currently leasing a Mazda 6 and have been for about 4 months now. I am very impressed with the customer service every time I step onto the property. Recently got my tire repaired because of a pesky nail, and just like day 1 when I signed my lease agreement, everyone was lovely. These people truly treat you like you want to be treated and they go above and beyond to make you feel comfortable. The other impressive part, my mother is a co-signer because I’m still a broke college kid, soon to be teacher, and regardless of her name being on the paperwork, they make sure they address me by my name, instead of my mom. That may seem like a little, insignifcant detail, but it means the world to me. Thank you, Jeremy and staff. I love Montrose Mazda in Kent. More
by Sil9528
August 04, 2018
If you actually want to buy a car go somewhere else! Seriously the worst car buying experience I have ever had!! The sales person knew absolutely nothing about cars and completely ignored everything we w Seriously the worst car buying experience I have ever had!! The sales person knew absolutely nothing about cars and completely ignored everything we were saying. We were offered cars completely out of our price range (but according to them they were in our price range with our trade in and down payment) and cars we weren’t even interested in. The manager “stepped in” as we addressed we were not interested and suggested a new car on the lot and for us to walk around. We immediately bailed and went to another dealership and purchased a car that night! This place is a joke with incompetent employees! More
by MamaShar
Employees Worked With
The “manager”
