McDonald Mazda South

Scheduled a couple of maintenance items on my 2008 Mazda Mx5. Over the phone I was quoted a price and 1.5 hrs. for the time it would take. Rolled in a 1:15pm and I was joking with Kyle about it been done at Mx5. Over the phone I was quoted a price and 1.5 hrs. for the time it would take. Rolled in a 1:15pm and I was joking with Kyle about it been done at 2:45 and we said make it 3:00pm. I will wait then. Two hours in, I checked with the service department and I was greeted with "what do you need" and I will have Kyle call you. At 4:00 pm, no call from Kyle. 4:15 my car is sitting out on the lot done. I again wanted to pay and was told by the department something has come up and you have to wait. Customer service is not there specialty. On my afternoon off what I loved to do is sit in a dealership for 3 hours for a air filter change and a brake fluid flush. I will go to Schomp Mazda, Sill-TerHar in Broomfield, Courtesy Mazda in Longmont or a independent shop before I ever give McDonald Mazda another penny. More

Literally the worst experience I’ve had, and it was my first. My dad came with me to test drive, and we very clearly told our associate Jake that we would not be buying the car today. Not only did he know first. My dad came with me to test drive, and we very clearly told our associate Jake that we would not be buying the car today. Not only did he know nothing about the car, (we don’t blame him because it was obvious he was new and wasn’t trained well) but after the test drive he gets his General Manager, who comes over to say his owner is in a contest and tried to hard sell us into buying the car today. Also held our keys hostage (we got an appraisal). Worst place ever! Totally lost our business. Totally condescending and won’t be surprised if they go under. More

Very unethical, the most condescending organization I have ever worked with. This review was written for a friend, because I watched her go through the motions of having to work with a dealership that no have ever worked with. This review was written for a friend, because I watched her go through the motions of having to work with a dealership that no respect for her as a woman or her free time. My friend who lives in Colorado springs visited there two weeks ago. She filled out a credit application (which she did also with her personal bank) and attempted to make a deal. She could not come to a deal with the dealership, which is fine because that happens. Where it gets sneaky is when they came back with a counter offer, the manager said all he could get her was a 5.9% interest rate. My friend who is a female showed me her phone at the time, and it showed she was approved for a 3.9% from her bank. She did not understand how the dealership who is supposedly trying to get her a lower rate did not seem to have something comparable. I spoke up and asked the manager Stephen why is it the interest rates are so far apart regarding my friend. He informed me that the 5.9% was the standard. I asked standard on what? He said for most people. My question was then what was her credit score. He stated he did not know! I asked them how do you know what interest rate she qualifies for, he said they haven’t ran her credit yet!? I then asked, So how do you know what she would qualify for? He didn’t have an answer. I then stated, so you assumed when you saw her that she looked like a 5.9? He could not answer. I then asked why did you waste her time filling out a credit application? He knew he was caught in the act of stereotyping someone. So, we could not come to the term she wanted of 23k out the door! Which is fine. We left with me telling my friend it’s best we stay away from that dealership they seemed to be unethical in their practice. They then called her approximately 5 days later and told her they can make the deal and to set a time to come in. Communication was done by phone and text which she still has record of. The next day she received a call stating the car was sold but they have another one black in color and less miles and that they could make the deal of 23k out the door with an interest rate of 3.something percent. She set up a time to take time off work and drive back to Denver to see the car. I met her there again to monitor the communication. Once there we waited on the sales person GIgi for about 30 minutes. By the way Gigi seems to be the only honest person in the group! Gigi then approached us and told us that the car my friend came to see was at another shop and it has not been detailed. It was just traded in. So my friend who was told to come and test drive the new car was tired from the drive and getting off work, was very frustrated. Gigi again who seems to be honest went back into the manager’s office and told them what happened and that she was upset they didn’t tell my friend the status of the new vehicle and that it was at another dealership. After some back and forth she drove us to the next dealership and my friend drove and liked the car. Prior to us driving over to the dealership I spoke to Stephen and asked if he was gonna give her the same deal including the warranty that she asked for, it took a second for him to answer but he finally said yes. We then left for the dealership. Once back, we sat down in an attempt to make the deal and sign papers. A higher manager from Stephen came into the room with the terms and as we went over it, I noticed they sneaked in a 1k down payment which was not part of the deal. I stopped him from continuing and asked where did that down payment come from? He said they could not do the deal without the down payment. Which is the reason we could not come to an agreement the first time! I got up and told my friend I’m leaving. She then followed. Stephen caught her in the parking lot and asked did she make the deal. My friend who’s more patient than I am explained what happened. (He knew, he was playing the dumb game!) she left and drove back to the springs without a deal and a wasted day of being lied to, stereotyped, and taken for stupid! Which she is far from. Do not waste your time with this place! Gigi needs to go work someplace else that has better ethics. She was the only one who did not lie! Pathetic More

Sad Sad Sad I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda. More

No customer service after the sale I bought a new 2019 CX9 and had the dealer install a clear bra and tint the front windows. During the process the drivers seat was damaged along with I bought a new 2019 CX9 and had the dealer install a clear bra and tint the front windows. During the process the drivers seat was damaged along with the door panel. When I brought it to the attention of service on Friday, they told me to go see the sales manager. At this point the vehicle only had 742 miles on it. I went back on Monday to talk to the sales manager Javier he basically accused me of the damage and referred me back to service and that it wasn’t a warranty item. I called to try and reach Dash Fitz but his voicemail is not set up for his listed direct line and when called in to dealership I was transferred director voicemail. Have yet to hear from Dash or a Mazda zone representative as I requested of Javier. Chrysler dealers never treat customers this way. I’m debating wether to take my loss and trade the vehicle. Especially due to its hesitation when pulling out into traffic and the lack of power from the 4 cylinder engine. But mostly from the lack of customer service. There loss especially since I have a Granddaughter that I’ll be buying a car for. More

Theifs and Shady Business Practices I had an oil change done at McDonald Mazda South Service Station last week and my 2 pairs sunglasses were stolen from my vehicle. It was the only thin I had an oil change done at McDonald Mazda South Service Station last week and my 2 pairs sunglasses were stolen from my vehicle. It was the only thing of value in the vehicle and both were taken. When I reached out to the dealership and service station I got the run around and a bunch of statements from them that there employees do not steal. When I reported the thief to the local police department, they reviewed the video recordings available of my vehicle. But, of course there is no video surveillance of the car INSIDE the service station so there was no way for me to prove who stole my items. Needless to say, I never got my items back. This was not my first experience with McDonald Mazda South. I leased a vehicle from my in 2018 and there was a slew of shady business practices that took place (I will write a whole other review about that experience). Every encounter with McDonald Mazda South has been shady and questionable. Which seems to be inline with many of the other reviews posted my people who have experience with McDonald Mazda South. Save yourself the ordeal and go to people you can trust who have integrity ! More

Shady Dealership I test drove a car, loved it, but needed to sleep on it. So I made an appointment for the next morning. The next day they even called to confirm the a I test drove a car, loved it, but needed to sleep on it. So I made an appointment for the next morning. The next day they even called to confirm the appointment, knowing I was driving 2 hours to their dealership. When I got there I spent a good hour checking the car out again and test driving. When I decided to make an offer they informed me it had already been sold to the Mazda dealership next door and the price had raised $3,000. They weren’t even willing to discuss a negotiation. The whole situation was shady. I work hard for my money and it is a big deal to buy a car. I did not feel like this was an honest dealership. More