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39 Reviews of McDonald Hyundai - Service Center
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September 11, 2023
AVOID MCDONALD HYUNDAI SERVICE DEPARTMENT! I used to be a loyal, regular customer and gave them the benefit of the doubt on previous mistakes...overcharging for work, charging for parts t I used to be a loyal, regular customer and gave them the benefit of the doubt on previous mistakes...overcharging for work, charging for parts that weren't installed, etc. We're all human, right? But, after my Tucson was damaged last September courtesy of the tik-tok challenge it became clear that McDonald Hyundai service is simply INEPT. Once again, parts were charged for and never included. Communication is extremely poor...virtually impossible to reach by phone...only slightly better when texting your service advisor. The service dept. manager was rude to my wife. Finally, they mishandled payment and came after us nearly a year later for more money, threatening with a collection agency. Unbelieveable! McDonald has lost my business forever. Likely I won't buy another Hyundai, thanks to McDonald. More
by gbetz
Employees Worked With
Scott Mcgaha, Unknown finance employee
Helpful June 30, 2023
Please do not buy Any Vehicles from this dealership. There is absolutely NO customer service at this dealership!! The Hyundai Sante Fe are Unreliable! They treated us so poorly I wouldn’t wish on anyone There is absolutely NO customer service at this dealership!! The Hyundai Sante Fe are Unreliable! They treated us so poorly I wouldn’t wish on anyone! I expected my new car to last more than a few months! Once they have your money the customer service ends! Remember also if your vehicle breaks down they will tow you 15 miles! Pretty useless! This has been a very upsetting experience! From the sales department to the managers and service! More
by Grant
Employees Worked With
Kyle in sales, Ray Alderette, Zachary Parker
April 20, 2023
I would review them but I can never get a hold of them guess that speaks for itself, either terminal hold or their voicemail mail says they’ll call you back and they never do after three attempts guess I guess that speaks for itself, either terminal hold or their voicemail mail says they’ll call you back and they never do after three attempts guess I’ll go somewhere else with my new Hyundai Tucson More
by RA
Employees Worked With
Don’t have a name they won’t call me back can’t reach them
December 31, 2022
Very poor customer service. Had an appointment for my 2021 Hyundai Kona on Dec 27 at 9:40am for an oil change, rotate tires, fix a tire with a slow leak, and look at heated sea Had an appointment for my 2021 Hyundai Kona on Dec 27 at 9:40am for an oil change, rotate tires, fix a tire with a slow leak, and look at heated seat that wasn’t working. Scott told me it would take 3-5 days. I call on morning of Dec 30, because I haven’t heard from them and was told it hadn’t even been looked at yet. I needed my car by Saturday to go to work, so I told them do the oil and tires forget the heated seat and would be there to pick it up at 5pm, doesn’t take long to change oil and tires. Got my car back on Saturday at 1:00 on. Absolutely horrible communication and customer service. Will not be doing business with them! More
by Allison
Employees Worked With
Scott
November 22, 2022
If you call to inquire about a repair you will be put on hold, hung up on repeatedly and someone will even begin dialing the phone while you’re on the line. Every experience, at least 4, with this service d hold, hung up on repeatedly and someone will even begin dialing the phone while you’re on the line. Every experience, at least 4, with this service department is frustrating. Save your sanity and go somewhere that had employees answer the phone. More
by Phones are hard
Employees Worked With
AJ Randazzo, Daniele Valeriani, Paul Kennedy, Keith Florian
October 07, 2022
I dropped my car off to this location to get it serviced. Hours later I receive an unbelievably rude voicemail from Jay Centeno stating that the car was "Distasteful and to either clean the car or remove it Hours later I receive an unbelievably rude voicemail from Jay Centeno stating that the car was "Distasteful and to either clean the car or remove it from their property because no mechanic wanted to work on the car and that it was the worst car that he has ever seen". This was confusing because the car had been completely cleaned out AND vacuumed before it was taken in. I took it immediately to another location where they completed repairs with no issues at all. Jay Centeno is incredibly unprofessional, incompetent, and needs to be fired. This location SUCKS. Go somewhere else. More
by D
Employees Worked With
Jay Centeno
October 04, 2022
Hands down, WORST customer service I have ever received. Immediately request another advisor if he is assigned to you. He is absolutely impossible to reach, doesn’t listen to voicemail, does not respond to Immediately request another advisor if he is assigned to you. He is absolutely impossible to reach, doesn’t listen to voicemail, does not respond to email and has zero interest in taking care of his customers. My 2016 Tucson was at the dealership for 3 MONTHS - he initially screwed up the pre-authorization claim, didn’t turn in the correct paperwork, and then made excuses, ignored my calls and those from my advocate at Hyundai corporate - I would go WEEKS without a response. I don’t know how McDonald can keep someone this horrible at their job on the payroll. More
