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McGovern Ford at Drum Hill

Lowell, MA

4.9
418 Reviews

1212 Westford St

Lowell, MA

01851

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418 Reviews of McGovern Ford at Drum Hill

July 28, 2024

Easy to make appointments and Carlos at the front desk in service area He takes time to come out and to look at the issue and fix the issue with the truck. More

by rhondaducharme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience! We're glad to hear Carlos and the McGovern Ford Lowell team made it easy to address your truck's issue. We appreciate your support!

July 27, 2024

Service dept explains completely the work that needs to be performed. Service is performed in a timely basis. Clean and pleasant atmosphere while waiting for your vehicle More

by Rrupsguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with our service department at McGovern Ford Lowell! We're glad to hear that everything was explained clearly and completed promptly. We appreciate your feedback and look forward to serving you again!

July 27, 2024

Service always handled as promptly as possible. Always right the first time. I would recommend. More

by mharris
Recommend Dealer
Yes
Employees Worked With
Lisa R
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team has earned your five stars. Thank you for your loyalty to our business!

July 27, 2024

Everything was quick and easy! No too much pressure for all the dealer the add ons they sometimes try to push. Mentioned buy not pushed More

by Sgilbert74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cullinan, Chuck Cote, Darlon Lopez
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're glad to hear that your experience at McGovern Ford Lowell was quick and easy without any pressure. Thanks for sharing!

July 27, 2024

Service was excellent, I really felt like I was being listened to and appreciated as a customer. No hard sell but plenty of time to talk things over. Plus, my truck came in early! More

by loristotz3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Loris, we're delighted to hear you felt valued and had a great experience with us at McGovern Ford Lowell. Enjoy your new truck!

July 27, 2024

They were very busy but still slipped me in for service when I had a possible transmission issue. Turned out to be related to a recall and they had me back on the road the next morning. Much faster than I More

by Lynda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Lynda, we're glad to hear our team at McGovern Ford Lowell could quickly address your transmission issue and get you back on the road. Thanks for sharing your experience!

July 26, 2024

Carlos is great and always takes good care of us whenever wr have a problem More

by cgianacoplis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We will pass your kind regards along to Carlos and thank him for his outstanding service.

July 26, 2024

Very welcoming kind helpful and always ready to help. .I will always service my transit there. Thanks Mcgovern@drum hill..Kudos Carlos continue doing a great job 👍🏾👍🏾 More

by Hezekiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the McGovern Ford Lowell team provided such excellent service. Thanks for choosing us, and we look forward to seeing you again!

July 26, 2024

We have been impressed with the service department at McGovern Ford. Lisa is a wonderful liaison. She listens to our concerns and explains well. Time estimates are accurate, service done well, and a n More

by Dburch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Robert Keenan
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the feedback! We're glad to hear Lisa and our McGovern Ford Lowell service team took good care of you. We'll look into the parking situation for larger vehicles like your F-250.

July 26, 2024

Carlos and the service team were professional and their transparency with my truck issues enabled me to proceed with the best decisions. I look forward to bringing my vehicle here for any future issues. More

by JayRed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges, Chris Porter
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

JayRed, we're glad to hear Carlos and the McGovern Ford Lowell service team provided such professional and transparent assistance. We look forward to helping you with any future vehicle needs!

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