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McGovern Ford at Drum Hill

Lowell, MA

4.9
406 Reviews

1212 Westford St

Lowell, MA

01851

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406 Reviews of McGovern Ford at Drum Hill

September 10, 2024

Dealer Rater , Brian was very helpful , with guiding me through , what was done for my 2021 Ford Edge, as it relates to the “ Works maintenance package “ . Also , two or three items , were found by th More

by mleahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian -Service Dept
Sep 10, 2024 -

McGovern Ford at Drum Hill responded

Thanks for sharing your experience, Mike! We're glad to hear Brian and the McGovern Ford Lowell team provided helpful guidance and took care of everything during your appointment. We appreciate your feedback!

September 10, 2024

I sent my truck for an inspection sticker and they gave me one Almost right away. Then they checked for recalls, and there was none. Lisa raposa was very polite and got me my truck back right away. More

by Garywackyspaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa raposa
Sep 11, 2024 -

McGovern Ford at Drum Hill responded

Gary, we're glad to hear Lisa and the McGovern Ford Lowell team took great care of you! Thanks for sharing your experience with us.

September 05, 2024

I was searching for a reliable used vehicle . I met Mike Smokler and he helped me find a vehicle and worked with me to get it fit my budget . More

by TJ Savard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota -Finance dept , Mike Smokler, Rosie Cray, Paul Santiago, Carlos Borges
Sep 05, 2024 -

McGovern Ford at Drum Hill responded

TJ, we're delighted to hear that Mike was able to assist you in finding a reliable vehicle within your budget at McGovern Ford Lowell. Thanks for sharing your experience!

September 05, 2024

Brian at front desk was outstanding and Derek in sales was just as great and both so pleasant and informative. More

by kategill77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service desk
Sep 05, 2024 -

McGovern Ford at Drum Hill responded

Kate, we're delighted to hear that Brian and Derek provided outstanding service at McGovern Ford Lowell. Thanks for sharing your positive experience!

September 04, 2024

From the moment we were greeted on the lot, to the final signing of the finance documents, we had a great experience. It did take some time to go through everything (about 5 hours start to finish) but we we More

by Dan G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will from Sales and Dakota from Finance. Also Paul (sales manager?)
Sep 04, 2024 -

McGovern Ford at Drum Hill responded

Dan, we're delighted to hear you had a great experience with our team at McGovern Ford Lowell. Enjoy your new truck and we look forward to seeing you again for your next Ford!

September 04, 2024

Good service, got the car as expected. Was able to get slot when I wanted to. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Sep 04, 2024 -

McGovern Ford at Drum Hill responded

We couldn't ask for a better review of McGovern Ford Lowell. Thanks so much, Aaron!

September 04, 2024

This place is a great place to get a vehicle. The people there are very helpful. The guy I had I highly recommend , his name was Landon he was awesome. He was very courtesy, nice, caring willin More

by maryjmurry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon, Nicholas Keenan
Sep 04, 2024 -

McGovern Ford at Drum Hill responded

Mary, we're delighted to hear that Landon and the team at McGovern Ford Lowell provided such a positive experience. Thanks for recommending us! Enjoy your new vehicle!

September 01, 2024

Nick was great, Paul and Charles as well. Explained things well and got it done. More

by Jimb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago, Chuck Cote, Carlos Borges, Nicholas Keenan
Sep 03, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team earned your five stars. Thank you!

September 01, 2024

Great experience. Craig was a pleasure to work with. They had the car we wanted at the price we wanted and gave us a great deal on a trade. Even got lunch in the tent More

by rfotino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Durango, Craig Ramos
Sep 03, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear you had a great experience with Craig and the team at McGovern Ford Lowell! Enjoy your new car, and thanks for sharing this positive feedback.

August 24, 2024

I think it’s a rip off there you guys don’t include the camber on your front end alignments which camber is part of the front end alignment and you charge a extra 100 dollars on top of the 150 for the alig More

by Timothyrich1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 26, 2024 -

McGovern Ford at Drum Hill responded

Hi Timothy, we are sorry you did not have the best experience with us. We strive for the highest level of customer service, and it seems like we may have dropped the ball here concerning a thorough explanation. I know Rosie spoke with you to give you a better understanding of what the additional charges were for, as well as why the other shop that did your suspension work for you was unable to complete your alignment. Please don't hesitate to contact me directly if I can be of any future assistance. Thank you, Scott Carter - General Manager - 351-500-6005

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