
McCarthy Jeep RAM Chrysler Dodge
Lee's Summit, MO
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1,781 Reviews of McCarthy Jeep RAM Chrysler Dodge
Excellent service No hassle, showed me the vehicle I was interested in. Had my trade in valued. Had the the paperwork done in a timely manner. Vehicle delivered as prom No hassle, showed me the vehicle I was interested in. Had my trade in valued. Had the the paperwork done in a timely manner. Vehicle delivered as promised. Very satisfied. More
poor telephone service I love my car. I love the dealership. I love the service that I receive for my car. I HATE the telephone service that I (and others) receive. Every I love my car. I love the dealership. I love the service that I receive for my car. I HATE the telephone service that I (and others) receive. Every time I call I am on hold 10 minutes or more. I hang up after ten and call back and bitch, and then someone answers. It is horrible. When I was in the dealer ship the other day, 3 calls were waiting for someone in service to pick up the phone THREE! That is a completely ludicrous number of calls waiting. I work in customer service at my place of employment and someone would be reprimanded for that level of service. You need a dedicated level 1 phone rep that can at least field the initial call and then determine how the caller wants to be handled. I realize that the people behind the desk need to be checking in cars and getting customers taken care of in house but your phone service sucks. More
No point in having an appointment for oil change. I made an appointment for 11:15am for my routine oil change and inspection. At 12:15 i checked on the progress and I was told they were short handed. I made an appointment for 11:15am for my routine oil change and inspection. At 12:15 i checked on the progress and I was told they were short handed. Then why were they still taking walk-ins? Then I checked again at about 1:00 and was told the inspection takes a little longer. SERIOUSLY??? Finally got my car about 1:15. More
Great sales experience Nathan was awesome as always! I've purchased numerous calls from l.s. Dodge and will continue to do business with them always! I love my new hellcat, Nathan was awesome as always! I've purchased numerous calls from l.s. Dodge and will continue to do business with them always! I love my new hellcat, meoooowwww. More
Very well serviced. I had a very great experience with Jack. He worked with everything I had brought up and asked for. This is a great place to buy a car. I had a very great experience with Jack. He worked with everything I had brought up and asked for. This is a great place to buy a car. More
My New 2016 Lifted Dodge The guys here at LS Dodge were great to work with. Quincy did everything to make it an easy purchasing experience. I got to meet Frank the GM and he e The guys here at LS Dodge were great to work with. Quincy did everything to make it an easy purchasing experience. I got to meet Frank the GM and he even helped to make it happen...Thanks Guy! More
Slow Tire Road Hazard claim approval. It seems the the service department hours are just for show. I came in at 4:15pm with a flat wanting to do a road hazard claim on insurance I got at It seems the the service department hours are just for show. I came in at 4:15pm with a flat wanting to do a road hazard claim on insurance I got at purchase time from the dealer. Could not get a new tire because they needed approval and they didn't have anyone to work on it anyway. I also experienced this when I came in about 4:45 and was told they don't do oil changes after 4:30. They say their service hours are until 7 pm but I have yet to see it. Maybe just pickup of finished work. Once they had approval my tire was replaced quickly only took about 30 min. Fortunately I was on vacation that day and was able to bring the car in at 1 pm so they would actually work on it. If your service department wants to be a tire shop they should act like one. When you take a car in with road hazard at a tire shop there is not run around they just fix the tire. I am also stuck with my oil change package that was sold at purchase time. The service hours look good for working around my work schedule but when they limit the time they do basic service like oil change I wish I would not have paid for the package. If I come in at 4:45 and your open until 7 I should be able to get a simple oil change. More
timely and helpful Always good and friendly service but the paperwork slows down the process and check-in. Our family has bought vehicles and serviced them thru the deal Always good and friendly service but the paperwork slows down the process and check-in. Our family has bought vehicles and serviced them thru the dealership for quite some time....maybe more coupons sent to home address would be nice. Thanks. More
Great atmosphere Outstanding service from start to finish. Very professional staff. I'll def continue service as well as future vehicle purchases with this location. O Outstanding service from start to finish. Very professional staff. I'll def continue service as well as future vehicle purchases with this location. Once again great job More
Darryl went above and beyond helping me. We have been buying cars from Lee's Summit Chrysler Dodge Jeep Ram for years. There's a reason we keep coming back. Everyone from the sales, finance t We have been buying cars from Lee's Summit Chrysler Dodge Jeep Ram for years. There's a reason we keep coming back. Everyone from the sales, finance to service are beyond helpful. They make buying a car a little less stressful. They definitely work with yiu to get the best deal for you. We will continue to go back in the future. More