"This was our first visit to Lake Lanier Mazda. We were a..."
This was our first visit to Lake Lanier Mazda. We were a happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mountain home. Was very satisfied with both the salesman and the dealership. Trey was honest and straight forward (very rare) and he got us very close to our price without a lot of negotiating. Trey even drove to our home the next day to return items left at the dealership. We were very satisfied with their friendly and polite service and we got just what we wanted.
Employees Worked With
"I live out of the area and this dealership was able to..."
I live out of the area and this dealership was able to help me purchase a car during these difficult times! Awesome customer service! They took the extra time to find me the car that best suited my needs. Highly recommend.
"Scammers Busted By MAZDA USA! "
Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my recall notice and she took all my information and gave me the appointment information. When I showed up for the appointment it was like she had never spoke to me and I had to provide all my information again. Her snobby attitude irritated me in the first place but when I requested that No Other Work be done on my car, no inspection, no diagnostic, car wash etc. She gave me false information that a inspection and diagnostic check must be done or Mazda would not pay for the recall. Sounded fishy to me and I'd already saw other One Star Reviews where this dealer Always finds something wrong to push service or repair work. All I want is my recall work done and she said it was "Mazda's Rule" that bogus inspections and diagnostic checks must be done. Well I called Mazda. Guess what MAZDA HAS NO RULE! MAZDA DOESN'T REQUIRE OR PAY FOR INSPECTIONS OR DIAGNOSTIC CHECKS RELATED TO RECALLS. The Mazda customer care representative called the dealer to try and stop this false information but the dealer refused to stop misleading customers. The Mazda customer service representative put me in contact with the Mazda District Manager so he can stop these scammers from further misleading customers. Few hours later I received a call back from the MAZDA district Manager who informed me that he spoke to the dealer and they NOW KNOW they can't FORCE UNNECESSARY SERVICE on customers and lie and say it's a Mazda Rule! I have also been contacted by Mazda USA and they are very concerned about how this dealer operates and assured me they would be following up with this dealer! Busted! I'd never ever use this dealer and will be notifying others on the shadiness of this dealer. Keep driving Do Not Take Your Vehicle to this dealer!
Employees Worked With