Mazda of New Rochelle

Scam! The most incompetent sales people I’ve ever experienced. I signed a lease deal with them but when I showed up to pick up my car, they had a completel The most incompetent sales people I’ve ever experienced. I signed a lease deal with them but when I showed up to pick up my car, they had a completely different car from the one I was told I was getting. Different color and accessories. When I told them I wanted to car I was promised, they tried to upsell it to me. I walked away. What a scam! More

Exceeds Expectations! Zak went above and beyond to make this whole experience quick and easy! He stuck to his word, never lied or pressured me and understood where I was co Zak went above and beyond to make this whole experience quick and easy! He stuck to his word, never lied or pressured me and understood where I was coming from. He was very knowledgeable about the vehicle I was interested in and answered all my questions to put me at ease. He never lost his sense of humor and always kept his professionalism. The final price was exactly as negotiated (no last-minute surprises.) More

Awesome I went to see my favorite dealer Kenneth Lopez to inquire about upgrading my lease. As always he was so helpful with the number breakdown & paperwork I went to see my favorite dealer Kenneth Lopez to inquire about upgrading my lease. As always he was so helpful with the number breakdown & paperwork. The day I went to pick up my new vehicle it was time sufficient & also Nicole Ehlers was also great. I've been with Mazda for 7yrs & this New Rochelle dealership has been the best. I will definetly be repeating my business with Mazda. More

Best salesman ever!!! Zak made my whole experience of leasing a brand new car so easy! He accommodated my every need and did everything in his power to get me a great deal! Zak made my whole experience of leasing a brand new car so easy! He accommodated my every need and did everything in his power to get me a great deal! Not to mention he made me and my mom laugh the whole time! I would 100% recommend this dealership and Zak to anyone interested in a new car. I got the CX-5 and I'm in love!! Thank you Zak and Mazda of new rochelle for making this a great experience! More

No pressure, professional, good sense of humor, fair price. We were helped in an excellent and professional way. The sales specialist took us seriously, was knowledgeable about the car and was accommodating. No We were helped in an excellent and professional way. The sales specialist took us seriously, was knowledgeable about the car and was accommodating. No pressure applied, we like that approach to do businesses. Also, a deal is a deal. They are transparent on their pricing and there are no hidden fees, nor are they trying to sell unwanted assecesiores. our sales specialist showed sense of humor, helping to bridge any differences. We give Zakou a big applause and thank him for his service. We received a good deal, including extended maintenance service, and car delivery. More

Great Service A 2014 Mazda CX-5 was for sale on their website. I came in the next day, test drove it, signed the paper work, traded in my vehicle, and left with a n A 2014 Mazda CX-5 was for sale on their website. I came in the next day, test drove it, signed the paper work, traded in my vehicle, and left with a new car, all under 2 hours. I was in-and-out very fast and I genuinely enjoyed my experience, great service and great people. Lily was the product specialist I worked with, she's very good at what she does. More

