McDonald Volkswagen

Service department - Fast and excellent communication Professionals at McDonald Volkswagen make it seem easy. Let me know what to expect and the tech provided a video of the vehicle inspection ...very ha Professionals at McDonald Volkswagen make it seem easy. Let me know what to expect and the tech provided a video of the vehicle inspection ...very happy 👍 Like More

Michelle is the best It is your people that make you the best in Co. I will continue to follow Michelle where ever she works.. thanks McDonald family dealer ! It is your people that make you the best in Co. I will continue to follow Michelle where ever she works.. thanks McDonald family dealer ! More

Great price great experience Not much to say...which is a good thing! Saw a great price online and went in to see if it was for real. Brandon we easy to work with and got me the Not much to say...which is a good thing! Saw a great price online and went in to see if it was for real. Brandon we easy to work with and got me the deal I wanted (without having to talk to his manager). Done and delivered... More

Excellent service The moment I had service here I have excellent customer service James was extremely helpful everything was perfect. The video that was sent to me was The moment I had service here I have excellent customer service James was extremely helpful everything was perfect. The video that was sent to me was really knowledgeable and my car runs very smooth! More

Exceptional care and service We already knew that we loved McDonald Volkswagen. We've purchased two vehicles in six months from McDonald. (Thank you, Stephan!) But recently, we We already knew that we loved McDonald Volkswagen. We've purchased two vehicles in six months from McDonald. (Thank you, Stephan!) But recently, we've had the opportunity to visit the service department, too. What a magnificent operation! We were treated like royalty from the time we arrived until the work was completed - very quickly, I might add. Everyone was fantastic! Special thanks to Rachel for making our visit so comfortable and easy. Your team is truly exceptional! More

Great customer service and cool video! I haven't been to McDonald VW in many years and was very impressed either the service and especially the service video and watching my car get worked I haven't been to McDonald VW in many years and was very impressed either the service and especially the service video and watching my car get worked on in the bay! More

Mike's experience The selection of vehicles on the lot was exceptional. I needed a Passat with very specific features that most dealers didn't have, McDonald came thr The selection of vehicles on the lot was exceptional. I needed a Passat with very specific features that most dealers didn't have, McDonald came through for me. The sales staff was great and made me feel like they would go to any length to meet my requirements. I highly recommend McDonald dealerships to anybody looking to purchase a vehicle. More

2015 Passat Tdi Purchased Sold by Shaun Kennedy The overall rating of this Dealership is 5 stars, for selection and service. Individually Shaun was fantastic to work with as he ensured I would be ha The overall rating of this Dealership is 5 stars, for selection and service. Individually Shaun was fantastic to work with as he ensured I would be happy with my purchase. Being from a different city about 110 miles away, I was unable to take the vehicle the same day I completed initial paperwork, as it also needed to be finalized with an inspection for the emissions update. While I waited, Shaun maintained good contact and set up a date to plan for pickup. Before I was able to leave Shaun again called me and informed me of an issue with the Clear Bra separating from the cars hood along with some Hard water spotting from storage, he requested we push the date back a few days so he could have this fixed. Because of the distance I greatly appreciated him catching what the service department should have as it saved me time and frustration. When I got in to pick up the car, not only did Shaun have it freshly detailed AND stored inside due to current rainy weather, he also threw in some Rubber weather mats, an add-on I expressed I was looking into aftermarket, for free due to the delay in pickup. My 4 star rating for price was given as the deal I got was fantastic, taking advantage of 5k off of MSRP and 0% financing, however these were all manufacturer incentives that the dealership would immediately receive reimbursement for. I would have loved to have given 5 stars, but was met with a no-haggle, no negotiation attitude that ultimately left me questioning a return purchase opportunity. With the above issues in mind, Mcdonald Volkswagen is a good place when in the market for a new VW, but their service department missed some details, that luckily their FANTASTIC sales team caught. I would recommend their services, but be mindful of the unwillingness to negotiate (at least in my particular case) More