Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McConnell Buick GMC
Mobile, AL
16 Reviews
A big welcome from McConnell Buick GMC, your new car dealership in Mobile, AL. With ample new and pre-owned inventories, service specials and certified mechanics, expert financing teams, and superb customer service, we’re here to serve all of our Mobile, Saraland, and Spanish Fort customers when visiting our convenient location.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 16 reviews
Helpful January 04, 2024
I bought a 2013 Jeep from McConnell in April 2021, I also bought the three year extended ccx warranty. They have had my Jeep for 3 weeks and claim that they can't get the part to fix it until 3 more weeks. T bought the three year extended ccx warranty. They have had my Jeep for 3 weeks and claim that they can't get the part to fix it until 3 more weeks. The part is readily available on the Internet from dozens of vendors. They have not offered me a loaner vehicle, they are not customer friendly and they are being not helpful. They claimed that the battery was bad, after I charged and checked the battery before it was taken back to them the 2nd time. I've been a customer of this Dealership since 1977, and I have purchased dozens of vehicles from them in the past. They are not treating me right and making things impossible. I'm angry and disappointed in how they treat their long time customers. More
by JON
Employees Worked With
Greg Bohlman
December 22, 2023
This is my second car from McConnell . Sachin patel did a great job with start to finish. He has so much patience with me for new technology. he is great man if I buy or my Family buy a ve Sachin patel did a great job with start to finish. He has so much patience with me for new technology. he is great man if I buy or my Family buy a vehicle Sachin Patel will be the man for . McConnell has great Human being work for them. Ken Goff was fantastic and helpful. I love him too. More
by Carolyn Morrissette
Employees Worked With
sachin patel and ken goff
May 26, 2023
We were in route home to Anderson SC from Baton Rouge, LA on a Sunday afternoon. We experienced car trouble in Mississippi, a few miles from Mobile. Our vehicle was towed to McConnell Buick GMC, (the best c on a Sunday afternoon. We experienced car trouble in Mississippi, a few miles from Mobile. Our vehicle was towed to McConnell Buick GMC, (the best choice we could have made). We called on Monday morning to inform them that the vehicle overheated and we had towed it there for repair. The Technician(s) were awesome. He stated that the ticket was already in process for repair. That he would do his best to have the repairs completed on Monday. He explained the problem which resulted in the water pump gone bad. We decided to go to the location. We arrived around 3 PM. The technician greeted us and told us our vehicle should be ready in 30 minutes. As we were walking back to our Uber ride to get our luggage, the Technician told us he was about to pull the vehicle out. We were back on the road by 3:30 PM headed home. This is the best service department by far. They are caring, understanding, professional and do all they can to please the customers. More
by sandra_white1954
Employees Worked With
Service Department
March 01, 2023
I couldn’t find the Acadia my wife wanted in the New Orleans area and found the one she wanted at McConnell. I called Andy Taylor and had a fair deal done in just a few minutes. Pick up of our new Acadi Orleans area and found the one she wanted at McConnell. I called Andy Taylor and had a fair deal done in just a few minutes. Pick up of our new Acadia and turning in the old leased Acadia was quick and easy. A great buying experience. More
by Sntay
Employees Worked With
Andy Taylor
December 20, 2022
Quick and efficient. Great customer service. Provides information on tasks performed. Truck is always been serviced since it was purchased from McConnell. Great customer service. Provides information on tasks performed. Truck is always been serviced since it was purchased from McConnell. More
by Scott Smith
Employees Worked With
Joe Coleman
June 28, 2022
A had a pleasant experience with McConnell service department very nice and very knowledgeable of their. I left wrong service coupon, he call to let me know. I laughed at myself. He still give me 5 d department very nice and very knowledgeable of their. I left wrong service coupon, he call to let me know. I laughed at myself. He still give me 5 dollars coupon of the company . That was very nice customer service. Thanks More
by Jacqueline Eager
Employees Worked With
He left his name but I don't remember it. Sorry
May 23, 2022
As always, professional, helpful, courteous, timely, trustworthy, all of the above for 20+years. We only have our cars served at McConnel in Mobile and drive 50 miles round trip. trustworthy, all of the above for 20+years. We only have our cars served at McConnel in Mobile and drive 50 miles round trip. More
by wurtzelputz19
Employees Worked With
Joe Coleman
March 10, 2021
Brent Waldron and the McConnell team provide first class service and were competitive across the region in price. 5 Stars++! Call Brent at 251-802-3987 and he will take care of you! service and were competitive across the region in price. 5 Stars++! Call Brent at 251-802-3987 and he will take care of you! More
by Ben.marchman
Employees Worked With
Brent Waldron
