McCombs Ford West - Service Center

Service reps do not welcome you when you arrive. You have to hunt them down and when you find one you have to wait till they are off the phone. Decided to ask for sevice manager (Wayne). Went for te You have to hunt them down and when you find one you have to wait till they are off the phone. Decided to ask for sevice manager (Wayne). Went for test drive with service manager and he was able to hear issue coming from vehicle and see leak from differential and aslo showed him video i took with phone of many things that was being displayed on my dashboard. Waited for vehicle to be serviced. When asked what was wrong with vehicle, told something that made no sense. Vehicle was taken in for humming sound coming from under truck, differential leaking fluid, blind spot system fault, cross traffic system fault, hill start assist not available, pre-collision assist not available and service advance trac light come on. Leak was due to seal. Humming was due to yolk not inserted completely into transfer case. Now here is what made no sense. First, the remaining issues were not addressed or fixed. Second, I was told that the remaining issues were due to yolk issue. I asked how that is possible and was told that it is because all is connected to drive shaft via ABS. WOW. I dont know how the service rep (Raudel) came up with that. WILL NOT BE TAKING MY VEHICLE TO THIS DEALERSHIP EVER AGAIN. Service department really needs to work on service. More

The Service is always in contact during the process of my vehicle being attended to. I Would recommend this dealer to everyone I know. vehicle being attended to. I Would recommend this dealer to everyone I know. More

Do NOT Trust McCombs Ford West – Warranty Runaround and Broken Promises I trusted McCombs Ford West in San Antonio to replace the transmission in my vehicle. I paid over $7,000 for a brand-new transmiss Broken Promises I trusted McCombs Ford West in San Antonio to replace the transmission in my vehicle. I paid over $7,000 for a brand-new transmission, thinking that going through a dealership meant peace of mind, quality work, and a warranty I could rely on. Fast forward less than a year later, and the car developed a serious issue with the flexplate — a part that connects the engine to the transmission, and something the dealership had to remove and reinstall when they put in the new transmission. Instead of taking responsibility, they now tell me the flexplate is “not part of the warranty” and want to charge me another $2,300. This is outrageous. Any customer would assume that when a dealership charges top-dollar for a transmission replacement, the work includes properly handling the connecting parts. Instead, they hide behind fine print, push extra costs back on the customer, and refuse to stand behind their workmanship. What this means for future customers: The warranty doesn’t protect you. They’ll use loopholes to deny coverage. High prices don’t mean high standards. I paid $7,000 and they still left me with another massive bill. Accountability is missing. Rather than standing behind their work, they put the blame on the customer. If you value honesty, accountability, and real warranty coverage, avoid McCombs Ford West. Don’t make the same mistake I did. More

Louis was very helpful and very knowledgeable on every detail I had questions on with my visit. detail I had questions on with my visit. More

LARRY GILLMAN, HAS BEEN AWESOME HELPING US, HELPING WITH OUR VEHICLE'S HICCUPS GET TAKING CARE OF .. EVEN THOU HE WASN'T OUR SALES PERSON, HE HAS STEPPED UP TO MAKE SURE WE ARE VERY TAKEN CARE OF.. HIGHLY OUR VEHICLE'S HICCUPS GET TAKING CARE OF .. EVEN THOU HE WASN'T OUR SALES PERSON, HE HAS STEPPED UP TO MAKE SURE WE ARE VERY TAKEN CARE OF.. HIGHLY RECOMMEND, LARRY .. More

Great servuce advisor and technician were ver fast and very informative of car problems. Very pleased with the service thank you very informative of car problems. Very pleased with the service thank you More

RACHELLE you are the best it’s always excellent customer service including communication that’s very important in returning my vehicle to me as soon as possible. service including communication that’s very important in returning my vehicle to me as soon as possible. More

Service was great service writer was great truck runs great great job done thank you all great great job done thank you all More

Here’s big thank you to my Service Advisor Rachelle! While getting my vehicle serviced, she kept me informed along the way, which I so appreciate! She definitely is a great asset to the dealership and t While getting my vehicle serviced, she kept me informed along the way, which I so appreciate! She definitely is a great asset to the dealership and to the service department, I guess that’s why I have purchased three vehicles from Red MCCombs West! More

My service advisor Rachelle was absolutely amazing. Kept me informed the whole time. I would highly recommend her and Red McCombs Ford West! Kept me informed the whole time. I would highly recommend her and Red McCombs Ford West! More