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McGeorge Toyota - Service Center

Henrico, VA

2.9
51 Reviews

51 Reviews of McGeorge Toyota - Service Center

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June 06, 2019

Best service personnel in town. 5/30/19 My 2017 Highlander was due for overall service. Chad and all other folks involved from check out, car transport person to service personal do More

by 2017 Highlander SRD
Recommend Dealer
Yes
Employees Worked With
Chad Traylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

McGeorge Toyota responded

Thank you for the great review! We appreciate you choosing McGeorge Toyota to have your Highlander serviced at. Our team works hard to make service appointments quick and easy for our customers, and we are happy to hear you felt that way. Thank you for the recommendation, we really appreciate having you as a customer!

May 14, 2019

#1 Toyota dealer!!! Best service of all Toyota dealers in area. The staff goes above and beyond with their knowledge and friendliness. The service is always on point and More

by Alwaysvee
Recommend Dealer
Yes
Employees Worked With
Dave Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2019 -

McGeorge Toyota responded

Thank you for the great review of our service team! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark McGeorge Toyota!

April 30, 2019

If you want to face an honest dealership, don't go there They are definitely a joke. First, the dealership is not honest. They up-sold me into changing brakes that costed $350. Immediately after that, I hear More

by AlbertB
Recommend Dealer
No
Employees Worked With
Dave Weimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Traylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Brauer
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

McGeorge Toyota responded

Albert, we are sorry to hear you feel this way. We would like to speak with you about your experience so that this does not occur again in the future. At your earliest convenience, please contact Don at #804-755-9271 so that we can restore your confidence in our business.

April 11, 2019

Service Chad Traylor have always been very helpful, and knowledgeable concerning my vehicles. I have considered his opinion, to decide to go ahead with some m More

by William
Recommend Dealer
Yes
Employees Worked With
Chad Traylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

McGeorge Toyota responded

William, thank you for the great review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. Come back and see us soon!

March 29, 2019

Poor follow-up serviced performed without permission- taped When phone call was recorded by dealership between service rep & me, I told him NOT to install new spark plugs. However, I discovered the work was per More

by don 2019
Recommend Dealer
No
Employees Worked With
Chad Traylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bev
Apr 02, 2019 -

McGeorge Toyota responded

Hi, Don. We are sorry for any miscommunication that occurred during your visit with us. At your earliest convenience, please contact Don DeLesDernier at 804-755-9271 so we can address your concerns right away.

March 06, 2019

Worst customer service in the parts department I ordered a part that was never delivered to my address, these people just brushed me off and did not want to help me with my claim. STAY AWAY FROM TH More

by Dcdistributors
Recommend Dealer
No
Employees Worked With
Online sales
Mar 06, 2019 -

McGeorge Toyota responded

This is not the customer service experience we want our customers to have. Please contact Dave Brier at #804-755-9205 so that we can find a solution for your situation and learn how we can better serve you in the future

November 09, 2018

Worst experience ever These guys wouldn't let me talk to their mechanics to figure out a problem with my transmission and then I let them fix it anyway but they did half xx More

by ThatL33chevyguy
Recommend Dealer
No
Employees Worked With
Ronnie kitt jr., Keith Nelson
Nov 09, 2018 -

McGeorge Toyota responded

We're unhappy to hear you had an unsatisfying experience at our service department. Please reach out to Don DeLesDernier at 804-755-9271 as soon as you are able so that we may work with you to resolve any issues.

October 23, 2018

Declining Service I am highly disappointed in the service I received from McGeorge Toyota/Scion Service center on my October 22, 2018 visit. As a 14 year faithful p More

by Deeview
Recommend Dealer
No
Employees Worked With
Angela Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't have his name, but he is supposedly a tire specialist, Angela asked him to explain the findings to me.
Nov 09, 2018 -

McGeorge Toyota responded

We're very disappointed to hear that you have had a frustrating experience with your dealership. We would like to hear from you further about your experience so that we may come to a resolution. Please reach out to Don DeLesDernier at 804-755-9271 as soon as you are able and we look forward to speaking with you.

August 15, 2018

Customer Care is a joke at this dealership. Brought my 08 Lexus GX 470 vehicle in for A/C service... at first they seemed knowledgeable and helpful to diagnose and fix the problem for $1,700. W More

by PWhite
Recommend Dealer
No
Employees Worked With
Patrick Hanlon;Ryan
Oct 02, 2018 -

McGeorge Toyota responded

We're disappointed to hear you had an unsatisfactory service experience and we never want you to leave our dealership dissatisfied. We would like to speak with you further about this to see what we may do to help. Please reach out to Don DeLesDernier 804-755-9271 at your earliest convenience and we look forward to hearing from you.

May 05, 2018

Bad recall repair work Gear shift recall for Sienna, car returned with gear light not working, they fixed but now hazard light and rear defroster not working, terrible servi More

by Gbills1
Recommend Dealer
No
Employees Worked With
Mike Foster - service rep and
May 21, 2018 -

McGeorge Toyota responded

Hello, we regret to hear that you felt like you were not taken care of at our service department. We always strive for our customers to leave completely satisfied, and we would like to work with you to come to a resolution. Please reach out to Don DeLesDernier at (804) 755-9271 at your earliest convenience and we look forward to hearing from you!

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