McDonald Volkswagen

Oil change and service Doug Brown the service manager there always does a good job on making my service and oil change a great experience. I never dread getting my car in fo Doug Brown the service manager there always does a good job on making my service and oil change a great experience. I never dread getting my car in for service. More

Visit was timely and service rep Brad was very professional. One minor point was some behavior witnessed between sales people. Maybe remind them that it is a place of business. A bit juvenile. professional. One minor point was some behavior witnessed between sales people. Maybe remind them that it is a place of business. A bit juvenile. More

Logan gave a rockstar service. Very friendly service and a womderful atmosphere. 10/10 reccomend going to him, he made the process fast and easy. a womderful atmosphere. 10/10 reccomend going to him, he made the process fast and easy. More

Excellence at Volkswagen I have been a customer of McDonald Automotive for a very long time. I keep coming back because the customer service is excellent with friendly and kno I have been a customer of McDonald Automotive for a very long time. I keep coming back because the customer service is excellent with friendly and knowledgeable people in sales and service. Chris is the salesman who helped me find exactly what I was looking for in a new vehicle. He was very patient through my trying out different vehicles. I felt very comfortable taking my time figuring out which vehicle was going to work best for me. I so appreciate Chris' patience and guidance throughout the process and I LOVE my new Tiguan! I would definitely ask for Chris again. On another note, my family has an older Jetta that has needed quite a bit of service in the past few years. Horace, an advisor in Volkswagen service, has been amazing to work with!! I appreciate his expertise. One of my favorite service experts actually working on the car is Carlos. You can depend on him for excellent advice, vehicle knowledge, and skill troubleshooting engine problems. Thank you! Holly Lockwood More

Pleasant experience during the Corona days McDonald Volkswagon service department was very thorough and completed my work with suggestions for items to watch for in the future. It took a littl McDonald Volkswagon service department was very thorough and completed my work with suggestions for items to watch for in the future. It took a little longer than I expected but it was very busy and they kept me updated as I waited. The car wash was a nice benefit as well. More

A good oil change Even with slightly under 6000 miles on our one-year old Passat we needed to get the oil changed and it was done efficiently and the service rep Horace Even with slightly under 6000 miles on our one-year old Passat we needed to get the oil changed and it was done efficiently and the service rep Horace answered all my questions including about my 2008 Eos and the car was washed which pleased my wife the principal driver of it. More

Awesome experience with Michael B I recently visited McDonald Volkswagen in Thornton to test drive a Volkswagen GLI . I didn't arrive fully expecting to make a purchase that day but Mi I recently visited McDonald Volkswagen in Thornton to test drive a Volkswagen GLI . I didn't arrive fully expecting to make a purchase that day but Michael helped me out throughout the entire process. He helped me open up my own insurance policy with Geico and was able to get me approved for the GLI with no stipulations. Michael made me very comfortable in going forward with the financing process as I had never financed a car on my own before - which can be quite intimidating. I couldn't be happier with the services provided by Michael and I absolutely love the new car. Can't speak highly enough of my experience here. Thanks!! More

Mac and I Mac (short for Mac N Cheese) was due for its first inspection/oil change. You'd understand the name if you saw the car. I arrived on-time and was gree Mac (short for Mac N Cheese) was due for its first inspection/oil change. You'd understand the name if you saw the car. I arrived on-time and was greeted by Doug Brown (Service Manager). He took pictures of Mac's exterior and we discussed what Mac needed. I was informed the service should take about 90 minutes. I had decided to wait. After an hour I got a short video from the service tech showing what he had found. No issues. I noticed in the waiting area that cars are washed after each service. I went out to Doug and asked that my car not be washed. No problem. Doug explained that since I had an offset front license plate and in general Golf R owners don't want their cars washed, Mac hadn't been scheduled for a wash. We also discussed motor oils. I left happy. Doug texted me the next day inquiring if I had any questions. I did. Doug went out of his way to answer my questions. I was happy. I happily recommend McDonald VW's service dept. See you next year. More

Easy Process This was my first experience buying a new car and McDonald VW made it painless and simple. Mike Barnett answered every question we had and gave us suc This was my first experience buying a new car and McDonald VW made it painless and simple. Mike Barnett answered every question we had and gave us such good information about the Atlas (which we ended up buying). John helped us locate the exact model and style we wanted. I would recommend McDonald VW to anyone looking. More

Purchase made easy Was able to purchase my vehicle at end of lease without having to visit the dealership except to sign the actual paperwork. Everything went smoothly, Was able to purchase my vehicle at end of lease without having to visit the dealership except to sign the actual paperwork. Everything went smoothly, I got a good finance rate, and the entire process was made easy and took a minimum of my time and effort. More