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Ourisman Toyota of Richmond

Henrico, VA

2.4
11 Reviews

9319 West Broad Street

Henrico, VA

23294

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11 Reviews of Ourisman Toyota of Richmond

July 01, 2025

This dealership is a rip off. I bought Toyota parts at the parts counter, and they charged almost double the Toyota MSRP for the parts. Also if you pay with a credit card they cha More

by Tom W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts Department Representative
January 27, 2025

Evan Ball helps me every time and is the most helpful person I have interacted with at a dealership. Always helps me in a short amount of time. Thank you! More

by Sofia M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Ball
August 26, 2024

Evan Ball great service manager. Goes above and beyond to make sure your are taken care of. He is a great asset to your company. Thank you Evan for all you do. More

by dorothygonzales10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Ball
August 11, 2024

Not good experience. Did not honor appointment as well as staff is not explaining service provided or false information. More

by Two toyota car owner
Recommend Dealer
No
Employees Worked With
Not listed
Sep 30, 2024 -

Ourisman Toyota of Richmond responded

We are sorry to hear about your experience. We would like to opportunity to discuss your visit in more depth. If you could please reach out to the service manager at your earliest convenience.

June 06, 2024

Don’t expect them to payoff your trade in a timely manner, my car was traded weeks ago and my new loan has been set up but my original loan has not been paid off with my bank. Why? It should never tak More

by mikedoherty719
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Secours
May 11, 2024

I have been customer of McGeorge for years. Recently I went for a service and they recommended all 4 tires changed . They quoted me about 1200 dollars which I agreed . Later on they billed me More

by Mishra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
April 08, 2024

I planned to buy a 2024 Grand Highlander Hybrid AWD and to discuss trade-in value for my current vehicle. They couldn't sell me a new car because all of their incoming inventory was already reserved. I don More

by Macky
Recommend Dealer
No
Employees Worked With
Eric Thomas
March 12, 2024

Unpleased with this dealership. Was going to purchase 2019 Tundra with 124k miles. I request service records and was sent the car fax. I reviewed the car fax and noticed that severa More

by Mac Tillerson
Recommend Dealer
No
Employees Worked With
Tyler
December 27, 2023

Sales rep didn't get back to me after selling car, but guess he was busy. Otherwise, he kept in touch with me by text prior to that, of which I was very appreciative and he told me when he had a car for m More

by Tam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Murat Cevik
December 04, 2023

The service advisor was so disrespectful to me that one of the other customers made the comment, "You shouldn't let him talk to you that way." This is my 3rd time going there (twice when it was McGeorge a More

by PEM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Burnett- service advisor
1