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McGovern Ford at Drum Hill

Lowell, MA

4.9
442 Reviews

1212 Westford St

Lowell, MA

01851

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442 Reviews of McGovern Ford at Drum Hill

July 26, 2024

We have been impressed with the service department at McGovern Ford. Lisa is a wonderful liaison. She listens to our concerns and explains well. Time estimates are accurate, service done well, and a n More

by Dburch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Robert Keenan
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the feedback! We're glad to hear Lisa and our McGovern Ford Lowell service team took good care of you. We'll look into the parking situation for larger vehicles like your F-250.

July 26, 2024

Carlos and the service team were professional and their transparency with my truck issues enabled me to proceed with the best decisions. I look forward to bringing my vehicle here for any future issues. More

by JayRed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges, Chris Porter
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

JayRed, we're glad to hear Carlos and the McGovern Ford Lowell service team provided such professional and transparent assistance. We look forward to helping you with any future vehicle needs!

July 26, 2024

Carlos is great and always takes good care of us whenever wr have a problem More

by cgianacoplis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We will pass your kind regards along to Carlos and thank him for his outstanding service.

July 26, 2024

Very welcoming kind helpful and always ready to help. .I will always service my transit there. Thanks Mcgovern@drum hill..Kudos Carlos continue doing a great job 👍🏾👍🏾 More

by Hezekiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the McGovern Ford Lowell team provided such excellent service. Thanks for choosing us, and we look forward to seeing you again!

July 24, 2024

I've had multiple vehicles serviced at McGovern. All of my experiences have been excellent, with professional service advisors and thorough and accurate repair work. After many years, I switched t More

by fjweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 25, 2024 -

McGovern Ford at Drum Hill responded

Thank you for your loyalty and kind words about McGovern Ford Lowell! We're delighted to hear that our team has consistently provided professional service and thorough repairs. We appreciate your trust in us after switching from another dealership, and we're here whenever you need us!

July 19, 2024

Excellent service and detailing our new car. Would use them again and recommend to others. More

by Sandy King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago, Chuck Cote, Carlos Borges, Darlon Lopez
Jul 22, 2024 -

McGovern Ford at Drum Hill responded

Thank you for recommending the McGovern Ford Lowell team, Sandy! We are here to help with any future service needs.

July 19, 2024

Great Dealership,Paul & Craig are truly great assets at this Dealership.Returning and Releasing anotherF150 was awesome. More

by Raycamper2071
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ramos, Carlos Borges
Jul 19, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Paul and Craig made your experience at McGovern Ford Lowell exceptional! Thanks for choosing us again, enjoy the new Ford F150!

July 19, 2024

As a first time car buyer, the process was incredibly smooth and easy! I felt supported throughout the whole process and was very satisfied with the deal I got and their willingness to go above and beyon More

by Maia P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Jul 19, 2024 -

McGovern Ford at Drum Hill responded

Maia, we're delighted to hear that your first car-buying experience was smooth and satisfying with McGovern Ford Lowell! Thanks for sharing your positive feedback. Enjoy the ride!

July 18, 2024

I am so happy with my car purchased at McGovrrn! But the service I received from Brian Frye was truly exceptional. He is very friendly, so accommodating and patient with all of my questions. He w More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Frye
Jul 19, 2024 -

McGovern Ford at Drum Hill responded

Katie, we're delighted to hear that Brian provided exceptional service during your car purchase at McGovern Ford Lowell! We'll make sure he gets the recognition he deserves. Thanks for sharing your experience and choosing us!

June 19, 2024

I find working with McGovern Ford a joy. . the people are always friendly. They let you know what going on. Good at wanting you to feel comfortable. More

by mga1958rw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Chuck Cote, Carlos Borges
Jun 21, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that you had a pleasant experience with the team at McGovern Ford Lowell. Thanks for sharing your positive feedback!

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