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McGovern Ford at Drum Hill

Lowell, MA

4.9
442 Reviews

1212 Westford St

Lowell, MA

01851

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442 Reviews of McGovern Ford at Drum Hill

August 06, 2024

Felt very comfortable here. They were willing to work with me on financing to get me into the car I wanted at a price I felt comfortable with. Very communicative throughout the More

by dlc88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Aug 07, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear you felt comfortable and well-supported during your visit to McGovern Ford Lowell. It's great that our team could assist with financing and keep the communication clear throughout the process. Enjoy your new car!

August 02, 2024

It was a great car buying experience working with McGovern auto. We knew what we wanted and we were able to get the sale completed in two hours. Thanks to Mark and everybody else for their hard work. More

by jdf684
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Houle
Aug 02, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your great car-buying experience with McGovern Ford Lowell! We're glad Mark and the team could help make it quick and easy. Enjoy your new vehicle!

August 02, 2024

The experience at mcgovern ford of lowell was extremely well didn't feel pressured when I walked in. I was meet at the door with a smile. Craig was amazing salesman to work with understood what I was looki More

by bruins307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ramos
Aug 02, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Craig and the team at McGovern Ford Lowell provided a pressure-free experience. Thanks for sharing your positive feedback, and enjoy your new vehicle!

August 01, 2024

Even though the dealership was in the middle of a tech outage, Carlos had everything together - he even set up my next service appt. with systems down! Can count on him to be consistent, knowledgeable, an More

by jll
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Borges, AJ Warner, Erik Arsenault
Aug 01, 2024 -

McGovern Ford at Drum Hill responded

Jll, we're so glad Carlos provided excellent service despite the tech outage. We always strive to ensure a seamless customer experience and appreciate your understanding. Thanks for the shoutout!

July 28, 2024

Easy to make appointments and Carlos at the front desk in service area He takes time to come out and to look at the issue and fix the issue with the truck. More

by rhondaducharme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience! We're glad to hear Carlos and the McGovern Ford Lowell team made it easy to address your truck's issue. We appreciate your support!

July 27, 2024

Service was excellent, I really felt like I was being listened to and appreciated as a customer. No hard sell but plenty of time to talk things over. Plus, my truck came in early! More

by loristotz3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Loris, we're delighted to hear you felt valued and had a great experience with us at McGovern Ford Lowell. Enjoy your new truck!

July 27, 2024

They were very busy but still slipped me in for service when I had a possible transmission issue. Turned out to be related to a recall and they had me back on the road the next morning. Much faster than I More

by Lynda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Lynda, we're glad to hear our team at McGovern Ford Lowell could quickly address your transmission issue and get you back on the road. Thanks for sharing your experience!

July 27, 2024

Service always handled as promptly as possible. Always right the first time. I would recommend. More

by mharris
Recommend Dealer
Yes
Employees Worked With
Lisa R
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team has earned your five stars. Thank you for your loyalty to our business!

July 27, 2024

Everything was quick and easy! No too much pressure for all the dealer the add ons they sometimes try to push. Mentioned buy not pushed More

by Sgilbert74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cullinan, Chuck Cote, Darlon Lopez
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're glad to hear that your experience at McGovern Ford Lowell was quick and easy without any pressure. Thanks for sharing!

July 27, 2024

Service dept explains completely the work that needs to be performed. Service is performed in a timely basis. Clean and pleasant atmosphere while waiting for your vehicle More

by Rrupsguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with our service department at McGovern Ford Lowell! We're glad to hear that everything was explained clearly and completed promptly. We appreciate your feedback and look forward to serving you again!

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