McFarland Ford of Rochester - Service Center

Very honest and up front with the follow-up of the service. Great job all around . service. Great job all around . More

Quick fix, in and out. My time wasn't wasted and my problem was resolved. My time wasn't wasted and my problem was resolved. More

For about 15 years, I was a very loyal STARKEY Ford/Key Ford/Key Auto customer of York, ME. When they closed their dealership, I didn’t know where to go. Then, I moved to NH and discovered McFarland Ford Ford/Key Auto customer of York, ME. When they closed their dealership, I didn’t know where to go. Then, I moved to NH and discovered McFarland Ford. I made an appointment to establish car care. When I walked in, I was very happily surprised and warmly greeted by Frank, who worked used to work in York! I had no idea he worked for McFarland! I knew right away I was in the right place because Frank has always been honest, caring, helpful and friendly whenever I needed car assistance. What a great asset Frank is to McFarland! More

Excellent experience, best salesman I ever had. Would recommend to everyone that asks. I got everything I wanted. Would recommend to everyone that asks. I got everything I wanted. More

I had instructed the dealer that I had an issue with my TPMS module for some time before they even looked at it. They took the truck and gave me a loaner which I had to continuously call ahead for. Once th TPMS module for some time before they even looked at it. They took the truck and gave me a loaner which I had to continuously call ahead for. Once they took the truck for the entire day they had told me that they needed a kit for Ford due to the RF signal interference on EVs. I then had to wait over a week and a half for the kit and had to yet again come back taking myself time and time away from work. Again they had my vehicle all day and repeated told me the repair would be 3-4 hours. After no updates I had to repeatedly keep calling for an update on the vehicle. Finally they admitted they had the diagnosis completely wrong and reached out to a Ford Engineering rep. The rep had instructed to simply replace the TPMS sensors entirely and that would resolve the issue. Upon pickup of my vehicle I requested paperwork multiple times covering the work done and proof of labor. I was told many time I would have the paperwork emailed to me. I finally reached out to Ford corporate who said they would reach out to the dealer and after I sent a private email to the service advisor I was finally given my paperwork. Non stop headache, no transparency and no integrity to ownership of proper work. I will not return to this dealer More

Fast and efficient service. Easy to schedule with the service manager. I will have my F350 Super Duty serviced at McFarland Ford again. Easy to schedule with the service manager. I will have my F350 Super Duty serviced at McFarland Ford again. More

Great to work with. Answered all questions openly. Was a pleasure to purchase a vehicle from. Answered all questions openly. Was a pleasure to purchase a vehicle from. More

The service was great. Frank was the p.o.c. I even had a courtesy vehicle to use. Frank was the p.o.c. I even had a courtesy vehicle to use. More

Service is always great. They always do what they say they will. This survey is a pain in the xxx. They always do what they say they will. This survey is a pain in the xxx. More

Jonathan was very helpful and was very responsive. Would shop at McFarland again. Did a good job of helping me locate a truck.. Would shop at McFarland again. Did a good job of helping me locate a truck.. More