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McGovern Ford at Drum Hill

Lowell, MA

4.9
406 Reviews

1212 Westford St

Lowell, MA

01851

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406 Reviews of McGovern Ford at Drum Hill

December 03, 2024

HORRIBLE Experience! ! The WORST After searching for a certain truck for months. I found one on McGovern’s website. I drove 3 hours to go see it. I wanted to buy. I pai More

by rich_vonahn
Recommend Dealer
No
Employees Worked With
Craig Ramos
Dec 04, 2024 -

McGovern Ford at Drum Hill responded

Hi Rich, we are sorry you did not have the best experience with us. We strive for the highest level of customer service, and we may have dropped the ball here. I would love to understand better what happened, not only for an opportunity to make it right but also to avoid this from happening again. At your earliest convenience, please reach out to me directly. Thank you, Scott Carter - General Manager - 351-500-6005 - scarter@mcgovernauto.com

December 03, 2024

Attentive to my concerns and repairs. I had no iissues with that. Pleased in that regard More

by tgr32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ramos
Dec 03, 2024 -

McGovern Ford at Drum Hill responded

Thank you for reviewing McGovern Ford Lowell! It was so kind of you to share your experience!

December 02, 2024

They are awesome very polite and professional. Will and Dakota went above and beyond to help me. Great experience from start to finish. More

by BGAMBY10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William, Dakota Derengo
Dec 02, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Will and Dakota provided such a positive experience at McGovern Ford Lowell! Thank you for sharing your feedback, and we're glad everything went smoothly from start to finish.

December 02, 2024

Very pleasant and efficient employees. They always keep me informed when my vehicle is serviced. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Dec 03, 2024 -

McGovern Ford at Drum Hill responded

Thank you for trusting us with your vehicle and sharing such positive feedback with our team at McGovern Ford Lowell! Keeping our customers informed and satisfied is always the top priority. Safe travels until next time!

November 25, 2024

Service was great. Carlos was very helpful & kept me updated on the repairs. I'll be a return customer for sure !! More

by Carol P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Nov 26, 2024 -

McGovern Ford at Drum Hill responded

Carol, we're delighted to hear that Carlos provided you with excellent service at McGovern Ford Lowell. We look forward to welcoming you back in the future!

November 24, 2024

Super professional service staff Lisa, she helped me to complete pre-winter maintenance for my Ford Flex 2014 today, very quick and well done, it makes me peace of mind in whole winter, great place and gre More

by John W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craige, Gail Lombard, Linda Catalano, Craig Ramos, Carlos Borges, Mark Mullane, Bill "Big Cat" Trottier
Nov 25, 2024 -

McGovern Ford at Drum Hill responded

John, we're delighted to hear that Lisa and the McGovern Ford Lowell team provided you with such a positive experience. It's great knowing your pre-winter maintenance was handled efficiently for peace of mind this season. Thanks for choosing us!

November 20, 2024

Great experience working with Brian in the service department. Truck was towed into the shop. Repair turned out to be extensive and pricy. He worked with my extended warranty to company to get parts a More

by devinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 20, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience with Brian and the McGovern Ford Lowell service team! We're glad to hear that everything was handled professionally and efficiently. We appreciate your feedback, and we're here if you need anything in the future!

November 18, 2024

Very easy to purchase a vehicle. Robert was very honest and dedicated a lot of time to explain everything. More

by erik31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Chuck Cote
Nov 19, 2024 -

McGovern Ford at Drum Hill responded

Erik, we're delighted to hear that Robert made your vehicle purchase easy and informative at McGovern Ford Lowell. Thanks for sharing your experience with us!

November 16, 2024

I would say it's about the people who work there, a good experience. Especially my contact Carlos Borges 10+ More

by w2653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Nov 18, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the team at McGovern Ford Lowell provided you with a great experience! Thank you for sharing your feedback, and we look forward to serving you again in the future.

November 12, 2024

Carlos at McGovern was wonderful to deal with and the service dept was great and fixed the issue! More

by Darusso61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Nov 13, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We are so glad that Carlos and our team were a pleasure to work with.

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