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McCarthy-Morse Chevrolet
Overland Park, KS
392 Reviews
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392 Reviews of McCarthy-Morse Chevrolet
July 28, 2013
I submitted a request for a test drive on a 2013 Chevrolet Cruze online one evening and the next morning was contacted by email and phone by Nate Dubose, who confirmed my request and made sure he ha Chevrolet Cruze online one evening and the next morning was contacted by email and phone by Nate Dubose, who confirmed my request and made sure he had all the information he needed about what I was interested in. When I arrived at the dealership he took some basic information prior to pulling up the car, on which he opened all the doors, hood, and trunk, and walked me around pointing out the major features. At the beginning of the test drive he asked if I did primarily city or highway driving, and when I responded that I do a quite a bit of highway driving, he made sure that we took a route that included a few miles on the highway to ensure that I was able to experience the Cruze on the highway. Once we returned to the dealership, he got an offer on my trade and found me a different Cruze that better suited my requirements, since the one I had selected online was loaded with features that I wanted to evaluate but after the test drive I decided I didn't want. With that offer in hand, I decided to go home and evaluate my options, as I was considering a couple of other brands. Nate understood that I wasn't ready to make a decision that day, but at least made sure that I got a look at the other Cruze before I left. A couple of days later, we exchanged a few emails to negotiate on price and ended up at a fantastic price that allowed me to rule out the other options I was still considering. I called to confirm the final amount and by that evening I was back at the dealership signing the paperwork, handing them a check, and driving away in my new Cruze. I am quite pleased with my experience at McCarthy-Morse Chevrolet and recommend them if you're looking for a great price on a new Chevrolet without the hassle. More
by jmhill226
Employees Worked With
Nate Dubose, Jacob Witt, Chris Savell
July 22, 2013
No respect was given to me. He could not answer most of the questions I asked and when he did they were very evasive and broad. Refused to come down on any listed prices stating "if we come down on any of the questions I asked and when he did they were very evasive and broad. Refused to come down on any listed prices stating "if we come down on any of our prices we would be losing money." I had been to a 6 dealerships before this and knew what to expect. Terrible experience, I recommend taking your business elsewhere just like I did. More
by RonnieRobinett
March 11, 2013
I traded in my 2009 Dodge Ram Pickup for a 2010 Malibu. Very good experience with Stephen Salazar, Randy Crowell and Mitch Morse. Also Rany Arnold was very helpful in teaching me the tech in the vehicle. Very good experience with Stephen Salazar, Randy Crowell and Mitch Morse. Also Rany Arnold was very helpful in teaching me the tech in the vehicle. More
by JohnnySewell
Employees Worked With
Randy Arnold, Stephen Salazar, Randy Crowell
February 19, 2013
Our salesman said we could give them $500 to hold a car for 2 days till Saturday when we could pick it up. THEY SOLD IT TO SOMEBODY ELSE without even calling us to let us know or give us a chance to pick i for 2 days till Saturday when we could pick it up. THEY SOLD IT TO SOMEBODY ELSE without even calling us to let us know or give us a chance to pick it up early. SO DISAPPOINTING. Deciding on a car is a stressful enough process without having to do it all again. The next pick will be from SOMEWHERE ELSE! Makes a person wonder if we had decided not to get it, would they have kept the $500? They say the salesman did not know the policy. But SOMEBODY should have had the DECENCY to call and when we called and talked to a manager, HE was like SORRY CHARLIE, and nothing could be done about it. More
by MDeSmith
November 20, 2012
Jake and Randy worked very hard to find a deal that I was happy with. This is the first new car that I have purchased after driving used cars for 10 years. I purchased a 2013 Chevy Sonic from them and was happy with. This is the first new car that I have purchased after driving used cars for 10 years. I purchased a 2013 Chevy Sonic from them and was very happy with the experience. I had talked with Jake before I showed up at the dealership and new what car I wanted. I was in and out of there in 3 hours. I will definitely be buying another car from them. More
by nih883
Employees Worked With
Randy Arnold, Jacob Witt
November 16, 2012
If one of your apprehensions about buying a car is because you know car sales people and dealerships to be underhanded and shady then this place will only further that stereotype. They boast about the because you know car sales people and dealerships to be underhanded and shady then this place will only further that stereotype. They boast about their 172 point inspection list. It's easy to just go through and check off that you have looked at something and done nothing about it. The day I bought my 2011 used car I had to come back twice because my alignment was off. Immediately after driving off the lot. TWICE!! Then after expressing concerns about it taking awhile to turn over they ignored me and told me that my warranty was good and would fix something if it was wrong. Instead of looking at it then. Not exactly something you want to hear after spending that much money on a car. The very next day I go to start my car and it won't start. It took me six times to actually get my car running. I was told by the sales person Nate and the sales accountant Chris that I could bring the car back if I had any problems. What they didnt tell me was that I could only exchange my car for another one of their "quality" certified used cars. And not only that. To exhange it it must be within that three days or you're stuck with the car they sold you. Now im sitting here waiting to see what's going to go wrong with this car next. After my whole experience there I would not recommend this dealership to anyone. Ever. I feel lied to and ripped off. More
