This is the worst customer service I have ever experienced. For a company that claims to be #1, I would NEVER buy from them again. They claimed my truck went through their inspection process before it was put on the lot to be sold. Considering there were no rear brakes, the AC/HVAC had issues and the moon roof didn’t work, if they “inspected” the truck, they did a very poor job of it.
Although the experience of buying the car was OK, the way Truck Town is handling everything afterwards is horrible. I purchased a used 2011 Ford F-150 from McCloskey’s Truck Town on Monday, October 22nd. After completing the paperwork, I went out to the truck and it started making a noise as I got in to leave the dealership. Their manager sent me to their Import location to have it checked out. That mechanic said it was the AC Actuator, but they couldn’t repair it then. I scheduled an appointment for Wednesday, and the repair shop didn’t tell me until I got there that it would take all day for the repair. I was driving across country to Florida on Thursday Oct 25th, so I couldn’t leave the truck with them to be fixed. The original salesman found a Ford dealer in Florida to do the work needed once I got to Fl, and pre-coordinated with Kelly Ford in Melbourne, Fl to do the repair work.
After I dropped the truck off to the Florida dealer, McCloskey wouldn’t pay to fix the AC Actuator, and wanted to wait until my extended warranty kicked in. In the meantime, the Florida dealer told me the rear brakes had no pads—it was metal to metal. The moon roof also does not work, and requires repair. The extended warranty I bought covers none of these replacement parts and is going to cost $3,300. I have called McCloskey Truck Town repeatedly, and sent e-mails and no one will call me back.