McGovern Ford at Drum Hill

This dealership is “THE PLACE” to go for a vehicle! I was immediately impressed by the professionalism my husband and I received here after walking away from five other dealerships! We immediately fe I was immediately impressed by the professionalism my husband and I received here after walking away from five other dealerships! We immediately felt welcomed there with zero pressure! Not only that but our sales lady, Carol Thorburn was so kind and we felt an immediate connection to her as if we’d been close friends for years!! When it came time to pick up our 2021 Ford F-150 Lariat, Carol took extra time sitting in the truck with us, programming and hooking up my phone to the truck, and explaining in detail all the extra functions my truck was equipped with! Any other dealership made us feel pressured and hurried along… not this place! I urge anyone and everyone looking for a new or used vehicle to not hesitate and go to McGovern Ford in Lowell Mass! We came from over an hour away in New Hampshire and now we will never go to another dealer when the time comes to either trade in or get a new vehicle! Thank you McGovern Ford, and Carol Thorburn, we adore our truck, you guys are amazing!!!!🌸💜 More

Excellent service. Salesperson was very courteous and helped us through the process of making our choice. Salesperson was very courteous and helped us through the process of making our choice. More

The folks at McGovern Ford were Excellent. The only reason I didn’t Purchase from them was they are Unable to issue temporary registration At the time of purchase. This would have meant The only reason I didn’t Purchase from them was they are Unable to issue temporary registration At the time of purchase. This would have meant 2 trips from Maine to Massachusetts unless I Purchased without a test drive. I was not willing to do that. More

Dont ever bring your car to the Service Department - Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both ti Communication with the client is awful. My car was dropped during the year of 2021 two different times to get the same safety recall done and both times i got a call from them a week after the car was dropped off saying they couldn’t do the repair due parts not being stocked by ford. They dont do their homework of making sure parts are being stocked before sending someone down to get the vehicle repaired. that don’t only happened once but all the times that I brought my vehicle to get service in these dealership More

Worst business I've EVER dealt with. Took my PERFECTLY running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern dec running car in for recall work on 5/26/21 (replacement of 3 parts that could cause injury or death), and left with a check engine light! McGovern decided that the lean fuel code was not related to the fuel tank having been drained, disconnected, removed and replaced, and flat out refused to take responsibility if a hose is crimped or other disturbance due to their work. While there, they did a multi-point inspection, indicating that I needed new tie rods immediately...why would that be, when I had inner/outer tie rods, ball joints, rack & pinion and lower control arm changed and alignment performed 2k miles ago? When I brought this to the attention of the Service Director (who seems in WAY over her head), this is the reply I received: "You keep finding new things to discuss that won’t fix your vehicle." The car passed front end suspension at a state certified inspection station in June, yet Ms. Cray is bothered that I would like to discuss her tech's questionable recommendation? Customer service is NON-EXISTENT here. Check online reviews and RUN from this disaster or you will be sorry! More

Purchased a new 2021 truck from McGovern Ford the worst experience I ever had, They lie and bend the truth just to make the sale. When you have a problem there is no one that wants to help you. The only th experience I ever had, They lie and bend the truth just to make the sale. When you have a problem there is no one that wants to help you. The only think they care about is taking your money. It's not 1 person it a cancer culture. More

Absolutely disgusted at how this dealership does business. I purchased a vehicle from them 4 months ago and it failed safety inspection right off the bat, it needed all new brakes and tires to be sa business. I purchased a vehicle from them 4 months ago and it failed safety inspection right off the bat, it needed all new brakes and tires to be safe to drive on the road. A few months after the purchase the vehicle needed a major repair ($3,000+) to run again. I reached out to the GM Scott Carter about the issue and how we could resolve it and ended up being ignored and never receiving a response back. An absolute awful way to lead your team in customer service Scott, shame on you. I hope customers read this and steer clear of this place, it’s not worth the headache and the rudeness you receive when an issue arises. More

Horrible experience. Went in on Wednesday and spent 3.5 hours making a deal with them. Initially, they offered me $2300 for trade on a truck they instantly came up to $6000 on when I questioned. After that hours making a deal with them. Initially, they offered me $2300 for trade on a truck they instantly came up to $6000 on when I questioned. After that they took another $1500 off the truck i was looking at and we agreed on the deal. Fast forward to today, and when I was speaking with the finance lady I realized the amount financed didn't match up with what they had told me. They were off by $1000. I went down to iron it out and they called me a liar, even though the salesman Pedro remembered exactly what we spoke about but was afraid to speak up and lose his job. At that point they preferred to refund my $3k deposit rather than honor the deal they originally agreed to. Typical bait and switch, what a waste of my time. More