McCluskey Chevrolet

McCluskey Chevrolet responded

We are truly sorry for the way you felt during your visit with us. It is our job to attempt to secure an approval for you, with the best rates and term in the marketplace. You indicated to your sales rep that you only wanted your credit application sent over to GM Financial, but at that point, the s ales manager had already sent over your application to lender(s) that we thought could make an offer for a loan with you. The only aspect that WE could remove would be the credit inquiry for Equifax and/or Transunion, the credit bureaus. That is not something we are going to do, because you provided us with your personal information and a credit application in an effort to secure an approval for you. The lenders to whom your credit application was sent over to are shown on your credit report simply to let any consumer know to whom your application was sent to. What we performed for you did not cause your credit score to drop 130 points. There had to be another reason your credit score has dropped in that regard, and if you have visited other dealership's in an attempt to secure a loan, that would obviously factor in. Again, we are truly sorry that your experience wasn't a more positive one, and we are sorry that your application was sent to more than 1 potential lender. If you view the countless articles on the internet, credit bureau's view this (sending to more than 1 lender for a potential approval), as 1 hit to your credit (if performed within a certain time frame/days), because they realize any consumer may be shopping around at various dealership's to secure the best options for them.

VICTIM OF ABUSE responded

THIS IS OUTRAGEOUS!! Pull your recording I clearly told the sales girl to see what they say about trade first NO POINT DOING A HARD INQUIRY IF WE ARE WAY OFF TO N TRADE-THE SALES CLERK AGREED.. NONE OF THAT HAPPENED-YOU PEOPLE TANKED MY CREDIT REPORT AND YOU DONT EVEN BOTHER CALLING BUT PUT UP A **FAKE AI RESPONSE** THIS IS CRIMINAL NEGLIGENCE ON PART OF THE DEALERSHIP AND THE SALES GIRL AND THE FINANCE PERSON.. You will remove all 12 inquiries immediately I don’t car how long your on the phone with the bureaus!! THE CREDIT PULLING WAS NOT EVEN ON THE TABLE YET..@ ALL.. THE SALES GIRL BETRAYED ME AND GAINED MY TRUST.. I have notified the BBB AND THE ATTORNEY GENERAL AND WHEN THEY REQUIRE TO HAND OVER THE **RECORDED CONVERSATION** Clearly your dealership lied and acted criminally.. YOU MUST YOU MUST YOU MUST-FIX THIS.. All the crap in your response is CLEARLY A STAB IN THE BACK**AGAIN**..NONE OF IT IS TRUE.. I am heartbroken and now your still STABBING ME WITH POLITICALLY CORRECT NONSENSE.. NEVER EVER WAS ALLOWED ANY CREDIT PULLING TO ANYONE!! The agreement was see what trade comes back at first.. YOU PEOPLE ARE MONSTERS!!!!!! BLEEDING OUT CONSUMER JOE CAPOCCI

McCluskey Chevrolet responded

It is our understanding that you have already spoken with a sales manager, more than once, with regards to your concerns. He let you know that we are not willing to replace your tailgate or bumper on your used vehicle, and at that time, he gave you the option of returning the truck. We let you know that we would be willing to touch up the missing paint referenced, but that was the extent of what we would be willing to do in this regard.

Randy.vance responded

You know I believe y’all did say you would touch up my tailgate so that’s my fault so I apologize but if memory serves me right the delivery drivers boss said whatever it takes to make me happy. When I sent the estimate for repairs I told y’all this is for the tailgate and bumper. Nobody said that we can’t do that. I was also told that they don’t blame me for wanting to have a nice looking truck. Y’all win. I lose.

McCluskey Chevrolet responded

Thanks for taking the time to give us, and your sale rep, Dan Little, a great review because it means a lot to all of us. We're excited for you and your new ride too! Enjoy.

