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McCarthy Hyundai Blue Springs
Blue Springs, MO
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 302 reviews
April 18, 2015
She steered us in the right direction. DJ is the best salesperson we have dealt with. She listened to what we were looking for and patiently let us test drive two cars that we thought we w DJ is the best salesperson we have dealt with. She listened to what we were looking for and patiently let us test drive two cars that we thought we wanted. Then she showed us the vehicle that she knew met all our needs and it was a sale! DJ sold us our first Hyundai six years ago and so we specifically asked for her this time. She bends over backward to help you get what you need in an automobile. Brian Knight was also very helpful. He quickly fixed a glitch in the contract to our satisfaction. We have had our Azera serviced at McCarthy for six years and have always been impressed with their courtesy and efficiency. More
by Larry 125
Employees Worked With
Brian Knight, "DJ" Johnson
Helpful April 06, 2015
Lousy Selling/Buying Experience Lousy experience trying to sell my used car and possibly purchase another one. I went through their online appraisal process to avoid this type of exp Lousy experience trying to sell my used car and possibly purchase another one. I went through their online appraisal process to avoid this type of experience and they still resort to the old school dinosaur tact of baiting me into the store to turn around and lowball me after I specifically stated on the phone that I did not want to waste my time for an offer lower than $21000. Coming in 20% under that when I show up to the dealership and wait an entire 45 minutes to get the appraisal (raining and no customers), is totally unexceptable. My car was in as close to mint condition a used vehicle could be as well, so there was no "well your car isn't as good as shape as you claimed on the phone". Don't try to adapt to utilizing internet technology, to resort to the old dinosaur type of sales process when the consumer arrives. More
by quadzilla200
Employees Worked With
Caleb, Rodney Sutherlin
January 08, 2015
Bait & Switch??? We had looked at a car on the lot and scheduled a test drive for today (Wednesday). When the car disappeared from the website over the weekend, we ca We had looked at a car on the lot and scheduled a test drive for today (Wednesday). When the car disappeared from the website over the weekend, we called on Monday to confirm the appointment and were told it was still on. Katy even e-mailed us the morning of the test drive to again confirm for that afternoon. However, after driving over an hour to the dealership (in single digit temperatures, I might add), we were told that the car sold "yesterday" but we could look at other cars. When I asked Katy we had not been notified of this happening, we received no response. All trust in this salesperson and McCarthy Hyundai was destroyed. We will not do business with a dealership we cannot trust to be honest and up front with us. More
by Dsbo
Employees Worked With
Katy Winston
December 03, 2014
Disappointing Experience My son and I drove several hours to purchase a new Hyundai from McCarthy Hyundai in Blue Springs. When we arrived, we discovered that the "new" vehicl My son and I drove several hours to purchase a new Hyundai from McCarthy Hyundai in Blue Springs. When we arrived, we discovered that the "new" vehicle already had 500 miles on it, which was never mentioned previously. It did not have the "new car" smell, it was dirty, it had a paint mark on one of the doors, and it had an annoying rattle that the salesman tried to brush aside and explain away. When we asked about the value of our three-year-old Elantra Limited, the salesman only offered $9000. My suggestion to you: don't waste your time with this sleazy dealership. Find a car dealer with honesty, integrity, and concern about the welfare of the customer. Caleb talked a good game about wanting "to earn our business," but his actions did not back up his words. In my opinion, all he "earned" was this review. More
by RDavidC
Employees Worked With
Caleb
October 07, 2014
Great customer service Ryan is always helpful when I come in for anything. And today was not any different. I came in for my 30,000 maintenance and recall fix. He was great Ryan is always helpful when I come in for anything. And today was not any different. I came in for my 30,000 maintenance and recall fix. He was great, friendly, welcoming and answered any questions I had! Good Job Ryan! Thanks! More
by Whitney Brown
Employees Worked With
Ryan Niffen
July 31, 2014
