McConnell Buick GMC

We were in route home to Anderson SC from Baton Rouge, LA on a Sunday afternoon. We experienced car trouble in Mississippi, a few miles from Mobile. Our vehicle was towed to McConnell Buick GMC, (the best c on a Sunday afternoon. We experienced car trouble in Mississippi, a few miles from Mobile. Our vehicle was towed to McConnell Buick GMC, (the best choice we could have made). We called on Monday morning to inform them that the vehicle overheated and we had towed it there for repair. The Technician(s) were awesome. He stated that the ticket was already in process for repair. That he would do his best to have the repairs completed on Monday. He explained the problem which resulted in the water pump gone bad. We decided to go to the location. We arrived around 3 PM. The technician greeted us and told us our vehicle should be ready in 30 minutes. As we were walking back to our Uber ride to get our luggage, the Technician told us he was about to pull the vehicle out. We were back on the road by 3:30 PM headed home. This is the best service department by far. They are caring, understanding, professional and do all they can to please the customers. More

I couldn’t find the Acadia my wife wanted in the New Orleans area and found the one she wanted at McConnell. I called Andy Taylor and had a fair deal done in just a few minutes. Pick up of our new Acadi Orleans area and found the one she wanted at McConnell. I called Andy Taylor and had a fair deal done in just a few minutes. Pick up of our new Acadia and turning in the old leased Acadia was quick and easy. A great buying experience. More

Quick and efficient. Great customer service. Provides information on tasks performed. Truck is always been serviced since it was purchased from McConnell. Great customer service. Provides information on tasks performed. Truck is always been serviced since it was purchased from McConnell. More

A had a pleasant experience with McConnell service department very nice and very knowledgeable of their. I left wrong service coupon, he call to let me know. I laughed at myself. He still give me 5 d department very nice and very knowledgeable of their. I left wrong service coupon, he call to let me know. I laughed at myself. He still give me 5 dollars coupon of the company . That was very nice customer service. Thanks More

Brent Waldron and the McConnell team provide first class service and were competitive across the region in price. 5 Stars++! Call Brent at 251-802-3987 and he will take care of you! service and were competitive across the region in price. 5 Stars++! Call Brent at 251-802-3987 and he will take care of you! More

We live in Lucedale, Ms went in this time last year to purchase a truck. We found just the truck we were looking for! SOOOO EXCITED!!!! Had a great salesman Sachin Patel, he was really nice. We were very purchase a truck. We found just the truck we were looking for! SOOOO EXCITED!!!! Had a great salesman Sachin Patel, he was really nice. We were very pleased when we left that night. Only two days later started having issues with the truck, ones that should"ve been taken care of before the truck was actually sold to anyone. The DEF fluid light came on driving it to work the next day which was so low my truck went into limp mode which caused the whole thing to mess up so we had to take it back to have it completely replaced. The oil was low and the filter hadn't been changed, air filter was never changed, then the whole radio in the truck kept blacking out, jumping back and forth from screen to screen. We purchased an extended warranty that covered everything, and had xxxx with that because the financial guy failed to write the policy up right so we got a run around for at least 6 months before we got our radio fixed. The receptionist they have there is someone different almost every time you call, they do not know how to take a message much less delivery one to get a call back from anyone. I would call dozen of times week after week and hardly ever get a phone call returned. They would either not be in the office, they are with someone at the moment, and my favorite is "oh he just stepped out" I wanted to say do y'all ever work at all and actually stay in the office and deal with customers? Here recently I've been trying to call the financial guy once again to get information on our extended warranty to see how much we paid and get the amount we have remaining on it, but yet and still I've made about 20 calls last week and called again this morning with the same run around i always get!!!!!!!! This is such bad business, I WOULD NEVER recommend this dealership to ANYONE!!!!!!! WE would drive a thousand miles to any dealership to avoid this one!!!!! I give this dealership zero stars!!!!! More