McFarland Ford of Rochester

My vehicle is making more noises then before I brought it in. Replaced rotator and break and now the car squeels while turning. Have to go back to a mechanic somewhere else. in. Replaced rotator and break and now the car squeels while turning. Have to go back to a mechanic somewhere else. More

You sold me a car not even a gear ago. No one should fail inspection for brakes in that amount of time. I was told you sold me a car with 6mm of front pads left. Half the life of them were No one should fail inspection for brakes in that amount of time. I was told you sold me a car with 6mm of front pads left. Half the life of them were gone yet you replaced the back. No one told me my water pump us leaking until I got home and read the paperwork. Again , haven't even had the car at year yet More

Best buying experience ever. Tim was very professional. No pressure. I would recommend to anyone. Tim was very professional. No pressure. I would recommend to anyone. More

Easiest buying experience ever. Great fast response to communication. Chase found me the perfect truck when the one I came to test drive wasn’t exactly what I wanted. Thanks so much Great fast response to communication. Chase found me the perfect truck when the one I came to test drive wasn’t exactly what I wanted. Thanks so much. More

Efficient, welcoming, knowledgeable, able to explain issues clearly. I do not like you telling me I have to write a minimum of 15 words. issues clearly. I do not like you telling me I have to write a minimum of 15 words. More

Friendly Courteous Knowledgeable No nonsense approach Enjoyed my experience with the salesman and the staff I interacted with. approach Enjoyed my experience with the salesman and the staff I interacted with. More

Very professional and had personal experience with my specific truck, since the salesman owned one himself. specific truck, since the salesman owned one himself. More

I first gave McFarland ford a low rating, I am withdrawing that rating to give a new rating based on the Service manager reaching out to me. I have purchased my 2021 f-250 from Rochester Ford now withdrawing that rating to give a new rating based on the Service manager reaching out to me. I have purchased my 2021 f-250 from Rochester Ford now McFarland Ford and just recently referred my sister to purchase a used Ford Ranger from McFarland Ford. My 2021 F-250 has had an issue with a circuit that was no longer under warranty. The circuit issue upset me due to being charged for both diagnosis and repair. Being in business myself I would consider working with my customer mostly to retain a good relationship with them for future business consideration. My F-250 has less than 20,000 miles on it. The service manager did reach out to me and offered to absorb some of the cost. That to me was worth considering a better rating due to Customer service. I will remain a loyal customer to McFarland ford and will keep referring new customers to them. More

Always very professional and accommodating the staff are great people to deal with I will recommend the dealership to everyone who is interested in a Ford product great people to deal with I will recommend the dealership to everyone who is interested in a Ford product More

Excellent staff! They took my car early for service, offered me a ride and texted me when my car was completed! They took my car early for service, offered me a ride and texted me when my car was completed! More