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McGovern Ford at Drum Hill

Lowell, MA

4.9
552 Reviews
Call Dealership (978) 452-3900
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1212 Westford St

Lowell, MA

01851

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552 Reviews of McGovern Ford at Drum Hill

February 14, 2026

Great experience! The level of professionalism and care really stood out. Every question was answered and everything was handled with such attention and efficiency. Yo More

by Paige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Report | Print
February 12, 2026

I had the best experience here. Really help and customer care. This make me come back here for service More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Feb 12, 2026 -

McGovern Ford at Drum Hill responded

Aaron, thank you for sharing your experience! We appreciate your kind words and look forward to your next visit. We are truly grateful for your business! -McGovern Ford Lowell

February 12, 2026

Lisa was amazing, A++ in customer service! I had my truck back earlier than expected and running like new . More

by Kaduke86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in the service department
Report | Print
Feb 13, 2026 -

McGovern Ford at Drum Hill responded

We’re happy to hear Lisa and our team took great care of you and your truck! Thank you for choosing McGovern Ford Lowell and for sharing your five-star review. We wish you safe and smooth miles ahead!

February 06, 2026

I like going to Ford because the staff are very friendly. I bought my Ford there. More

by hvelazquezlia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in service department
Report | Print
Feb 06, 2026 -

McGovern Ford at Drum Hill responded

Thank you for the positive feedback! We're glad you had a friendly experience and appreciate your business at McGovern Ford Lowell.

February 06, 2026

Got a quick appointment. Service was thorough and completed within a reasonable timeframe. Carlos was friendly and very efficient upon check-in. More

by ellenc10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Feb 06, 2026 -

ellenc10 responded

Thanks!

Feb 06, 2026 -

ellenc10 responded

Thanks!

Feb 06, 2026 -

McGovern Ford at Drum Hill responded

Thank you for choosing McGovern Ford Lowell and sharing your awesome feedback! We will be sure to pass the kind words along to Carlos. Safe driving!

February 05, 2026

The entire staff Lisa Carlos Abby Etc all very helpful mindful of what you're trying to accomplish. More

by Grnhornet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa. Mostly
Report | Print
Feb 05, 2026 -

McGovern Ford at Drum Hill responded

Thank you for leaving Lisa, Carlos, Abby, and McGovern Ford Lowell your positive feedback!

February 05, 2026

I had my car serviced at McGovern Ford in Lowell and Lisa, my service advisor, was absolutely amazing. She was incredibly kind, professional, and very communicative throughout the entire process. She tr More

by Sssepuya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy from Townsend
Report | Print
Feb 06, 2026 -

McGovern Ford at Drum Hill responded

We are happy you had such a good experience with Lisa during your service visit to McGovern Ford Lowell! Thank you for choosing us and for sharing your feedback. We will be sure to pass along your kind words and praise.

February 04, 2026

Lisa kept me up do date with the recall service performed for my mustang and was very professional throughout. They also provided a complimentary mutli point inspection. Im a new ford owner and am looking More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Brian
Report | Print
Feb 04, 2026 -

McGovern Ford at Drum Hill responded

Mark, we're delighted to hear Lisa was professional and kept you informed throughout your Mustang's service. Welcome to the Ford family! We look forward to assisting you with future maintenance at McGovern Ford Lowell.

February 02, 2026

10/10 experience. Will come back to ford to purchase next vehicle. Darlon and staff was very helpful. More

by Angel M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlon Lopez, Christian Kassis
Report | Print
Feb 03, 2026 -

McGovern Ford at Drum Hill responded

Angel, feedback like this made our day! We are thrilled to hear you left McGovern Ford Lowell with a five-star experience. We will be sure to pass along the kudos to Darlon and the rest of the team. See you down the road.

February 01, 2026

Pleasant keep me updated on cars progress waiting room great for work with your computer while waiting More

by Nursepat2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Feb 02, 2026 -

McGovern Ford at Drum Hill responded

Keeping you informed and making things comfortable are top priorities for us. Your feedback means a lot to our team! Thank you for choosing McGovern Ford Lowell!

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