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McGovern Ford at Drum Hill

Lowell, MA

4.9
526 Reviews
Call Dealership (978) 452-3900
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1212 Westford St

Lowell, MA

01851

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526 Reviews of McGovern Ford at Drum Hill

December 17, 2025

They helped me with the recalls on my car and also replaced my battery for free which was included in the recall. More

by callen122711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Dec 17, 2025 -

McGovern Ford at Drum Hill responded

We’re glad you’re happy with our service! We aim to deliver excellent customer care every time. See you again at McGovern Ford Lowell!

December 16, 2025

McGovern Ford in Chelmsford is the absolute worst dealer I have dealt with in service. No answer when you call, no return call for messages left. Service counter people use eachother as an excuse when a mis More

by Lowell Local
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
lisa
Report | Print
Dec 16, 2025 -

McGovern Ford at Drum Hill responded

Lowell, we appreciate your feedback and would like to assist with these concerns. Please reach out to our General Manager, Christian Kassis, at 351-500-6005 or ckassis@mcgovernauto.com. Thank you!

December 15, 2025

I had a great experience at McGovern Ford. They made buying a car hassle free. Would definitely recommend to anyone in the market for a new car. More

by Daniellerg1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Morera
Report | Print
Dec 15, 2025 -

McGovern Ford at Drum Hill responded

Thank you for the glowing review and recommendation! We're delighted to hear that your experience was hassle-free. We hope you enjoy your new car, and we look forward to working with you again! - The McGovern Ford Lowell Team

December 15, 2025

Easy to work with and very helpful. Great deal on a great truck. Highly recommend. More

by doug55579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Report | Print
Dec 15, 2025 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review. We are happy to hear that you got a great deal on your new truck!

December 15, 2025

Great customer service in the service dept. Brian was nice to deal with. Kept me informed More

by tam6395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Dec 16, 2025 -

McGovern Ford at Drum Hill responded

We are so happy that Brian and the McGovern Ford Lowell team delivered an excellent experience. Thank you, Tam!

December 13, 2025

Service was professional and done right. Brian was very patient with me since I was proficient with the IPhone. More

by Merb66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian in service
Report | Print
Dec 15, 2025 -

McGovern Ford at Drum Hill responded

It's great to hear Brian provided such patient and professional service! Thank you for choosing McGovern Ford Lowell and for sharing your feedback.

December 10, 2025

Lisa was great as was the service usalllly painless Have a good holiday and enjoy the New Year and be safe More

by guymga1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Where is Lisa, Carlos Borges
Report | Print
Dec 10, 2025 -

McGovern Ford at Drum Hill responded

Thank you for sharing your review! We will pass along your gratitude to Lisa and the rest of the team at McGovern Ford Lowell.

December 09, 2025

Excellent service at McGovern Ford in Lowell. The service team was very attentive to customer needs and repairs performed well. Lisa handled everything, very professional. More

by northwinds.dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Report | Print
Dec 09, 2025 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience! We are so pleased to hear you had such a seamless service visit with Lisa and the team. We look forward to assisting you in the future here at McGovern Ford Lowell!

December 07, 2025

Quick write up and all was taken care of in a reasonable and timely manner. More

by Fracarrjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Dec 08, 2025 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell your positive feedback!

December 03, 2025

Found all to be very accommodating wanted to add to the service promptly done TY More

by Cazzie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Dec 03, 2025 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team delivered an excellent experience. Thank you, Cazzie!

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