Nightmare Where do I begin this onging nightmare? I've exercised great restraint in writing a review of how horrible the service has been but I continue to expe Where do I begin this onging nightmare? I've exercised great restraint in writing a review of how horrible the service has been but I continue to experience horrible service 8 months into my lease. My 2016 Mazda 6 is great but the service from these folks have been truly THE WORST! Thats pretty much my main point but if you're interested in the horrific details, read on... April 2016: While waiting to pick up the Hyundai Sonata I was going to purchase from down the street from the Mazda dealership, my wife and I took a walk past the Mazda dealership. The Mazda 6 caught our eye so we went for a test drive. The car drove very well and kind of sold itself. I made the sales rep (Ammar Safeh) aware of what I was willing to spend as well as what amenities I wanted in the car. I also made it very clear that I was not going to waste his or my time negotiating. Ammar informed me I will not be able to get the car with the options I wanted at the price I wanted. Understood, no hard feelings I returned to Hyundai to get the car I was going to buy. Though it was a sleezy move, I respect his drive to close the deal... Ammar had the audacity to walk down to the Hyundai dealership just before I closed the deal and pulled me out to tell me he can get me the car I want at the price I want. Great! Ammar made good on his word and got me the car I wanted at the price I wanted. He also informed me that the Mazda Mobile Start (MMS) feature will allow me to start my car and adjust the climate control features from my mobile phone. Pretty cool feature I thought so I added that to the purchase (in addition to the subscription fee). I was unable to leave the dealership with the car that day as service had closed and they needed to install The MMS. Ammar told me to pick the car up the following Monday. I took a day off from work and drove over 70 miles from home to the dealership that Monday and the car was not ready!!! Ammar was not at the dealership and his supervisor (Sebastian Bergonzoli) was totally unaware of me being directed to pick up the car. Again I was told to return the next day. At that point, my ride to the dealership had left and I'm now left 70 miles from home without a car. They were not willing to provide a loaner car as I now was unable to pick up the car until at least 4 or 5 days later due to my work week. After almost 2 hours at the dealership, I was told to rent a car at my personal expense and they will "work with me". At this point, I didn't have much choice. The GM (Philip Van Riper) spoke to me via telephone and gave his apologies for the many inconveniences and told me to be sure to see him when I pick up the car. So I rent an economy car for a week for about $1000!!!! When I show up to the dealership to pick up my brand new Mazda 6 after being told it was ready, I had to wait almost an hour for them to return it from the car wash. As the driver pulled up in the car, I see glue marks all over the hood and roof of the vehicle from where the protective stickers were. When I requested reimbursement for the rental vehicle, I was told I had to wait for a check to be issued (the check did come weeks later). I'm thinking, "The GM asked to see me. Maybe he will comp a month's payment, maybe they'll throw in some free mud flaps, floor mats, air freshners. SOMETHING!!!" NOPE... Mr. Van Riper sits me in his office, has me recite this horror story, shakes my hand and apologizes for my experience and tells me to reach out to him directly if theres anything he can do to earn my continued business. September 2016: Took the car for it's first service. So remember that Mazda Mobile Start (MMS) app that I mentioned earlier? I requested Philip Van Riper as he told me previously to address him directly in the event of any future issues or questions but as usual, he was not available. I mentioned to the service department and sales (Ammar and Sebastian) that the MMS app does not have the features as described by Ammar when I purchased the vehicle. While I can start the car from my mobile phone, I can not adjust the climate controls as this is not a function of the app. Following the service, I was told Mr. Van Riper will be in contact with me. Almost 4 months later, I'm still awaiting that contact. December 2016: Nearing my next service interval for my Mazda 6, I have been trying to reach Mr. Van RIper for weeks now and left numerous messages requesting a callback. Now in the market for another vehicle (3rd row SUV) but I will not make the mistake of New Rochelle Mazada again. I just got off the phone with Sebastian, who I'm sure was not thrilled to hear from me regarding this SAME issue so he forwarded me to Freei (I'm almost sure I spelled his name wrong) in the service department. Freei was very professional and attentive to my issue. Freei took the time to hear out my concern and assured me that either he or Mr. Van Riper will be in contact with me by 12/27/16. I'll keep ya posted. More

Best experience Lily helped me find the best car for the best price! I could not have went through the car-buying process without her help... She's the best! Lily helped me find the best car for the best price! I could not have went through the car-buying process without her help... She's the best! More

Good deal - so far We'll see how the car does, since I just drove it off the lot, but the CPO Mazda6 seems to be in great shape and Kenneth Lopez was a pleasure to deal We'll see how the car does, since I just drove it off the lot, but the CPO Mazda6 seems to be in great shape and Kenneth Lopez was a pleasure to deal with, even picking me up from the train station. It was all pretty straightforward, with minimal upsell. More

Extremely Satisfied! I just leased a new 2017 Mazda 6 from Mazda of New Rochelle. They pride themselves on giving the customer a great experience, and I can say my experie I just leased a new 2017 Mazda 6 from Mazda of New Rochelle. They pride themselves on giving the customer a great experience, and I can say my experience there was excellent. Kenneth was very helpful from the first time we spoke on the phone down to showing me the features of the car as I was about to drive it home. You could tell it was a busy night for them and so I had to wait a little, but they kept everything moving. I felt I got a very fair deal and there were no surprises. It all went smoothly and I couldn't ask for more. Most of my interaction was done online, and Barry was instrumental in making sure I had all the info I needed along the way to make the right decision and he got me what I wanted. Kamil in finance is clearly a pro and had everything wrapped up for me in no time. I love the car and I'm a very happy customer! Thanks guys. More