McDonald Hyundai - Service Center

Absolutely Awful, dangerous, and rude I brought my car in for a brake issue which was very dangerous. I did a bunch of research and was very confident in the issue, and explained this to I brought my car in for a brake issue which was very dangerous. I did a bunch of research and was very confident in the issue, and explained this to the advisor, Matthew. They didn't call me back for two days. I called in and was told I wasn't contacted because "Matthew was on vacation". I asked him if they fixed the issue I brought it in for. He told me my car should have an alignment and a bunch of fluids changed - very eager to sell routine maintenance, but not address my actual concerns. He was confident that the had "plugged in a brake booster" and the issue was resolved. I asked if they inspected the components I had specifically asked them to inspect, and he said no - it "takes too long" to inspect them and they're certain the problem is resolved. I said, I'm paying for an inspection and I want them to inspect the components I requested them to, because it is a common failure for my vehicle. He refused, told me the internet doesn't know as much as he does because he has a degree in "automotive repair" and rudely promised me the issue was resolved. I picked the car up 4 days after I dropped it off, paid them $194 and drove off. On the way home brakes wouldn't engage and I almost crashed into a median due to the failure. They charged me almost $200, kept my car for almost a week, and didn't fix anything. I went straight to an independent mechanic who confirmed the issue I had requested McDonald to fix and performed the repair under my extended warranty. McDonald was extremely rude and dismissive of my concerns, kept my car an unreasonable amount of time, didn't communicate effectively, and ultimately let me drive off in an unsafe vehicle. Please do not waste your time, money or safety by visiting this dealership. Bad customer service seems more common these days, but McDonald truly is astonishingly bad. More

Nice people, good service They determined the problem with our radio and fixed it in a timely manner. Very polite. Pleasant to wait for car, but also easy to drop it off and pi They determined the problem with our radio and fixed it in a timely manner. Very polite. Pleasant to wait for car, but also easy to drop it off and pick it up later. More

very pleasant visit. Thanks to Brandon Blair for your professional service and customer care, it is very much appreciated. McDonald Hyundai is a great place to have your c Thanks to Brandon Blair for your professional service and customer care, it is very much appreciated. McDonald Hyundai is a great place to have your car serviced thanks and keep up the good work. More

in and out The service department did a fast job for me. They even washed my car. I will bring my car here as long as I own it. Thanks to everyone The service department did a fast job for me. They even washed my car. I will bring my car here as long as I own it. Thanks to everyone More

Thorough service dept I was very impressed with Christopher in the Service Department. When it looked like my car wasn't going to be ready the same day, he immediately arra I was very impressed with Christopher in the Service Department. When it looked like my car wasn't going to be ready the same day, he immediately arranged for a loaner and got me on the road so I was able to spend time with my husband at the hospital instead of waiting in the service area. More

Good Service Small issue with new Santa Fe Sport, spoke with several people about this. Service mgr. helped me personally and getting issue resolved. Happy with re Small issue with new Santa Fe Sport, spoke with several people about this. Service mgr. helped me personally and getting issue resolved. Happy with results. More

Scheduled maintenance This was the first time I had met Brandon Blair. He was friendly, professional and exceptionally knowledgeable about my car's sound system and Bluetoo This was the first time I had met Brandon Blair. He was friendly, professional and exceptionally knowledgeable about my car's sound system and Bluetooth functions. He was able to troubleshoot a problem for me that no one else could figure out. Brandon is a GREAT addition to your service team! More

Service was great . On time. No extended wait or additional costs that I was no expecting. Waiting room was very comfortable. My car was washed and looked great. T . On time. No extended wait or additional costs that I was no expecting. Waiting room was very comfortable. My car was washed and looked great. They also looked at a question I had regarding some rippling that is occurring on the cover of my sunroof. The service manager said he thought it was a result winding up when I open it. If it gets worse I will have it looked at again More