McDonald GMC Cadillac - Service Center

A persistent 'rattle' was driving us nuts. Loose tie bars were fixed and that helped, but did not solve the problem. A new rack for the rack & pinion steering was next. Tom 'took care' of this at no cost bec were fixed and that helped, but did not solve the problem. A new rack for the rack & pinion steering was next. Tom 'took care' of this at no cost because we are very good customers. That was a pleasant surprise! Haven't talked with Tom yet but, unfortunately, the 'rattle' is still there. However, I know that Tom will keep digging to determine the root cause. He's knowledgeable, professional and always willing to go the extra mile to make us happy. It's always a pleasure to deal with him! More

I had not been in the service dept. for sometime. It was very nice to see the area neat, and professional. I had not met Jason LaMirand previously, he is a very polite, confident gentleman. Nice to do bus very nice to see the area neat, and professional. I had not met Jason LaMirand previously, he is a very polite, confident gentleman. Nice to do business with. I brought in a vehile other than a GM product to have detailed inside, and other routine maintenance. Mr. DeVoss, kept me informed of the progress being made on my vehicle, and it was very nice to see, and speak with him again. I have been a coustomer for years, and don't see a need to change now. Everyone was friendly, professional, and upbeat. That helps make a customer feel a little more comfortable, and confident that the very best is being done to attend to your vehicles. I do know many of the Tech's. personally, I have the upmost respect for their skills, and talent. Thank you to everyone in the Service, Clean up, and parts departments. Be seeing you again! Again, Jason, thanks for all the followup, and extra efforts. Sincerely appreciated. Richard North More

I was very pleased with my experience today (16FE11) in the service department, especilly with the recommendations of my service advisor (Tom Bosio). When I brought my car in for routine service, I specifi the service department, especilly with the recommendations of my service advisor (Tom Bosio). When I brought my car in for routine service, I specifically asked for that they look closely at the brakes. My reasoning was based on the total number of miles on my car, and probably my experience with service garages! Advice from Tom, not needed yet! He didn't try to sell me something I did not need! Thank you Tom and the service team! There were other recommendations however that he did make. I had one of those recommendations repaired on this visit. The repair was related to the steering. On my way home after the service I noticed that a problem of roughfness that I felt on my steering over center prior to this visit was now gone! Thank you Tom and the service team! More

I have given this rating due to the quality and care given to my vehicle while in the possession of McDonald Pontiac. My car was having service done for almost two and a half months and during that time given to my vehicle while in the possession of McDonald Pontiac. My car was having service done for almost two and a half months and during that time i was given a "loaner" vehicle while my car was being worked on, I'm not even sure if "loaner" is the right word for it because when you think of a "loaner" you think of a vehicle that's a "beater". Every vehicle i was issued was nearly brand new and cost way more then my car did. So needless to say i was very comfortable driving around while i was waiting. Not only were the vehicles i was lent extremely nice but my customer service representative Jason was overwhelmingly helpful by calling my cell phone frequently and letting me know about the progress of my vehicle while it was in service. This kept a lot of stress off of me because i didn't have to worry about taking time out of my busy day and finding out the status of my car on my own due to Jason's proactive work ethic. Another reason i have given this rating is because when i picked up my car it was also cleaned and washed which shows McDonald's customer care and professionalism. I owe a big thanks to Jason he made an otherwise hectic situation into a surprisingly enjoyable one, thanks a lot bro. I will be definitely coming back to McDonald Pontiac in the future. Jeremy Thieme More

The service was outstanding and the facilities are beautiful. I will recommend this dealership to anybody. The service attendant was extremely courteous and helpful. He made my visit pleasant. I loved beautiful. I will recommend this dealership to anybody. The service attendant was extremely courteous and helpful. He made my visit pleasant. I loved the cafe area, it made the time go by quickly. Great job McDonald GMC! More

Jason is a great guy & made the experience efficient & fun. He remembered me from a previous visit which always makes the customer feel good. Also, I ate lunch there & the sandwich special & onion rin & fun. He remembered me from a previous visit which always makes the customer feel good. Also, I ate lunch there & the sandwich special & onion rings were great. The food service was great & the lady there was very personable & made the food taste perfect! More

Tom Bosio is always a pleasure to work with. We needed one of our 2007 Cadillac's high intensity headlights replaced. He worked with GM to have them pay for the light and we only had to pay for the labor. one of our 2007 Cadillac's high intensity headlights replaced. He worked with GM to have them pay for the light and we only had to pay for the labor. We've been with McDonald Cadillac and Tom for more than six years and two Cadillacs. They're professional, offer good value and are always very helpful. More

I was very pleased with the service I received at McDonald Cadillac GMC. I went in for a LOF and was taken care of quickly & professionally. It's good to know I can still get my Pontiac Vibe serviced McDonald Cadillac GMC. I went in for a LOF and was taken care of quickly & professionally. It's good to know I can still get my Pontiac Vibe serviced here even though Pontiac is no longer being made. Thank you, Jason, for your courtesy & help. Mary McGregor More

Jason LaMirand was extremely helpful. He addressed our concerns promptly and professionally. Jason provided us with a vehicle while we waited for our car to be diagnosed and fixed - no hassles. He calle concerns promptly and professionally. Jason provided us with a vehicle while we waited for our car to be diagnosed and fixed - no hassles. He called promptly the next day to say that our vehicle was ready to go. Upon picking up our vehicle, we noticed that it was washed, vacuumed, and in considerably better condition than when we left it. It is those little extra touches that go such a long way in making a customer happy, especially in the midst of our busy lives. I would recommend this dealership to anyone looking to have their car serviced, and I would definitely send them to Jason LaMirand. I would definitely consider purchasing my next vehicle from this dealership based on my service experience. More

Jason LaMirano was very friendly andknowledgable. He was willing and able to answer all the questions that I had. I took my car in for an oil change and they found a leakm in the coolant line. Jason took willing and able to answer all the questions that I had. I took my car in for an oil change and they found a leakm in the coolant line. Jason took the time to set up an appointment for me next week. I felt very welcomed to be there and taken care of. Great job Jason. More