Jim Shorkey Cadillac

Had Jim Shorkey service my Mazda CX9 since I purchased new in 2021. At first they had 2 women running the service Dept, and they were great! Then they were gone. Not sure of the name of the man I talke new in 2021. At first they had 2 women running the service Dept, and they were great! Then they were gone. Not sure of the name of the man I talked too but I have never been so unhappy with the conversation I had with him. The oil light came on in my new vehicle, and he told me that I was just overdue for my oil change, even though I still had 2,000 miles to go before due. I told him that I felt it was something more, and he replied "sorry if you don't believe me". Treated me like a dumb woman!!! Well now the oil light has come on for a second time, still had 1300 miles before due for oil change. I would not bring my car back to them if you paid me!!!!! Called Bradshaw Mazda in Greenville. Talked to their service person and told him that 2 times the oil light has come on before scheduled oil change. Within 30 seconds, he told me that Mazda is aware of a problem with oil usage and they have a fix for it. I told him "Thank you so much for being honest with me" Bottom line is I will never recommend Jim Shorkey Mazda and never do business with them again. Any Mazda owners, bring your vehicles to Greenville and Bradshaw Mazda!!!!! More

Had a schedule appointment to look a mirror that wasn't working properly on a brand new vehicle purchase. They expected use to leave the vehicle all day just to look at. Why make appointments if you expect working properly on a brand new vehicle purchase. They expected use to leave the vehicle all day just to look at. Why make appointments if you expect the customer to drop off and not wait. I was very clear when set up fhe appointment that my daughter would be waiting on it. They order parts. Set up appointment again in a.m. dropped off. Had the car all day. Called at 2 to see if car was finished. Took him 10 min.on hold to figure out what going on. They said be finished in 1.5 hrs.. show up at 5 and they say they ordered wrong part and it will be Jan before they can get the new part. So I had an appoint in a.m. they left the car sit all day until I called rhen looked at it and then determined that it was wrong part after waiting 2 months for the part to come in. Also during the original diagnosis of mirror someone dinged the door while working on it. Also had to take this car to another dealership for a recall because Jim shorkeys guys didn't know how to fix it. The turbo 2.5 motors burn oil. 1qt every 2500 -5000 miles. Burford mazda fixed the problem in 1 day and also gave me a loner car. Will never buy a car from this dealership again, and wouldn't recommend to anyone. More

I went in to Shorkey to purchase a truck, once agreed on all the details. Time to pay, I had secured my auto load through my company credit union. The sales manager told me that I could not bring outside fi all the details. Time to pay, I had secured my auto load through my company credit union. The sales manager told me that I could not bring outside financial. I would have to use their loan dept. so glad Jim Sorkey refused me a purchase. It was amazingly interesting that a dealership refused $52k because of outside financial.. thank you! More

Awesome customer service and expedited time yo take ownership of automobile of your dreams. Our salesman Guillermo V understood all of our needs and satisfied our experience to the fullest. Our financi ownership of automobile of your dreams. Our salesman Guillermo V understood all of our needs and satisfied our experience to the fullest. Our financing needs were met by Daren B and WOW do I recommend he and Jim Shorkey Cadillac of Gainesville Georgia!! More

Bri Bryson was the best and made sure we got the car we were looking for. She answered all questions and worked hard to get the best deal set up before we made it to the dealership. were looking for. She answered all questions and worked hard to get the best deal set up before we made it to the dealership. More

I am in the market for a used car with some pretty detailed specifications. I have dealt with multiple dealers while on my search and Jim Shorkey in Gainesville definitely stands out. They were honest detailed specifications. I have dealt with multiple dealers while on my search and Jim Shorkey in Gainesville definitely stands out. They were honest and helpful I cannot say the same for others. I just sent a text to my sales person, Summer, I hope that she is able to come across a car that fits my needs because I would way rather do business there than any place else. Some things that stood out was the car that I went to see was actually there and ready for me to drive at the time of my appointment. It was also available at the price of the listing without crazy unexpected fees. These things seem basic but they’re actually pretty hard to find. More

Slow service, overpriced and not a satisfactory experience. Initial communications were quick and timely; however, the salesperson did not exactly what was going on with his product portfolio. experience. Initial communications were quick and timely; however, the salesperson did not exactly what was going on with his product portfolio. I knew exactly what I wanted. I had an appointment to order a new car, it took so long, I looked around for my sales person and just got up and left. I hit the one hour mark and was done. I kindly sent an email upon departure and rescheduled for two days later. Upon my return, everything went way smoother. When discussing money, they wanted a $10k deposit and $40k over sticker on a vehicle they didn’t even have an allocation on. Obviously, I gave them a best and final offer and it was declined so I left. The following Monday, another dealership offered me a real allocation at MSRP with no deposit. I thought things would change for the better with the new ownership; however, that was wishful thinking. I am all for supporting my local economy but Jim Sharkey will never earn my business. The parts department is slow too. More