McGovern Chrysler Jeep Dodge Ram

Best Car Experience! I leased a Toyota RAV4 for two years and the lease was ending very soon. I was looking for an SUV for my family and I wasn't sure exactly which one wo I leased a Toyota RAV4 for two years and the lease was ending very soon. I was looking for an SUV for my family and I wasn't sure exactly which one would fit my needs. One day I stopped by the dealership, It was my best car experience ever. Even though my credit wasn't the best, everybody at the dealership was very helpful-especially Mr. Samson Moses. He was very patience and extremely helpful in getting me through the process of finding the right vehicle for my family. I got a beautiful black Jeep Grand Cherokee for my family, exactly what I wanted and I'm so happy. I would recommend this dealership to anybody. Thank you so much, I really appreciate it. More

Best Experience EVER!!! My wife and I were looking for a less common model of Grand Cherokee (altitude). Although this model wasn't on the lot they quickly located the vehic My wife and I were looking for a less common model of Grand Cherokee (altitude). Although this model wasn't on the lot they quickly located the vehicle with our specifications and had it there within days. Throughout the process we received daily email with updates on the current location of the vehicle. The purchase process was a breeze and everyone at the dealership was extremely helpful. When we're ready for our next Jeep, I wouldn't consider purchasing anywhere else. More

Outstanding service Braeden Gregg and Corey (and Hayley at reception) were easy to deal with and made the transaction a pleasant experience. In shopping around, I dealt Braeden Gregg and Corey (and Hayley at reception) were easy to deal with and made the transaction a pleasant experience. In shopping around, I dealt with difficult and abrupt people, so Baystate was quite refreshing. More

Great experience I was in to buy a jeep and was a little unsure of what I wanted. The dealership was able to help me narrow down the options and colors I wanted but th I was in to buy a jeep and was a little unsure of what I wanted. The dealership was able to help me narrow down the options and colors I wanted but they didn't have it at the store so they went out and got me exactly what I wanted and I couldn't be happier. Thanks again. More

5 star dealership Getting a car from Baystate was like being at the Ritz. Even though I did not buy a very expensive car, I was treated like a king. They never undere Getting a car from Baystate was like being at the Ritz. Even though I did not buy a very expensive car, I was treated like a king. They never underestimated my knowledge of the vehicle, wasted my time showing me details, hid facts about the car, or pressured me into a sale. Days after telling him, Braeden Gregg remembered all of my special requests and went far out of his way to deliver and make my family's car dreams become reality. My family will always have happy memories of the very special day we got a car from Baystate. More

Ridiculousness My wife and I knew exactly what we wanted - 2015 Jeep Cherokee in Granite with black leather interior. We went the Tuesday before Christmas for a test My wife and I knew exactly what we wanted - 2015 Jeep Cherokee in Granite with black leather interior. We went the Tuesday before Christmas for a test drive with Jim Goldberg. He was very helpful and patient, so I took the afternoon off on Wednesday to negotiate. Jim wasn't there, but Samson helped me. They had nothing in Granite, but he showed me black. We passed on the black and asked them to locate one with our features in Granite; we even negotiated the pricing and all was well. We were informed to come back Friday (day after Christmas) and they'll hopefully have found one for us. We show up Friday, and they have the exact features, but still in black. We tell them to get that, but in granite, and they say it'll be there on Monday and we can com sign the papers on Saturday or Monday. We show up Saturday, and the jeep is $3000 more than originally negotiated... Long story short (somewhat), they wanted to charge US because they needed to acquire it from another dealer. sorry fellas, not my problem. The manager that was brought in to speak with us said that we could get the black one right then and there for the price negotiated... And after five days saying granite, granite, granite... We drove to colonial and left with our jeep within 45 minutes, in granite, and for $500 less than originally negotiated! Now, I believe that Jim and Samson were more than adequate and helpful. I believe management miscommunicated to them, and therefore them to us. So this rating is by no means a reflection on Samson or Jim. More the overall process and our experience with everything at Baystate in terms of buying the jeep there. More

