Mazda of New Rochelle - Service Center

Everyone from the front desk to the services rendered were very profession & friendly. It was a great experience. were very profession & friendly. It was a great experience. More

I dropped my car off to get a diagnostic done. First of all it too 48 hours for them to hook my car up to a computer, my advisor did not call me I had to call to find out what they found when they First of all it too 48 hours for them to hook my car up to a computer, my advisor did not call me I had to call to find out what they found when they did the diagnostic. Eventually, I found out what was wrong and decided to fix my car at the dealership. My car was sitting at the dealership for 2 weeks no work was done. I called and spoke with my advisor and he informed me that the work was much more extensive that they originally thought. The blatant disregard of my time. I paid for the parts and they are currently sitting in my trunk. Phillip was very great, he worked to help me. I also bought my car 4 years ago been complaining about the rubber of my car on the drivers side and still nothing, they keep telling me it’s on back order More

Good workers very nice people. Inventory is lacking as they are very limited in cars they offer Inventory is lacking as they are very limited in cars they offer More

No problem everything was excellent. Your customer service was nice and pleasant person can’t say no more. It was excellent. Your customer service was nice and pleasant person can’t say no more. It was excellent. More

The Service Department is great. My vehicle was serviced quickly and everything went smoothly. Amanda always provides excellent service. My vehicle was serviced quickly and everything went smoothly. Amanda always provides excellent service. More

Great salesman, understands the client and their desires! Very informative and knowledgeable! I would recommend to anyone. Very informative and knowledgeable! I would recommend to anyone. More

Excellent service, especially on my follow up to obtain a duplicate key. Clean and comfortable environment, courteous and efficient. duplicate key. Clean and comfortable environment, courteous and efficient. More

First time visiting this dealer for service. I am very pleased with their service, communication regarding costs and services and the video I received from technician explaining condition of veh I am very pleased with their service, communication regarding costs and services and the video I received from technician explaining condition of vehicle and what required future service. I received excellent service from Amanda the service advisor. She was professional, friendly and went above and beyond to make me feel welcomed! I will return to Mazda of New Rochelle for continued service of my Mazda CX-5. More

Positives: able to drop off vehicle early, video which showed what was inspected, pleasant advisor Negatives: car was not cleaned as is the usual protocol, service desk was unattended when we went to pic showed what was inspected, pleasant advisor Negatives: car was not cleaned as is the usual protocol, service desk was unattended when we went to pick up vehicle, difficult to exit dealership on to main road. More

Good friendly service. No wait. They took care of my issue under the certified used warranty No wait. They took care of my issue under the certified used warranty More