McFarland Ford of Rochester - Service Center

The Dealer during the buying process was good. I wish they would have spelled out the extended warranty better with prices I wish they would have spelled out the extended warranty better with prices More

Got me scheduled quickly. Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft boot, it was 300 miles over my 60K full powertrain coverage warranty, and I had to pay a deductible. It was pretty obvious that it had been leaking for some time... The passenger side front boot had let go around 47K miles (known, common issue), and was covered at 100%. They checked the other side at the time, and said it was fine. This should be a Ford recall, or they should extend the warranty on these. Not the dealers fault but they have zero leeway on full coverage. More

Curtious,respectful,professional and knowledgeable. Would highly recommend this dealership to anyone looking for a new or used vehicle! Would highly recommend this dealership to anyone looking for a new or used vehicle! More

THE SERVICE ADVISOR SAID EVERYTHING WAS OK. PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE. PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE.WENT BACK IN TO ASK SERVICE ADVISOR ABOUT COMMENT AND HE HAD NO CLUE.DO THE SERVICE TECHS TALK TO THE ADVISORS DIRECTLY?THE ADVISORS TOLD ME TO KEEP AN EYE ON IT.THE COMPUTER NEEDS TO BE REPROGRAMMED IT COULD NOT BE DONE AT LAST APPOINTMENT BECAUSE OF A COMPUTER GLITCH.WAS NOT VERY IMPRESSED AT ALL WITH THAT SERVICE ADVISOR.DID NOT CATCH HIS NAME HE HAD GLASSES OLDER MAN.I WILL MAKE ANOTHER APPOINTMENT TO GET THIS CORRECTED. . More

I have been happy with the services performed on my pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service de pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service department at McFarland has been a pleasure to deal with as opposed to another regional ford dealer where I had been having work done before because they were close to my place of employment. I will continue to use McFarland now. More

Had a great experience at this dealership with. They were patient and helpful throughout the process. They were patient and helpful throughout the process. More

So far my experience has been fantastic. They do what they say the will. I couldn't ask for more. They do what they say the will. I couldn't ask for more. More

We had our 2020 F-150 in for much needed service and Art and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and some other electrical issue's fix. Truck is running great. Thank you!!! More

Bought my truck through Brooke Alexander at McFarland Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough! Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough! More

Always pleasant and helpful, very helpful, have been going there since 1916. Will continue to use them going there since 1916. Will continue to use them More