Only Place I'll go now! I've been purchasing vehicles from here since 2008 when I bought my first jeep wrangler. From my experience during the times I've gone in to buy, I f I've been purchasing vehicles from here since 2008 when I bought my first jeep wrangler. From my experience during the times I've gone in to buy, I found the salesmen to be very helpful and non pushy, and I've always been able to get the deal and trade value that I want. The real gem is the body shop, Chris and his people do wonderful work! Best body shop around by far! More

Bait and switch My husband and I saw a Dodge Charger with AWD available for sale on Baystate's website. We called on a Saturday morning to make sure the vehicle was s My husband and I saw a Dodge Charger with AWD available for sale on Baystate's website. We called on a Saturday morning to make sure the vehicle was still on their lot because we were driving from RI, about an hour or so. The manager gets on the phone, and informs us that yes, the vehicle is still there but he cannot guarantee that it won't be sold before we arrive. First red flag. My husband informs him we will be up in about an hour or so and off we went. We arrive at the dealership, and low and behold, the Charger is no longer there. We sit in the office and the manager comes in, and informs us that a deposit was taken on the Charger the previous evening, and he did not know about it. The car was taken to this woman's shop to be checked out. I am sorry but as a manager, you absolutely know when a vehicle is about to be sold or a deposit is taken on the vehicle. It was a classic bait and switch. The sales person then tried to give us a nonsense amount for our trade in vehicle. 2,000 lower than what my car was worth. I decided then and there to get up and walk out. I find taking deposits on vehicles to be utterly absurd and then to straight out lie to a potential customer is terrible customer service and business practices. They also tried to tell us that the woman buying the car most likely won't be able to anyway because of her credit history. Who says that to anyone? It is none of our business what this person's credit history is and I am sure she would not have appreciated that being told to complete strangers. I wouldn't recommend this dealership to my worst enemy. More

2012 JEEP GRAND CHEROKEE JUST BOUGHT A 2012 JEEP GRAND CHEROKEE. RAUL WAS VERY FRIENDLY. STRESS FREE EXPERIENCE, HE ALSO FOLLOWED UP THE SALE TO MAKE SURE EVERYTHING WAS OK. JUST BOUGHT A 2012 JEEP GRAND CHEROKEE. RAUL WAS VERY FRIENDLY. STRESS FREE EXPERIENCE, HE ALSO FOLLOWED UP THE SALE TO MAKE SURE EVERYTHING WAS OK. WE WOULD HIGHLY RECOMMEND RAUL More

I purchased a 2011 Grand Cherokee from Baystate Jeep. I purchased a 2011 Grand Cherokee from Baystate Jeep. While traveling in the middle of New York City my brakes failed and I was stranded. After my I purchased a 2011 Grand Cherokee from Baystate Jeep. While traveling in the middle of New York City my brakes failed and I was stranded. After my vehicle being stuck in NYC for (2) days I was finally able to get it towed to a Connecticut Jeep dealership to be repaired since Baystate would not offer any assistance. After (2) separate round trips to the CT Jeep dealer from MA I have my vehicle back. The brake booster failed in the Jeep which is an essential required component needed to stop the vehicle properly. After speaking with the General Manager at Baystate Jeep Dodge, he told me the failure was not a safety issue therefore Baystate would not help. Keep in mind I have only driven the vehicle roughly 2,600 miles since the purchase. I was baffled by his response, I was unable to stop the vehicle as designed and it was inoperable and he had the nerve to tell me that this was not a safety issue. As the conversation was coming to a close and very evident that Baystate would not be upholding their “Warranty” he told me that we could settle in court. I was shocked that the GM of a dealership would tell a customer that in order to get something fixed or attempt to be reimbursed for costs as a result of the failure I would have to take them to court. More