McCluskey Chevrolet responded

Thanks for your positive review because it means a lot to all of us. Yes, Bill Stouffer is all you've described as well as being a valued team member here. We're happy when you are, and we truly look forward to always being your 1st choice for your vehicle needs :)

McCluskey Chevrolet responded

Hi Andrea. In researching your situation, you were interested in only a very specific vehicle, which had been sold. We informed you as to the other vehicles that were available, & these choices were based upon your individual situation and what the lender (not us) indicated that they would be willing to do with an offer for a loan. Additionally, our sales manager has called you and left messages for you to call back, in an attempt to further assist you. Credit is run with permission from the party that is seeking a vehicle/vehicle loan and that is not considered fraud. Without credit being run, there are no "offers" from any lender as to what they might be willing to do with a potential loan. If you are still interested in pursuing a vehicle loan from us, please return the phone calls made to you from our sales manager. We are sorry the way that you feel/felt during your time spent with us

AndreaD responded

My credit was run with the specific plan of buying the vehicle which I inquired about. This was available when my credit information was pulled. You definitely do not have to have credit run before picking a car. The car information should have been sent to the bank with my information, instead it was sold. I have bought many cars from dealerships previously and always picked a car and filled out the finance application with all information being sent in for approval. And no, no other vehicle information was given to me. After a week plus of phone tag I was finally told the car was sold and we would have to discuss other vehicles. Then I asked how they made that error and was ignored until I said I was filing complaints. Then more phone tag with your manager Gary Freeze. What absolutely ridiculous is that you’re still making excuses and putting this off on me, as if what you guys did is ok or normal when NOT. Absolutely disgusting and unprofessional. You or your salesman should have explained YOUR error, apologized for the incompetence, and did what you could to correct the situation immediately! It took almost 2 weeks and me telling you I was filing complaints to even get any kind of response and then it was that I was upset because “things didn’t go how I thought they should.” You all should be ashamed.

McCluskey Chevrolet responded

The issue being referenced by this party occurred approximately 2 years ago. This Subaru had been tuned and we re-built the engine. It came back for an oil leak that didn't have anything to do with the repair we performed. The consumer declined the repair and then the car caught fire sometime thereafter. The insurance adjuster came out and saw this evidence and declined the repair previously quoted and the consumer's vehicle insurance carrier also declined the claim. We did not lie about our recommendations, you just decided to decline the repairs.

Abrahamcaraza5 responded

I love how you guys will try to lie to cover up another lie Hahaha i never decline to get any repairs done even the subaru master tech confirmed that it was something you guys cause the adjuster never went to you guys because the car was never in your possession after the fire so theres another lie the claim never got denied because they did all the repairs so theres another lie 😉 So telling me i need a new clutch at 17k miles when ive been driving manual since i was 15 is not a lie ? To the point where your management paid me some money because i was being lied too 🙃 lying on the invoice about replacing the turbo on the vehicle is not a lie ? Specially because i knew the original owner of the car he and the shop that did the work on the car comfirmed it was still the aftermarket turbo Was told i was getting a whole new bottom end and all ypu guys did was open it up and replaced the bearing that was bad im assuming thats not a lie either right ? Wait wait what about the part where the heads and turbo was contaminated so had to be replace but never did get replaced thats not a lie either right 🤣 honestly at this point who ever responded to my review should've just kept your mouth shut and kept on moving with the bad review instead of coming in here and lie to tried and cover a xxxxty experience and a xxxxty warranty work and by all means i still have all the records if you really want to go at it 😀

McCluskey Chevrolet responded

Our oil change pricing is competitive in today's marketplace. When prices on supplies increase from vendors, we have to pass those along to a consumer, just like any business does. Our certified technician's job is to go over your vehicle with their "inspection process" and to let you know if they see anything concerning, from a mechanical standpoint that either needs to be immediately addressed (from a safety standpoint), or in a future visit. We don't "make up" repairs that are needed, it's not how we operate and never will. We do have a vehicle exchange sales staff that it their job to let a consumer know that comes into service for repairs, that they are there for them - IF they want to discuss or see potential options on perhaps trading that vehicle in. Just like it's any consumer's choice as to where they chose to do business, it's also any consumer's option to simply say "no" they aren't interested in trading in their vehicle - but, there are many, many customers that decide that's a great route to go!

McCluskey Chevrolet responded

Thanks tor taking the time to give your words of praise to our valued team member, Jessica Williamson. We're happy when you are, and we hope we're always your first choice. Enjoy your new ride and welcome to our McCluskey | Online.cars family!

McCluskey Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at McCluskey Chevrolet, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!