Mazda of Orland Park

Excellent Customer Service It was my 2nd visit here and so far the service department is batting .1000. The most recent visit was for basic maintenance on my CX-9 and all went It was my 2nd visit here and so far the service department is batting .1000. The most recent visit was for basic maintenance on my CX-9 and all went well. Oscar, the service department rep was on point with keeping me informed. They even threw in a free car wash. I was in at 9a and out in just a little over an hour. The facility is clean and everyone is friendly. Good job, CJ Wilson! More

A first class no bs dealership! This dealer was farther from me and I had some misgivings about going out of my way. Wow that would have been a colossal mistake. They treated me li This dealer was farther from me and I had some misgivings about going out of my way. Wow that would have been a colossal mistake. They treated me like a buyer. No B.S. no run around, just straight forward dealing. I enjoyed the friendly atmosphere, cleanliness and courtesy my wife and I were shown. The little follow ups were just icing on the cake. I got the car I wanted, at a price I liked. All in a timely manner. More

Outstanding! Edyta takes time to ensure my concerns are addressed and follows up as promised. She is pleasant and personable and puts the customer at ease. Thank y Edyta takes time to ensure my concerns are addressed and follows up as promised. She is pleasant and personable and puts the customer at ease. Thank you for your attention to customer service! More

All Mazda dealerships are not the same The salesman came in early to meet me which was nice of him but the vehicle that I was interested in purchasing was not there so I had to come back wh The salesman came in early to meet me which was nice of him but the vehicle that I was interested in purchasing was not there so I had to come back when it was returned. Asked the salesmen, Joe and Nick, if a remote start could be thrown in because my 2010 Mazda 5 had one and this was probably their easiest sale of the day. Both replied it was not doable--I could purchase one and have it installed-- but during the finance part, he had no trouble asking me if I wanted to purchase an extended warranty!! No, I didn't!! What I wanted was an additional incentive, a remote start. STILL WAITING FOR DELIVERY OF THE OWNERS MANUAL FOR THE 2015 MAZDA 5 which I did not receive with the car either. Also, thought a phone call asking how I was liking my new vehicle would have been a nice gesture or a thank you email from the dealership, but no. I did receive a reminder email that, without my knowledge, an appointment had been set up for my FIRST oil change WHICH I WILL HAVE TO PAY FOR. No freebies at this place. I was asked by a coworker today whose husband is interested in a Mazda if he should look at Oak Lawn Mazda or drive out the Orland world. I gave Oak Lawn Mazda a definite thumbs up. More

Good experience except.. I liked our salesman. He really knew how to demonstrate the vehicle capabilities on the test drive. I am pleased that the process was relatively painl I liked our salesman. He really knew how to demonstrate the vehicle capabilities on the test drive. I am pleased that the process was relatively painless. However I feel we were misled regarding XM radio. At no point were we told we could only get XM with the Grand Touring AND the Bose sound system. We were under the impression, and never told the contrary, that the Sound System included XM. I made specific references several times about my desire for XM and was never told it wasn't on the vehicle we'd chosen. As a matter of fact I asked a final time when we were getting ready to leave and I was being shown the features and was just told that I had to call them myself to set it up. I feel I was lied to. I love the vehicle but am disappointed. More

Quick and Painless In and out in less than 40 minutes. Very organized and service team just keeps you informed of upcoming service needed with no pressure to do right aw In and out in less than 40 minutes. Very organized and service team just keeps you informed of upcoming service needed with no pressure to do right away. More

Convenient and Organized No brainer - make an appt, take car in, deal with pleasant and professional staff, comfortable, well stocked waiting area (breakfast & drink items), t No brainer - make an appt, take car in, deal with pleasant and professional staff, comfortable, well stocked waiting area (breakfast & drink items), they call you when vehicle is ready& washed. Very convenient. More

Outstanding service team I've taken my Mazda 6 in for servicing 3 times. Team is always fast, thorough and communicates beforehand any issues. Like the extended warranty bonus I've taken my Mazda 6 in for servicing 3 times. Team is always fast, thorough and communicates beforehand any issues. Like the extended warranty bonus as well. More

Amazing!!!! This team at CJ Wilson under the management of Chris, the GM, goes above and beyond to every detail! Top service and so dedicated! Truly the best! This team at CJ Wilson under the management of Chris, the GM, goes above and beyond to every detail! Top service and so dedicated! Truly the best! More

Bluetooth replacement Appointment was on time and car was done in amount of time promised. Service counter worker was helpful and she made full process run smoothly Appointment was on time and car was done in amount of time promised. Service counter worker was helpful and she made full process run smoothly More