Mazda of Orland Park

Great experience! I was buying my first new car and everyone was incredibly straight-forward, genuine, and helpful! It was hard to find that at other dealers. I was buying my first new car and everyone was incredibly straight-forward, genuine, and helpful! It was hard to find that at other dealers. More

Good people to work with! I bought a 2015 CX9 for a company vehicle. Brandon Baldeswhiler and Jack Howe made this a pleasureable experience. Working with my company and the fle I bought a 2015 CX9 for a company vehicle. Brandon Baldeswhiler and Jack Howe made this a pleasureable experience. Working with my company and the fleet company can sometimes be a slow process. Brandon was with me on the test drive and was well versed on the car. I found the price to be reasonable and it was a smooth transition to get the deal done in a timely manner. When I went to pick up the vehicle. Brandon was on vacation and Jack Howe was most helpful in explaining the features on the car. Setting up Sirrius radio and synchronizing blue tooth with my I phone. All were very helpful and knowedgeable. Phil G. More

Great service!!! Buying my new mazda 3, was a smooth, painless experience. Financing gave me a great interest rate, and sales associate was very helpful with all my qu Buying my new mazda 3, was a smooth, painless experience. Financing gave me a great interest rate, and sales associate was very helpful with all my questions. More

Very helpful staff! I brought my CX-5 in for an update of the nav software, and it was done quickly and easily with the staff's assistance. Both employees I spoke with f I brought my CX-5 in for an update of the nav software, and it was done quickly and easily with the staff's assistance. Both employees I spoke with from sales and service had excellent customer service personalities and answered all of my questions thoroughly. Will definitely be returning for all my Mazda service. More

Great customer service On 8-22-15 I brought my cx7 in for service.Service advisor Oscar Ortiz was outstanding.I explained to him that my vehicle steering wheel was vibrating On 8-22-15 I brought my cx7 in for service.Service advisor Oscar Ortiz was outstanding.I explained to him that my vehicle steering wheel was vibrating on the highway when driving over 60 mph.I ask him to come get me when the car was up on the lift for service.He came and me,and informed me that my two front wheels had play in them and that I needed tie rod ends.He showed me by grabbing each wheel and showing the amount of in each one.He was a great help,and I appreciated his professionalism and honesty. More

Incompetant - Terrible Customer Service In July I received a letter from Mazda stating that airbag recall 7914J was ready to be performed on my 2007 Mazda 6. I am getting ready to sell or tr In July I received a letter from Mazda stating that airbag recall 7914J was ready to be performed on my 2007 Mazda 6. I am getting ready to sell or trade it in so I can buy a new car so I wanted to be sure everything was up to par. On Monday Aug 10 2015 I went on-line to CJ Wilson Mazda web site and booked a service appointment for Thursday Aug 13 2015 at 7:45 am, and checked the box for shuttle service so that someone could take me to work. I included the recall number 7914J as well as my VIN and contact information. I checked the optional box to be contacted, and wrote to please call me or email me on Tuesday Aug 11 to confirm that A) CJ Wilson Mazda had the part needed for the appointment, and B) That I could be transported to work on Aug 13. When nobody had contacted me by 5:30 on Tuesday, I called C J Wilson Mazda and asked for Service. They transferred me to parts. I asked the parts guy to transfer me to service. When I finally reached service, I spoke to Oscar. Oscar confirmed my appointment, stated I would be driven to work, and said that they do have the part there, but he needed to confirm that it could be used for my car on Thursday. He said he needed 15 minutes and would call me back. He never called back. On Wednesday morning I called CJ Wilson Mazda again and talked to someone else in service who informed me that Oscar had gone home sick that morning, but didn't know what transpired the previous evening. This service rep put me on hold while he checked with parts, and confirmed that the part for my car was there, and that my name was on it for the following morning. The following morning I arrived at 7:40 AM at CJ Wilson Mazda and after a short wait while Oscar moved three cars ahead of me out of the way, Oscar checked my car in, completed a visual inspection, confirmed all of my information, assured me that they had the part to perform the recall, had me sign the work order, and sent me upstairs to wait "two minutes" for the shuttle driver to take me to work. It is a newer very clean showroom and waiting area, one I would feel comfortable buying a new car in. It was still before 8 am so there were no salespeople around, but as 2 minutes turned to 10 I looked around at the cars in the showroom, pondering my next purchase. Shortly after 8 am, Oscar came up and told me that they could not perform the repair, as they no longer had the part. They gave it to someone else. They ordered me one; it might be there on Friday Aug 14. Now it was apparent that my first impression was right when they couldn’t follow up with a call back as requested. My second impression was right as well, when I called and asked for service and they transferred me to parts. My third impression was right too, when they said they would call back in 15 minutes and never did. As I stood there in disbelief, beating myself up internally for not heading the warnings of the first three impressions CJ Wilson made on me, the only solution they offered me was a loaner, while they kept my car indefinitely until the new part arrived, and could then be installed. As much as I would have liked to take their loaner car and beat on it to take my frustrations out, I am not that kind of person. I asked for my car back and informed Oscar that based on their total lack of customer service, and obvious incompetence, I would not trust them to babysit my car until the part arrived, much less install it properly or even remember to call me if/when my car ever got completed. I asked for my car back, and drove myself to work, arriving late. CJ Wilson had a chance – several chances – to win my business. They totally failed. I am dropping my car off this morning at another dealer, and will not be buying my new Mazda from CJ Wilson. Maybe you will have better luck. More

Incredible car buying experience! I had done a TON of research online beforehand, so I went in with 5 million questions. Some of my questions were just plain old dumb:), but Dan answer I had done a TON of research online beforehand, so I went in with 5 million questions. Some of my questions were just plain old dumb:), but Dan answered every single one of them in great detail and with much patience. He was simply fantastic. He sold me an awesome car, going above and beyond to make sure I got what I needed and what I wanted. Really, truly super helpful. Even answered quite a few additional questions through texting. Mike Mockaitis in financing was also incredible. I would HIGHLY recommend CJ Wilson Mazda. More

Wonderful customer service Dan Stelmach and Mike Mockaitis are wonderful assets to this company. My brother in law went and leased his Mazda first and after all he told me about Dan Stelmach and Mike Mockaitis are wonderful assets to this company. My brother in law went and leased his Mazda first and after all he told me about them and how helpful they were, I went the next day and got mine! Will definitely be doing business with them again in the near future. More

Very smooth no xxxxxxxx If your interested in buying a new or pre owned vehicle CJ WILSON MAZDA in Orland Park is a great place to go. Dan ...the salesman was courteous and k If your interested in buying a new or pre owned vehicle CJ WILSON MAZDA in Orland Park is a great place to go. Dan ...the salesman was courteous and knowledgeable and Jack the sales manager was easy to work with too. Mike in finance was informative and processed my sale wonderful. The experience was professional. Sincerely, Lee Kramer More

Great experience Even though we were not in good mood, and dont like negotiating, they had excellent customer service- very customer focused, and were very patient my Even though we were not in good mood, and dont like negotiating, they had excellent customer service- very customer focused, and were very patient my family and me. Made many requests and Dan would always be glad to help, very professional, flexible, very attentive, and negotiate fairly. Will definitely recommend! Very satisfied with the experience during there. would have 1/2 star off with error, stayed firm and Dan was able to correct it. Surprisingly, they gave rebates! Very happy with the purchase. affordable than other dealers. Really worked with us patiently even though way past after hours. Paid with cash for downpayment. Dan and Jack were good. More