McCombs Ford West - Service Center

Great employers that work with you to make satisfying customers with no problems at all customers with no problems at all More

This is the absolute worst dealer service center i have ever encountered and is an embarrassment to Ford. Our 2020 Escape is inoperable and has not even been looked at all week and 3 phone messages not ret ever encountered and is an embarrassment to Ford. Our 2020 Escape is inoperable and has not even been looked at all week and 3 phone messages not returned to check on the status. There is a “wait list” for a rental vehicle and no ETA on determining the issue or getting it repaired. I will be contacting the regional service manager and will never return to this dealer for purchase or service. More

Rochelle Ugarte in the service dept did a fantastic job handling our issue and promptly handling our issue and promptly More

Had the oil changes and tires rotated on my F250 Platinum. Dropped off the truck and retuned to pick it up after a call from the dealership. Using my Ford Rewards app I entered the invoice number a Platinum. Dropped off the truck and retuned to pick it up after a call from the dealership. Using my Ford Rewards app I entered the invoice number and returned to car fax for my vehicle. I have two recalls that were corrected. Why would this dealership be unaware of any recalls? More

Very professional and knowledgeable staff. Was very patient with my inquiries and gave me thorough responses! I really likes to get all my car maintenance with the reliable staff at the Quick Was very patient with my inquiries and gave me thorough responses! I really likes to get all my car maintenance with the reliable staff at the Quick service. Always same day thoroughly done job. Staff here is great! More

Service manager and diesel mechanic were very helpful. Repair was completed quickly at a fair price. Will be returning to this service department for future service. Repair was completed quickly at a fair price. Will be returning to this service department for future service. More

Quick Lane lives up to its name professional quick service, will continue doing my services there!!! service, will continue doing my services there!!! More

Great salesman great service great communication and well spoken people with class and determination and drive spoken people with class and determination and drive More

I tried scheduling an appointment for an oil change. McCombs Ford West does not accept oil change appointments. So on a Tuesday morning, I took my car in for an oil change and tire rotation. The so call McCombs Ford West does not accept oil change appointments. So on a Tuesday morning, I took my car in for an oil change and tire rotation. The so called “Quick Lane” (service while you wait) estimated time was 4 hours. Nice young man that was checking in vehicles for service told me he’s put me in the system and I’d be in the queue when I returned in four hours. When I returned and checked back in they told me there were 3 vehicles ahead of me so it would be 45 minutes before my car would be serviced. It was 75 minutes before my car began service. There were only 4 of the 8 bays being used, so it’s obvious that the dealership service department is understaffed. McCombs Ford West needs to let customers schedule oil change services or be able to provide a quick service experience. More

When you have problems with staff! Talk to Henery Finley that GM is the best! He says what he is gonna do and delivers big time as well as his maintenance director Jessie! I have faith back at red mccombs F that GM is the best! He says what he is gonna do and delivers big time as well as his maintenance director Jessie! I have faith back at red mccombs Ford west ! Thank you thankyou!!!! More