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McGeorge Toyota - Service Center

Henrico, VA

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51 Reviews

51 Reviews of McGeorge Toyota - Service Center

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August 26, 2013

My overall experience with Mc George has always exceed my expectations. The easiness to schedule an appointment online or modify it if you have to. Ever since you get to the front desk, the service advisers More

by mlcastillof
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 28, 2013 -

McGeorge Toyota responded

Thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team has been able to show you what McGeorge Toyota is all about. Check us out on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Bob Farlow General Manager Bob@McGeorgeToyota.com

August 20, 2013

We took our Toyota Camry to McGeorge Toyota for its 5,000 miles check-up. Our service representative was Sean Jones. Sean was professional and friendly, going out of his way to assure our satisfaction. Ou More

by keagan1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Aug 21, 2013 -

McGeorge Toyota responded

I'm so happy to hear that we have earned your loyal business! Sean is a valued member of our team and it's reassuring to know that he was able to exceed your expectations. We look forward to impressing you even further during your future servicing appointments. Remember to check us out on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Bob Farlow General Manager Bob@McGeorgeToyota.com

August 14, 2013

I brought my RAV4 in Tuesday evening for a service appointment the next day. As I walk into the service area, the first think I see is a bright face with a big smile. It was a young man at a service More

by Surviver
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Melton
Aug 15, 2013 -

McGeorge Toyota responded

Thank you for sharing your feedback with us. I'm delighted to hear that Travis was able to impress you by delivering outstanding customer service. I am sorry to hear that you were not as impressed with your experience on Wednesday-- if any part of your visit was less than 100% satisfactory, I would like the opportunity to correct the situation. If you would like to discuss this issue in more detail, please give me a call. We hope to continue a business relationship with you; it'd be wonderful to work with you again in the future. Sincerely, Bob Farlow General Manager Bob@McGeorgeToyota.com 804 755 5245

August 09, 2013

He greeted me in a friendly way, opened doors for me, listened intently to my request, called to keep me updated on my service, and seemed truly interested in whether or not I was getting the best servic More

by joybird23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 12, 2013 -

McGeorge Toyota responded

On behalf of McGeorge Toyota, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. Hank is a valued member of our team and it’s a delight to know that he helped to proudly represent our dealership during your visit with us. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons. Sincerely, Bob Farlow General Manager Bob@McGeorgeToyota.com

May 14, 2013

My experience with Toyota was wonderful! I was in for a regular maintence check up and I had time to talk with the financial person to see what options I had for a trade in - I was in a lease vehicle but t More

by paltic
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
also tom zecevic financial manager
May 15, 2013 -

McGeorge Toyota responded

Your review was a pleasure to read, thank you for taking the time to share this great feedback! Congratulations on your new Corolla--I'm sure you are continuing to enjoy it. Tom and Duane are valued members of the McGeorge Toyota family and they'll be happy to hear that they were able to impress you. We look forward to working with you again in the future! Before your next visit, check us out on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Bob Farlow General Manager Bob@McGeorgeToyota.com

July 03, 2012

First visit to McGeorge was for an oil change & was kept waiting for 4 hours because no one bothered to tell me that my car was done (& yes, I was AT the dealership.) So they apologized, didn't charge More

by Gimmepizzayouoldtroll
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
don't remember
March 20, 2012

Had my car towed there on a thur. afternoon. Spoke to somebody fri AM, i explained that my car kept stalling every time i drove it. The person asked by when did i need my car back i explained by 5PM he s More

by babyRN
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
December 03, 2011

worst service, told 3 hours gave car after 8 hours. worst service, told 3 hours gave car after 8 hours. charged 200 $ for service and oil changed but in actual did not even checked tire pressure also More

by namanc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike in service department
Mar 06, 2012 -

McGeorge Toyota responded

We apologize for any inconvenience you may have experienced at our dealership. Our goal is to make sure every customer is treated with great care and respect. We would love the opportunity to further understand the situation and a chance to make things right. If you would be open to contacting me at your earliest convenience, I would love to discuss this with you further. Sincerely, George Peters - Ecommerce Director GPeters@McGeorgeToyota.com

July 01, 2010

Toyota...great car. Dealership...great people. Service Department...HORRIBLE. Will never do business there again. If you buy one of these great cars, I would avoid McGeorge or you will have to deal with t More

by rrginrva
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
service dept
May 25, 2010

Every time I have been to McGeorge, I'm recognized by name: by Brian McPhail who sold me my car almost 5 years ago, by Chris who is my service advisor, and by Billy McKinney who is the ONLY technician wh More

by Cindy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian McPhail (salesman), Chris (service advisor) & Billy McKinney (technician)
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