First visit to McGeorge was for an oil change & was
kept waiting for 4 hours because no one bothered to tell me that my car was done (& yes, I was AT the dealership.) So they apologized, didn't charge
kept waiting for 4 hours because no one bothered to tell me that my car was done (& yes, I was AT the dealership.) So they apologized, didn't charge me & sent a voucher for free oil change & car wash. OK, that's fine but I still can't get that time back. Visit #2 was okay, I was out in a timely fashion. During that visit a part was ordered & I was told it would be in in 4 days. Made an appointment for day 5 to have it installed. After waiting for an hour they told me the part wasn't there. When I asked them to find out the status, I was told they couldn't because the person who ordered it wasn't there. So with all of those employees, no one can bother to pick up the phone or check online to find out where it is. Then the story changed to the system is updated on Monday. So which is it--the employee was out or the system hasn't been updated? If locating a part is something that can only be done the person who's out, then why is the dealership open? How hard is it to pick up a phone or look online--is it rocket science? Is this a covert CIA operation where only 1 person can have access to the code? It's been well over a week & I've still have had no communication about the whereabouts of the part. If substandard customer service & wasting your time works for you, then by all means take your car here.