by KimH
Employees Worked With
Daniele Valeriani
September 02, 2022
There has been a weird noise coming from my engine for about a week and a half upon deceleration. I called my nearest Genesis/Hyundai dealership to schedule an appointment to get it looked at. Once I ge about a week and a half upon deceleration. I called my nearest Genesis/Hyundai dealership to schedule an appointment to get it looked at. Once I get there and checked in I started working from the waiting area. About 10 minutes later, I was told that I probably shouldn't wait because it can take between 1 - 3 days to diagnose. Which was not disclosed when i made the appointment. Emily the Genesis service rep explained their diagnosis process and told me she could reschedule if I needed to bring it in at a later date but that it had to be during the week as the diagnosticians don't work on the weekends. So I rescheduled for Monday 5/29 for 7 am. When I returned the following week, Emily was not there and someone else checked me in, informing me that there was a loaner wait list and that i would be added to it in the event the car would take longer than 3 days. but that i should hear from someone later that day or the next day for an update. They provide a lyft home and then crickets for 2 days, and i finally reached out Tuesday before close to see if i had maybe missed a call or something and they told me Emily had gone home for the day and they'd leave a note for her to call me back on Wednesday. Wednesday afternoon and I had still heard nothing so reached out again at which point Emily texts me to say she was hoping to get my car in to see someone later that day or the next day... At this point i am very frustrated as I have been stranded and car less for 3 days now with no apparent end in sight, racking up uber bills to get to work and run errands. On Thursday still no update or anyone reaching out. So for the 3rd time I followed up to see if Emily would provide me some insight into what was going on with my car. I get a reply that there is still no update on the cause of the issue. I asked again for a loaner which the reply was there are not any, but 'fingers crossed' for an update tomorrow. After 4 full days of being car less, I am very frustrated with the lack of communication and service from the McDonald team and the Genesis rep Emily. If this was going to be a full week ordeal, it would have been nice to know that in advance. I feel like this process was deceiving and I was strung along to leave my car which isn't a cheap monthly fee to have access to, to get serviced within 3 days when it didn't make it in front of a technician for over 4 days. Still without a car or an eta and not happy with the service from McDonald Hyundai. After 5 days with no update, I ended up just ubering down to go pick it up because there was no point in continuing to wait going into a weekend when she told me there would be no one that could work on it anyway. When i returned to pick up my car, she wouldn't look at me and acted as though I wasn't there....will never go to this dealership for service again. More
by MReese
Employees Worked With
Emily
August 01, 2022
Beyond dissatisfied. They gave me an estimate to make my sunroof operable and after two weeks of them working on my car it turned out to be double the price. I asked the They gave me an estimate to make my sunroof operable and after two weeks of them working on my car it turned out to be double the price. I asked them to just put it back how I brought it in. Three weeks later I paid $2,000 to pick it up. Half the sunroof railing system was missing (they accidentally threw it in the trash) and the glass was fastened by two screws (manager said it’s they best they can do). Unsafe to drive. The manager and his manager agreed it wasn’t fit to drive but they have not done a thing to correct their mishandling of my car. Lots of lip service but not a thing to show for it. I duct taped the glass and drove home slowly on the back roads. My boyfriend, who is not a certified mechanic, fixed it for me that same day. Other problems when I received my car: My back up camera didn’t work; both overhead light consoles not it place, busted passenger storage console; missing “buttons” to hold interior in place; grease marks throughout interior. I am so disappointed that anyone would think this is acceptable… and they charged me $2,000! The owner, Bruce, tried to sell me insurance. When I told him my experience he deferred the problem back to the managers I was already working with. More
by emilymend
Employees Worked With
Jay Centeno
March 30, 2022
Very dissatisfied with the service provided. Did not fix my issue and used very time consuming and outdated method of reviewing the problem. Also said that my car was so out of alignment that Did not fix my issue and used very time consuming and outdated method of reviewing the problem. Also said that my car was so out of alignment that it wasn't safe to drive. They aligned the car a month earlier and now wanted $400 to do it again. Find another place for service. More
by ericrhenley
Employees Worked With
Jay Centeno
