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McCluskey Chevrolet

Cincinnati, OH

3.1
514 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 514 reviews

March 04, 2024

Update from previous reviews Update 3/4/24 monday they resolved and took care of my problem ! Thank you to everyone involved ! More

by mayrasilvam79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
hannah has been great
Mar 07, 2024 -

McCluskey Chevrolet responded

We're happy to hear that and thanks for updating your review, we appreciate it!

Mar 07, 2024 -

mayrasilvam79 responded

It's been great service from you guys Thank you !!!

March 04, 2024

Great Service from beginning to end. Everyone that I encountered was friendly and knowledgeable. Would definitely recommend this place to family and friends. More

by layers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy is great at customer service
Mar 07, 2024 -

McCluskey Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 28, 2024

I rate my experience with McCluskey a 6 out of five stars. I couldn't have been more pleased with experience. Pape was extremely helpful went out of his way to make sure I was happy with everything be More

by s2593592
Service Time
Recommend Dealer
Yes
Employees Worked With
Pape
Mar 02, 2024 -

McCluskey Chevrolet responded

Thanks for taking the time to give Pape a great review because it means a lot to all of us. We'll be sure to pass along your words of praise, and we always look forward to being your 1st choice - for all of your vehicle needs. Have an awesome day, and again, thanks!

February 18, 2024

Update: My temp tag expires next week, and still don’t have paperwork to get tags in my state. I’m sure they will find a way to mess this up, or give me another excuse. Well, I will get the positives o More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvaerz (His real name is Yousef), Ken Bush, Ron, Andrew Rodgers
Feb 23, 2024 -

McCluskey Chevrolet responded

We are truly sorry for the experience that you've described, and you should be hearing from a team member shortly.

February 16, 2024

Well, I left my truck as scheduled on a Friday 8am. Nobody told me it would have to spend the night and then the whole weekend there as the service would not start before Monday. Nobody called to give More

by douglasdantas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis
Feb 17, 2024 -

McCluskey Chevrolet responded

Without your full name, we cannot research your claims. If you'd like to discuss this matter further, please reach out to our service department at 513 697 5663. Thanks.

February 14, 2024

The process was easy. I hade pre communication with my salesman Bif Arnold. He already knew what I was looking for and had vehicles ready for me to review More

by johnwebb414
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Arnold
Feb 16, 2024 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

February 10, 2024

Everyone there was very helpful they brought the car from their other location so I didn’t have to drive all over More

by mitchhart57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Verbitski
Feb 13, 2024 -

McCluskey Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

January 31, 2024

WORDS ARE NOT ENOUGH. . Betrayed by this dealership and now they have vanished.. All promises and NO REAL ACTIONS!!! My GOOGLE REVIEW SAYS IT ALL.. Betrayed is putting More

by VICTIM OF ABUSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chuck Maly, Karen Shepherd, Bob Burnett, Keith McCluskey, Mark Hiltz, Chris Hacker, Adam Simon, Josh Billings
Feb 02, 2024 -

McCluskey Chevrolet responded

We are truly sorry for the way you felt during your visit with us. It is our job to attempt to secure an approval for you, with the best rates and term in the marketplace. You indicated to your sales rep that you only wanted your credit application sent over to GM Financial, but at that point, the s ales manager had already sent over your application to lender(s) that we thought could make an offer for a loan with you. The only aspect that WE could remove would be the credit inquiry for Equifax and/or Transunion, the credit bureaus. That is not something we are going to do, because you provided us with your personal information and a credit application in an effort to secure an approval for you. The lenders to whom your credit application was sent over to are shown on your credit report simply to let any consumer know to whom your application was sent to. What we performed for you did not cause your credit score to drop 130 points. There had to be another reason your credit score has dropped in that regard, and if you have visited other dealership's in an attempt to secure a loan, that would obviously factor in. Again, we are truly sorry that your experience wasn't a more positive one, and we are sorry that your application was sent to more than 1 potential lender. If you view the countless articles on the internet, credit bureau's view this (sending to more than 1 lender for a potential approval), as 1 hit to your credit (if performed within a certain time frame/days), because they realize any consumer may be shopping around at various dealership's to secure the best options for them.

Feb 02, 2024 -

VICTIM OF ABUSE responded

THIS IS OUTRAGEOUS!! Pull your recording I clearly told the sales girl to see what they say about trade first NO POINT DOING A HARD INQUIRY IF WE ARE WAY OFF TO N TRADE-THE SALES CLERK AGREED.. NONE OF THAT HAPPENED-YOU PEOPLE TANKED MY CREDIT REPORT AND YOU DONT EVEN BOTHER CALLING BUT PUT UP A **FAKE AI RESPONSE** THIS IS CRIMINAL NEGLIGENCE ON PART OF THE DEALERSHIP AND THE SALES GIRL AND THE FINANCE PERSON.. You will remove all 12 inquiries immediately I don’t car how long your on the phone with the bureaus!! THE CREDIT PULLING WAS NOT EVEN ON THE TABLE YET..@ ALL.. THE SALES GIRL BETRAYED ME AND GAINED MY TRUST.. I have notified the BBB AND THE ATTORNEY GENERAL AND WHEN THEY REQUIRE TO HAND OVER THE **RECORDED CONVERSATION** Clearly your dealership lied and acted criminally.. YOU MUST YOU MUST YOU MUST-FIX THIS.. All the crap in your response is CLEARLY A STAB IN THE BACK**AGAIN**..NONE OF IT IS TRUE.. I am heartbroken and now your still STABBING ME WITH POLITICALLY CORRECT NONSENSE.. NEVER EVER WAS ALLOWED ANY CREDIT PULLING TO ANYONE!! The agreement was see what trade comes back at first.. YOU PEOPLE ARE MONSTERS!!!!!! BLEEDING OUT CONSUMER JOE CAPOCCI

January 28, 2024

I went through Mccluskey for online cars. Never again!! Damage to vehicle when delivered!!! Nobody will assume responsibility and no body will help! You will be lied to and nobody will help! More

by Randy.vance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trenton Haas
Jan 30, 2024 -

McCluskey Chevrolet responded

It is our understanding that you have already spoken with a sales manager, more than once, with regards to your concerns. He let you know that we are not willing to replace your tailgate or bumper on your used vehicle, and at that time, he gave you the option of returning the truck. We let you know that we would be willing to touch up the missing paint referenced, but that was the extent of what we would be willing to do in this regard.

Jan 30, 2024 -

Randy.vance responded

You know I believe y’all did say you would touch up my tailgate so that’s my fault so I apologize but if memory serves me right the delivery drivers boss said whatever it takes to make me happy. When I sent the estimate for repairs I told y’all this is for the tailgate and bumper. Nobody said that we can’t do that. I was also told that they don’t blame me for wanting to have a nice looking truck. Y’all win. I lose.

January 18, 2024

Salesman Daniel Little was dedicated to assist me with locating the vehicle I wanted and I was very excited and satisfied. More

by jaunicecostner
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Little
Jan 20, 2024 -

McCluskey Chevrolet responded

Thanks for taking the time to give us, and your sale rep, Dan Little, a great review because it means a lot to all of us. We're excited for you and your new ride too! Enjoy.

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