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McGovern Ford at Drum Hill

Lowell, MA

4.9
406 Reviews

1212 Westford St

Lowell, MA

01851

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406 Reviews of McGovern Ford at Drum Hill

January 01, 2025

The team was friendly and low pressure. They worked with me to find the right car for me. More

by m3honey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote, Craig Ramos
Jan 02, 2025 -

McGovern Ford at Drum Hill responded

Thanks so much for your review for the McGovern Ford Lowell team. Enjoy the new ride!

December 30, 2024

Had a very pleasant meeting with Robert. He's professional, knowledgeable, respectful and treats you like family. I highly recommend him to help you find the best vehicle for you. More

by ddmcnulty55
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Dec 31, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Robert provided such a professional and welcoming experience at McGovern Ford Lowell. Thank you for recommending him, and we hope you're enjoying your new vehicle!

December 29, 2024

I scheduled a mobile appointment and after 2 hours past that time scheduled I contacted the dealership. They stated trouble with mobile van then promised they would be there shortly, waited another 3 hour More

by skippy8878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Borges
Dec 31, 2024 -

McGovern Ford at Drum Hill responded

Hi Skippy, we are sorry you did not have the best experience with us. We strive for the highest level of customer service, and we may have dropped the ball here. I would love to understand better what happened, not only for an opportunity to make it right but also to avoid this from happening again. At your earliest convenience, please reach out to me directly. Thank you, Scott Carter - General Manager - 351-500-6005 - scarter@mcgovernauto.com

December 25, 2024

Had my first auto service at McGovern, and Brian made the experience seamless and stress-free. He was professional, knowledgeable, and ensured everything was taken care of promptly. Excellent service and att More

by triroyal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 26, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Brian provided you with a seamless and stress-free service experience at McGovern Ford Lowell. Thank you for recommending us, and we look forward to assisting you again in the future!

December 22, 2024

Very respectful polite. they don't try to sell anything that you don't need. Highly recommend for you auto repairs More

by mlnstang85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Brittany in service , Rosie Cray, Paolo Fulciniti
Dec 23, 2024 -

McGovern Ford at Drum Hill responded

Thank you for recommending McGovern Ford Lowell! We're glad to hear that our team provided respectful and polite service without any pressure. We appreciate your support and look forward to assisting with future auto repairs!

December 21, 2024

They gave me a great deal on a new Ford truck and helped me with the registration process. More

by jarudin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Kenny
Dec 23, 2024 -

McGovern Ford at Drum Hill responded

Jarudin, congrats on your new ride, and thank you for choosing McGovern Ford Lowell! We hope you enjoy every mile in your new Ford truck!

December 20, 2024

I am extremely happy with service I received. As always Carlos is wonderful I always ask for him, he is definitely an Asset to McGovern Ford. More

by lindprtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Dec 23, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos consistently provides you with excellent service at McGovern Ford Lowell! Thank you for your kind words and continued trust in our team.

December 20, 2024

I called on Monday to make a service appointment was given a Thursday morning appointment ar 8 am..service completed and was back in the race in as little as one hour... More

by stevei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Dec 20, 2024 -

McGovern Ford at Drum Hill responded

Stevei, we're delighted to hear that our McGovern Ford Lowell team got you back on the road so quickly! Thanks for choosing us for your service needs.

December 18, 2024

friendly service interaction every thing went smoothly oil change tire rotation explained to me what was going to be done and if anything was wrong with the vehicle I would be notified More

by rmorrissey0503
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Dec 19, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that your service experience went smoothly at McGovern Ford Lowell! Our team is committed to keeping you informed and ensuring everything runs like clockwork. Thanks for choosing us, and we look forward to serving you again!

December 18, 2024

Scott Carters team in Service, and in Sales are tremendous, they real take care of me as a customer, there is not one dealership out there like McGovern Ford of Lowell , I have had about 6-7 of my More

by Joseph McWhinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa does a great job as well , Mike Smokler, Rosie Cray, Scott Carter, Gail Lombard, Chuck Cote, Craig Ramos, Carlos Borges
Dec 19, 2024 -

McGovern Ford at Drum Hill responded

Joseph, we're delighted to hear that Scott's team and the rest of our McGovern Ford Lowell crew have provided you with such excellent service. Thank you for recommending us to your family and friends! We look forward to continuing this level of care in all your future visits.

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