by Badchoicebetty
November 07, 2012
Byron McDaniel helped us through a hit and run accident in a parking lot at a movie theater. Our car was hit and who ever hit it did over $6000.00 worth of damage to our car. They jumped a median and hit in a parking lot at a movie theater. Our car was hit and who ever hit it did over $6000.00 worth of damage to our car. They jumped a median and hit our 2009 Saturn Aura in the passenger side front end and knocked the car backwards about a foot. The car was not driveable and we had to have it towed to Morse. They found the parts and went to work on the car the same day it arrived, they went over and above to get our car back on the road again within just one week. Many thanks go out to Byron and his team. More
by russhansen
Employees Worked With
Byron McDaniel
July 02, 2012
UPDATE TO COMPLAINT AND REVIEW - DECEMBER 7 2012 UPDATE TO COMPLAINT AND REVIEW - DECEMBER 7 2012 McCarthy Morse Chevrolet, did step up and do the right thing and cover the repairs at no cost to me. UPDATE TO COMPLAINT AND REVIEW - DECEMBER 7 2012 McCarthy Morse Chevrolet, did step up and do the right thing and cover the repairs at no cost to me. I am hopeful that it was done correctly, so far so good but we will see what the winter brings. I thank them for taking care of this but at this particular time I still have no intentions of buying another Chevy/GM product. I originally gave a 1 as a review but have changed my experience to OK. I have a 2005 Chevy Trailblazer that I purchased brand new from Morse Chevrolet (now McCarthy Morse). In October 2011, I had to have the upper liftgate trim and third brake light assembly replaced. These 2 pieces blew off my vehicle into traffic, so it was taken in for repair. McCarthy Morse charged me $723 to replace the parts on 10/22/11. On 6/18/12, my husband was driving home and these same 2 pieces (trim and brake light) blew off again. I called the dealership the next morning and spoke with a Service Advisor who talked to Ken Kistner and was told they needed to see the vehicle before any determination was made because that piece could not just blow off. I took the vehile in on 6/19 to be looked at on 6/20 and did not hear anything until 3:30 in the afternoon after 3 phone calls made by me to the service department. I was told the that the part was broken by me in some way so they would not be able to cover the repair and it would cost me another $670+. This part is on the top of my vehicle so if I broke it shouldn't there be more damage to the vehicle? I asked how did he know I broke it and that it wasn't a defective part and was told that if it was defective there would be more issues. If you search the internet, you can find that this is a known problem with this vehicle and for other GM vehicles from 2002-2006. I have also found reference to a service bulletin from GM that references this problem but have not been able to obtain a copy. I did call Chevy/GM directly and after a week, they finally decided to back the dealership and not the customer so I will never purchase another GM product if that's the way they want to be. More
by ValRob05
March 20, 2012
the service department, it seems like they try to find the service department, it seems like they try to find every single little detail wrong with your vehicle and quote prices recommending work. It can the service department, it seems like they try to find every single little detail wrong with your vehicle and quote prices recommending work. It can be very depressing to go into a simple oil change and then be told suggestions of work needing to be done >$1000.00. Will I go back for an oil change? Probably not, its not worth the depression. I can go to a smaller mechanic who can suggest in priority what items that can wait or need to be done, and are less expensive. Superior Chevrolet is the same way, recommending everything to be done, and it can turn the customer off in regards to coming back. More
by depressed
Employees Worked With
Elizabeth Bryden
December 12, 2011
If you are buying an used car from this dealer, you will want to make sure to check everything out before signing the purchase agreement. The sales person claims that their services team checks everything a want to make sure to check everything out before signing the purchase agreement. The sales person claims that their services team checks everything and fixes whatever needs to be fixed. The sales person also told us that if we take the car home but find a part not working, just bring it back and they'll fix it. When my husband and I bought our car, it was getting dark and with what the sales person said, we paid for the car without looking at the car in detail. When getting the car inspected for the Missouri registration, we found out that one of the license tag lights is out, also the roof rack is missing a piece. I called the sales person to see if I can get them fixed, and he told me yes but we would need to pay for the parts and services. He said that when buying the car, we have "walked around" the car and was basically blaming us not catching the problems. The light and the roof rack probably don't cost much and I don't mind paying for them, I am just surprised by how they treat the customers before and after the purchase! I would not buy a car from this dealer again, and if I could go back in time, I would check the car in detail and make sure that the dealer fixes all the problems before paying. More
by MrsMurano
Employees Worked With
Stephen Salazar
