McFarland Ford of Rochester - Service Center

Tyler made the experience of buying a Ranger truck from your sales team very enjoyable. He did an outstanding job to keep in contact with us, and worked hard to make the deal come together. Great young man your sales team very enjoyable. He did an outstanding job to keep in contact with us, and worked hard to make the deal come together. Great young man, very easy to work with. More

Thank you for your service! I had to bring in my ford escape to see what was wrong with it to get it fixed. I had to bring in my ford escape to see what was wrong with it to get it fixed. More

Not the best experience. Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to the dealership and drive with Art, the manager. Art informed me I might have to just wait "for it to get worse" and they couldn't find anything wrong with it. My vehicle had a warranty and waiting wasn't an option. Received a call later that day that they found the problem and the vehicle needed a new fuel pump. Art's attitude change for the better, go figure. Had to wait another week for the part to arrive and the vehicle to be ready. I picked up the vehicle and as I drove off the lot my check engine light came on. Had to turn around and wait again for a tech to look at the vehicle and fix the issue. I really wanted to have a good experience as they are local but probably won't return for service. The older gentlemen at the counter was super nice and helpful, great customer service. Art, not so much. More

I got excellent service. They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in the color and with features I had in mind right on the lot. The salesman , Jonathan Cabral, was very helpful . He patiently answered all my questions. I recommend McFarland Ford if Rochester to anyone looking for a Ford. More

I don't believe I worked with Jason. I did work with Mike and had a wonderful experience. I did work with Mike and had a wonderful experience. More

Very pleased with the service received. Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way in less than an hour. Can't ask for better service than that. More

Appointment was right on time,customer service rep was very helpful, all around great experience. very helpful, all around great experience. More

Great customer service with the friendliest service department. Very knowledgeable and work done right first time. department. Very knowledgeable and work done right first time. More

Service visit was quick and easy. I always take my F150 there for Service work. I always take my F150 there for Service work. More

Was charged $170 diagnostic fee even though contractually, I have free inspection for the life of the vehicle. Received vehicle back in worse working condition than when I brought it in, leakin contractually, I have free inspection for the life of the vehicle. Received vehicle back in worse working condition than when I brought it in, leaking break fluid everywhere. They tried to charge me $2400+ for repair. Went to auto zone and bought $200 worth of parts and fixed it myself. I’ve purchased two vehicles from this company and paid them in full. A 24 year customer, but I will never return. More