Mazda of New Rochelle

All Purchases should go this smoothly! I am normally only motivated to write reviews after a bad experience, but in this case my experience at Mazda of New Rochelle and in particular my sal I am normally only motivated to write reviews after a bad experience, but in this case my experience at Mazda of New Rochelle and in particular my sales person Tiesha was so wonderful I had to write something. I like to think I know a lot about cars but Tiesha took the time to point out things about the Mazda 3 that I never new. I shop around and right off the bat she came in with numbers cheaper than the other dealer I visited. The main reason I stuck with Mazda of New Rochelle is that they were smaller and more personable than the other dealerships I visited. They went out of their way to answer all my questions and address my concerns to prove their worth. Tiesha will be the first person I call for my next car purchase! More

2015 Mazda CX-5 Purchase from Jessica Gill Very happy with the quality of service and attention to detail from Jessica Gill! I definitely will refer friends and family to Mazda of New Rochelle Very happy with the quality of service and attention to detail from Jessica Gill! I definitely will refer friends and family to Mazda of New Rochelle. It was a great new car buying experience. Everyone was super professional. More

Took care of us Great personal experience. Took very good care of us. Gabriella was excellent. Their willingness to work with us, knowledge of the options and atten Great personal experience. Took very good care of us. Gabriella was excellent. Their willingness to work with us, knowledge of the options and attention to detail was refreshing. As was their honesty. More

Great dealership! Super satisfied with the service and attention our sales associate Gaby provided me and my fiancee, i will definitely refer friends and family to Mazd Super satisfied with the service and attention our sales associate Gaby provided me and my fiancee, i will definitely refer friends and family to Mazda of New Rochelle! From the test drive to finalizing the sale, it was a great shopping experience. More

Simply Outstanding I can't say enough about how happy we were to get our new Mazda from this Dealership. We have been thinking about getting either cx-5, Acura ITL or H I can't say enough about how happy we were to get our new Mazda from this Dealership. We have been thinking about getting either cx-5, Acura ITL or Honda CR-V. We went to New Rochelle just for a test drive planning on test driving Acura and Honda CR-V as well. Once we stepped inside the New Rochelle Masda dealership we were treated like familly members by Jose Canu and the rest of the team. After test drive we explain Jose that it was not in our immediate plans to go for a lease since our Honda lease was expiring in December. A big thank you to Jose for getting us a pretty good leasing deal. We ended up driving our beautiful GT CX 5 on the very next week. Jose made our experience all the more pleasant. Actually everyone we met in New Rochelle Mazda seem nice, big thumbs up!!! Thank you, Mr. and Mrs. K More

Very Pleasant Experience I was extremely satisfied with the service I received from Mason. He was very helpful and made sure my every requirement was met. I would definitely r I was extremely satisfied with the service I received from Mason. He was very helpful and made sure my every requirement was met. I would definitely refer others to this location. More

Outstanding Service If you're in the market for a new or used car I'd highly recommend checking out Mazda of New Rochelle. I recently traded in a Dodge truck for a used If you're in the market for a new or used car I'd highly recommend checking out Mazda of New Rochelle. I recently traded in a Dodge truck for a used Mazda3 and received an excellent deal and even better service after the sale. Sales manager Kevin and sales associate Alissa Castro worked hard to get me an excellent offer for my trade-in. I ended up with a deal that was about $1000 better than any other dealership would offer. Secondly, this dealership is straight forward with their pricing with none of that expensive added fee nonsense that seems all to common today. Lastly, this company stands behind the cars that they sell. The day after purchasing the car I realized the front struts were leaking and badly worn and would need replacing. This isn't covered under a basic used car warranty and the dealership technically was under no obligation to me to repair the struts. My local mechanic wanted $700 for this repair. I called Kevin and he quickly set up a Monday morning appointment for me to have the struts checked by their mechanic. The dealership replaced not only the struts, but the springs and mounts too. All at no charge to me. I can't say enough how appreciative and thankful I am to Kevin, Alissa and the entire crew at Mazda of New Rochelle. They have earned my trust and future business. Give them a try, you won't be disappointed. More

Very friendly people As soon as we reached the dealership they were very friendly and kind to us. I did not feel pressured or forced into buying a car they let us look aro As soon as we reached the dealership they were very friendly and kind to us. I did not feel pressured or forced into buying a car they let us look around and they were very patient. More

Excellent Experience!!!! On June 16, 2014, I started my morning @ Honda of New Rochelle, we had a app. with them @9. My interest was to DOWN Size from a Honda Pilot Touring, 2 On June 16, 2014, I started my morning @ Honda of New Rochelle, we had a app. with them @9. My interest was to DOWN Size from a Honda Pilot Touring, 2012 with 8,000 miles to a CRV. My mind was set on a precise amount for a monthly payment, I was forth coming from the beginning, we went back and fourth, came to and amount which I was not really HAPPY with and felt like they could have done better. I left Honda of New Rochelle a little discouraged. I had read the reviews on the Mazda CX5 and right down the block is a Mazda dealership, I was a little hesitant because I never leased a Mazda, always HONDA and ACURA, but when I walked in to Mazda, I sat with Jose Cano and told him exactly what I was looking for, CX5 with NAVI, and was very clear on my buget monthly, I did not want to put down any funds, only DMV and the first month, he inturn went to speak with Keith the manager which came over to us and introduced himself, the first thing he said was no PROBLEM!! He put me where I wanted to be montly, and honored my down payment. This was the BEST experience ever!!!! NO haggling, right to the point! Just to let you know when I called Honda to cancel my agreement with them it was to NO surprice how fast they at that point they where able to meet my monthly payment!!!! More

Appalling Customer Service -- Consumers be warned!! My husband and I purchased a new 2013 CX9 from this dealership at the end of the summer 2013. We were generally pleased with our sales experience and My husband and I purchased a new 2013 CX9 from this dealership at the end of the summer 2013. We were generally pleased with our sales experience and decided to use the free service voucher we received from the dealership when we bought the vehicle for our first oil change on April 26, 2014. The next day we noticed that the service technician must have had grease or motor oil on his hands when he was entering/exiting the car because there were several large hand prints and smears on the interior roof of our new car above the driver's seat. We immediately called the service center and my husband brought the car back. They assured us they would be able to remove the stains with a special cleaning solution they had in stock. The GM Phil personally apologized to my husband for this having happened. We were horrified the next morning to see that not only had the cleaning solution bleached our headliner, but there is substantial "pilling" of the fabric from having been rubbed so hard. I have called the dealership more than 15 times trying to get someone on the phone to speak with me about our problem (I actually kept track!). I have personally requested to speak with Phil and left multiple messages for him. The receptionist is very polite and each time promises me someone will return my call. The ONE time Phil did return my call, I had specifically left a message saying I would not be at my desk until 11:30 am and he called at 11:09 am. I immediately called back, only to be ignored again. I also spoke with a representative named Steven who assured me someone would call me back and he even launched into a long story about how he aspires to be a customer service manager -- again, no one ever got in touch. Consumers be warned -- this dealership has appalling customer service!! My husband and I are now pursuing other actions to remedy this situation. Our new car is permanently damaged at the hands of this dealership and they have a responsibility to correct this. I would not recommend giving my business to a facility who values their customers so little. To not even have the decency to return a phone call to a customer for an error your dealership made is mind-boggling!! When we were shopping for a car, the dealership called twice a week to see if we had any questions they could answer. Interesting to note that they don't seem to care so much once you've actually purchased the vehicle and they have damaged it. More