Web pricing is very misleading, but George Williams is great Web price is not honored unless you "qualify" for several hidden "rebates" and the list is quite long with strict qualifications like: existing Hyunda Web price is not honored unless you "qualify" for several hidden "rebates" and the list is quite long with strict qualifications like: existing Hyundai owner, Military service member/veteran, recent college grad, handicapped, and so on. I was very disappointed that I couldn't get the advertised price straight away and it took a lot of nagging for me to get an explanation of the web price. In the end, the explanation still came out very fuzzy. I asked who set the web price and if we could call them to have them explain how it was calculated and "they weren't available". This was all very suspect to me. I eventually negotiated my purchase price to within something close to the web price, but honestly I was exhausted after this and I am sure the Sales staff was too. This was all way too much of a run around. As an educated buyer, it should be very easy to get agreement on a new car price. It's not rocket science. Advertising a web price with hidden qualifications just made the whole deal a big pain and unnerving. If you want repeat customers, they need to leave the store feeling good about the deal, honestly I wasn't feeling too good. If it wasn't for George Williams' fun loving attitude, I probably wouldn't have bought the car and probably wouldn't go back to this dealer. George is a great guy though and deserves a raise for the xx his management put him through to get this deal done. Also during the negotiation, the Sales manager wrote on one of the offer sheets "THE END" and "GOOD-BYE", I was not entertained by these smart-xxx remarks. I would advise not to let this happen in future negotiations, because it was clearly not "THE END" because we continued to negotiate. It just made me mad, so pushed them harder for a better deal and ended up getting more money off, ridiculous... Hopefully this review helps someone so that they may go in with their eyes wide open. I have bought my fair share of cars and know a good experience from a bad one. I can say this one really tested my patience. In the end, George saved the deal for this dealership. More
by jgattis
Employees Worked With
George Williams, Steve Willis
April 29, 2014
Amazing Experience I don't like playing games with my money. So my expectations are simple, but high. I went in and told Rick Pena exactly how much I wanted to spend and I don't like playing games with my money. So my expectations are simple, but high. I went in and told Rick Pena exactly how much I wanted to spend and how much I had for a down payment. He found a car a year old, with a 3 year warranty, for almost 100.00 less per month than I expected to spend. The Veloster is everything I could have wanted and so many extras I never expected. He even brought my paperwork to my job more than 30 minutes away - AFTER the sale was already complete. This is the first foreign car I have owned. Thanks to the experience from Blue Springs Hyundai and Rick, it won't be my last. More
by RussBliss
March 21, 2014
James Poe is a great salesperson! He really knew a lot about the car and took the time to show me all the features during the test drive. Brian in finance was very easy to work with and had everything do about the car and took the time to show me all the features during the test drive. Brian in finance was very easy to work with and had everything done in a timely and efficient manner. Scott helped us order some all-weather floor mats because they only had 1 set in stock and we needed two (we bought two cars when we went in there). Steve was really awesome to work with as well. Our cars had to be picked up from out of town dealers and he provided us with a courtesy car to drive while we waited. Amazing experience...great customer service, great environment. We will definitely be back to buy more cars from this dealership! More
by clh4631
Employees Worked With
Steve Willis, Brian Knight, Scott
December 15, 2013
I received courteous, personal, professional treatment from Dawn when arriving. Mr Collene was kindly attentive to my problems and explanations; he was respectful and made me feel like a valued customer. from Dawn when arriving. Mr Collene was kindly attentive to my problems and explanations; he was respectful and made me feel like a valued customer. The work was done well and in a timely manner. My trust in McCarthy Service and personnel has continued building for 9 years because of competent mechanics and friendly service. More
by millerst
Employees Worked With
Service Dept - Dustin Collene, also Dawn
June 02, 2013
We had a good experience here buying a new care, although we looked at several cars. It was painless and Doug helped us with what we needed and was very helpful. I had no problems at all and it was a good we looked at several cars. It was painless and Doug helped us with what we needed and was very helpful. I had no problems at all and it was a good experience. More
by JillGillispie
Employees Worked With
Doug Latendresse
