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McGee Toyota of Hanover

Hanover, MA

4.8
2,111 Reviews
Hello my name is Rob McGee and I am the owner of McGee Toyota of Hanover. The McGee Family Dealerships have been in business for over 50 years. Our commitment to customer satisfaction is paramount to our success. We have grown every year by meeting our customers needs from sales to service, making customers for life. Please drop by and experience the McGee family way of doing business.
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880 Washington St

Hanover, MA

02339

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Showing 2,112 reviews

February 27, 2020

My service appt was fast, efficient, and correct. Everything was explained. The waiting area was clean and quiet. Only negative is that the number of woman employees seems to be small and limit More

by whitely2003
Recommend Dealer
Yes
Employees Worked With
Steve Hall
Mar 09, 2020 -

McGee Toyota of Hanover responded

We're always looking for good people, male or female. If you know of anyone that is interested in a position as a service writer or salesperson please let me know. Thank you for your business!!! Troy M. Ward - General Manager - McGee Toyota

February 27, 2020

I can count on MeGee Toyota for all my auto problems and needs. Everyone is very friendly and knows me by name - Like Cheers with no beer. More

by MARIAN.BUSHEY
Recommend Dealer
Yes
Employees Worked With
Forgot her name. Very nice
Mar 09, 2020 -

McGee Toyota of Hanover responded

I love that show, thanks for the kind words Marian!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

February 26, 2020

Easy to work with It was great working with Alex, Mike and Dave. The made the process of purchase and pickup of the Toyota Rav4 very quick and easy. - Great job! More

by BAB.YOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gilbrook, Dave Gavin, Alexander Pease
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words!!! Troy M. Ward - General Manager - McGee Toyota

February 26, 2020

Polite accurate information on my car. The only thing I regret is that I did not buy this car from the Toyota dealership in Hanover. My other cars were purchased there. More

by TFDISHAROON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The management from the Service Department.
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for your continued business, please feel free to reach out to me directly if you need anything in the future!!! Troy M. Ward - General Manager - McGee Toyota

February 21, 2020

I absolutely love this place!Great experience, made the waiting experience painless with a very friendly service staff I’ll be coming here for now on! More

by evantech1326
Recommend Dealer
Yes
Employees Worked With
Steve Hall
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words, we look forward to seeing you again soon!!! Troy M. Ward - General Manager - McGee Toyota

February 21, 2020

Been with this dealership for a number of years awesome people to deal with the service is great have nothing but good things to say about this dealer ship More

by BIGDADDYGROGAN
Recommend Dealer
Yes
Employees Worked With
Steve Hall, Mike Gilbrook, Joe Dinger, Dave Gavin, Alexander Pease
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words and the continued business!!! Troy M. Ward - General Manager - McGee Toyota

February 20, 2020

I always go thru Joe Allocca, he's always very accommodating. In for a maintenance service. Went in a timely manner. Joe always explains everything. More

by ELPEEBLES2004@comcast.net
Recommend Dealer
Yes
Employees Worked With
Joe Allocca
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words and for your continued business!!! Troy M. Ward - General Manager - McGee Toyota

February 20, 2020

Great experience McGee Toyota is a great dealership. The service area is really nice and the staff in very helpful. I was in and out in an hour. More

by eric.caldwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for the positive feedback Eric!!! Troy M. Ward - General Manager - McGee Toyota

February 17, 2020

I'm a VSPP Preferred Customer and your dealer is a participating dealer. The process started through inquiry on how many miles the vehicle I'm interested, with Ms Victoria Barbosa but she refused to More

by batutuy
Recommend Dealer
No
Employees Worked With
Bill Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rosicot, Dave Gavin
Mar 09, 2020 -

McGee Toyota of Hanover responded

Mr. Manny Rosario, I’m sorry you weren’t pleased with your visit at our dealership, we strive for customer satisfaction with every service, parts and sales transaction (we currently have a 4.7 star rating on the website you used to post this review). I apologize that my staff wasn’t up to speed with the VSPP program you’re referring to, it’s an optional program for dealers and we’ve never been presented one at our store – we called our local rep and were educated on the program (we didn’t have to participate). The vehicle you leased is in high demand / low supply but we opted to assist you because we’re team players (you told us you went to another store before ours, they most likely declined to participate). You originally called the dealership and asked our representative for the exact mileage on this vehicle, being a brand new vehicle she informed you that it would have very limited miles on it – she works in our call center and can’t leave the phones unattended. You state in your review we wouldn’t take your prior leased vehicle in trade, we didn’t take your vehicle in trade because the residual (buy out) was higher than the actual value of the vehicle – if we took it in trade your monthly payment on your new vehicle would’ve actually been higher than what you received. We also grounded the vehicle for you so you didn’t have to return it from the dealer you leased it from (the dealer you went to before you came to our store). You further state that our finance manager was “just pretending” to be listening to you, I find that odd considering you purchased 3 products from him – we also heavily discounted those products even though they are not part of the VSPP program. Most of our employees don’t use business cards, they personally give their contact information to each customer (the same way you got their information). I’m sorry you didn’t feel as though you received “VIP treatment”, I’m really not sure what else we could’ve done to assist you – please feel free to reach out to me directly to discuss further. Thank you for your feedback. Troy M. Ward – General Manager – McGee Toyota of Hanover

February 17, 2020

Great service, great experience! I will definitely refer friends and family. Customer for 30 years. I have never bought anywhere else. Sales experience was great More

by JOSEPHHINES50
Recommend Dealer
Yes
Employees Worked With
Dave Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

McGee Toyota of Hanover responded

Thank you for your continued business Joseph!!! Troy M. Ward - General Manager - McGee Toyota

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