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McCarthy-Morse Chevrolet

Overland Park, KS

4.4
388 Reviews

9201 Metcalf Avenue

Overland Park, KS

66212

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388 Reviews of McCarthy-Morse Chevrolet

October 03, 2013

I worked with Mr. Fish when buying my used vehicle. He was very friendly, knowledgeable, and most importantly very professional. He found the vehicle I wanted and made the entire transaction very smooth. More

by rwoody82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Fish
Oct 07, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your review. We are pleased that you had a wonderful buying experience and that Mr. Fish was helpful and professional during your transaction. It is our goal for all of our customers to feel as you do. Thank you again, and always remember, if you have questions regarding your vehicle, we are here to help.

October 03, 2013

I don't know cars. Luckily, Kenny Kistner does. He is able to solve the problem and get me back on the road quickly, at the least possible cost to me. In the years I have been coming to him, he has fo More

by 1Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 07, 2013 -

McCarthy-Morse Chevrolet responded

Thank you very much for your recent rating here at DealerRater.com. Thank you for your kind words regarding Kenny. We are grateful to you as our customer and happy that Kenny makes your visits to our Service Department ones that you are happy with. Thank you again.

October 02, 2013

I had a great experience at mccarthy morse. I entered at about 2:30 and left at about 4:00 as the owner of a pristine used 1500 silverado. In addition to the deal I received personal attention with the ins More

by atheleteybydesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Fish
Oct 02, 2013 -

McCarthy-Morse Chevrolet responded

Thank you very much for your recent review of us here on DealerRater.com. We are very happy that you had a good experience while at our dealership. We want to continuie that experience in the future as well, so always remember, if you have any questions about your vehicle, please feel free to contact us at any time. Thank you again. It was a pleasure serving you.

October 02, 2013

Erik was straight forward and very personal. He found the perfect car for me! A reliable used vehicle at a great price for my son. I recommend him to all of my friends! More

by Stephaniebueneman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Fish
Oct 02, 2013 -

McCarthy-Morse Chevrolet responded

We want to sincerely thank you for your recent review of McCarthy-Morse Chevrolet. It makes us very happy that Erik was able to assist you and the he helped you to find the right vehicle for your son. We want to continue to serve you in the future, so always, if you or your son have any questions regarding your vehicle, please let us know. Thank you again.

October 02, 2013

It was great working with Erik and he made getting a new vehicle very seamless. It was nice to be able to know what I could choose from with the cars. Also, it was great working with the Finance manager an More

by monicabyrnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Fish
Oct 07, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your rating here on DealerRater.com. We are very happy that you had a positive experience and that working with Erik made your car buying experience enjoyable. Thank you again. Remember, if you ever have any questions about your new vehicle, please don't hesitate to contact us.

September 27, 2013

Terrible. Promised 2 years of oil change, then quietly changed deal in paperwork. They are liars and fairly rude. Go elsewhere if you want honesty. More

by fatkid01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
all of them
Oct 21, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your recent review and I'm truly sorry that you felt your experience with us was not a positive one. I tried to reach out to you in an attempt to work on these issues with you, but you refused my assistance, which is something that pains me greatly. I was able to look into some things regarding the issues you talked about. During the finance process, you did sign 3 forms that clearly stated that the Certified Warranty was being waived in lieu of a different extended warranty package. Our procedures are designed so that the entire purchase process is transparent. We never want to have an incident where our integrity comes into question. I'm still wanting to work with you in hopes that we can come to some type of resolution regarding your matter and my door is always open to hearing from you and I hope that you take me up on my offer. I can't promise anything with the exception of that I will do my best to turn your negative experience into a positive one. Thank you again for your purchase and I do hope that I hear from you.

July 28, 2013

I submitted a request for a test drive on a 2013 Chevrolet Cruze online one evening and the next morning was contacted by email and phone by Nate Dubose, who confirmed my request and made sure he ha More

by jmhill226
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Dubose, Jacob Witt, Chris Savell
Sep 19, 2013 -

McCarthy-Morse Chevrolet responded

I just wanted to take a moment to thank you for your recent review of our dealership. We are very happy that you had a great experience with us. Just remember, our service doesn't end after you've driven off the lot. Always remember, if you have any questions about your new vehicle, please feel free to contact us. Thank you again.

July 22, 2013

No respect was given to me. He could not answer most of the questions I asked and when he did they were very evasive and broad. Refused to come down on any listed prices stating "if we come down on any of More

by RonnieRobinett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Dubose
Sep 19, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your recent review of our dealership. I'm sad to have read that you didn't have a positive experience. I did some checking regarding your visit and wanted to see if I have my facts correct. You came in about our Mitsubishi Eclipse that I'm guessing you found on the Internet. After looking over the vehicle you came inside and gave us an offer of $8,500 that Nate took to our Used Vehicle Manager who after review declined your offer. You referenced a similar vehicle from another location which showed a retail price of approximately $8,700, but after looking over this vehicle online, it was found that that vehicle had substantially more miles on it than our did. What kind of questions did you have about the Eclipse? What was he not able to answer for you? We check the internet every day to ensure that our pricing is the lowest on like make, model, year vehicles with comparible mileage. Based upon the mileage difference between the two vehicles, we just couldn't match or come close to that price. I don't want you to walk away having a negative experience. Sometimes we just can't get to a price a customer wants which is just part of doing business. I extended an invitation for you to contact me, but never received a response. I realize there isn't much that I can do to make your experience better, but I would have liked the opportunity to at least try to show you that our customers are important. Thank you for your time

March 11, 2013

I traded in my 2009 Dodge Ram Pickup for a 2010 Malibu. Very good experience with Stephen Salazar, Randy Crowell and Mitch Morse. Also Rany Arnold was very helpful in teaching me the tech in the vehicle. More

by JohnnySewell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Arnold, Stephen Salazar, Randy Crowell
Mar 11, 2013 -

McCarthy-Morse Chevrolet responded

Thank you so much for your comments. We are all very happy that we could assist you. Just remember, if you ever have any questions about your vehicle, please feel free to contact us. Thanks again and enjoy your Malibu...

February 19, 2013

Our salesman said we could give them $500 to hold a car for 2 days till Saturday when we could pick it up. THEY SOLD IT TO SOMEBODY ELSE without even calling us to let us know or give us a chance to pick i More

by MDeSmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 04, 2013 -

McCarthy-Morse Chevrolet responded

First, I wanted to thank you for your review, even though it was negative, it is important to us that we not just know when we do well, but when we do something that isn't up to a customer's expectations as well. In regards to your issue, all I can really do is apologize that the vehicle you wanted was sold to someone else. As I explained to you before, our company policy prohibits us from accepting "hold" deposits on vehicles, that is why we didn't accept a deposit from you. When we sold the vehicle, we did it with no intention of harming you in any way. We were just conducting business. In regards to you not being contacted, your sales person was not at work the day the vehicle was sold, and there were no notes in the file that indicated you wished to be contacted. It sincerely pains me that you feel you were mistreated. We've been in business for a long time, since 1928 to be precise, and I believe that the biggest reason we've been around that long is due solely to how we treat our customers. I again sincerely apologize that you were not able to purchase the vehicle you chose and I do hope that we can work together in the future on your next vehicle purchase. Again, thank you for your time.

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