McGovern Honda - Service Center

My car was towed into Honda of Boston due to some roadside damage caused to the wheels and tires. Steven called me immediately to let me know when the vehicle would be worked on and the estimated pi roadside damage caused to the wheels and tires. Steven called me immediately to let me know when the vehicle would be worked on and the estimated pick up time. He got my vehicle in to be repaired without hesitation. He kept me informed throughout the entire repair process with excellent and friendly communication. The customer service I received was remarkable. I would absolutely go back to this honda dealership. A++++ Service! Thanks Steven for making my repairs as painless as possible. You're a great guy in my book!!! More

Brought my leased 2011 CVR in to have tire plugged. Steve was very good at helping me understand what the problem was. Very knowledgable and attentive. The reason I chose your dealership instead of Kelly is was very good at helping me understand what the problem was. Very knowledgable and attentive. The reason I chose your dealership instead of Kelly is I dropped my boss Marcus White off the day before to pick up his Pilot from service. He highly recommended your pricing and I decided to try you... Turns out I handed 2 vehicles 2011, CVR & Accord, back in to you this day insted of Kelly. Very impressed at your overall operation. My wife and i left with 2 new 2014 models!............Happy in Revere! More

I applaud Honda Cars of Boston for having "Steve Whelan" as their Service Manager. He not only was aware of my concerns from past issues that he went above and beyond and kept me informed from the Whelan" as their Service Manager. He not only was aware of my concerns from past issues that he went above and beyond and kept me informed from the beginning to the end, including having my car delivered to my doorstep, now that is outstanding Customer Service. I was impressed and wish more companys were like that, I hope Honda Cars of Boston realizes what a valuable employee he is. I have bought many cars from here and I assure you I will always tell people to go to Honda Cars of Boston in Everett, MA, they care about their customers and appreciate them. Thank You again, Steve Whelan. Best Regards,' Debra B-Akil More

Honda owners: Looking for a good customer service experience? this is NOT the place! This is what you can expect at HONDA CARS OF BOSTON -Inadequately staffed service department (but there are 15 experience? this is NOT the place! This is what you can expect at HONDA CARS OF BOSTON -Inadequately staffed service department (but there are 15 salesmen working to sell you a car today!) -POORLY TRAINED reception staff who do not understand the business workings and cannot adequately help you beyond transferring you to unanswered phones -RUDE, poorly trained and uninformed service personnel who do not know their product and snap at customers because they have poor working conditions -ABSENT and unresponsive management who do not know how to handle customers who have legitimate concerns about their cars -LONG WAITS and excuses about poorly planned business operations -A customer oriented retail environment void of the following good practices: Welcome to Honda cars of Boston Eye contact How may I help you I'm sorry for the inconvenience Here are some of the options we can offer you I would be happy to see what I can do I do not know the answer to that question, but I will find out for you My managers name is: Is there anything else I can help you with? You are welcome Thank you very much for your business! PLEASE THINK TWICE and check the reviews online before purchasing a car or choosing this as a place to trust the service of your vehicle. More

I just got a used car Eric in service went out of his way to find all the history on this vehicle for me not only that he made comfortable with extensive knowledge on Honda's .I have been in the automotive b to find all the history on this vehicle for me not only that he made comfortable with extensive knowledge on Honda's .I have been in the automotive business most of my life and this dealership gets a five star rating all I can say check it out yourself you will not be disappointed. Hats off to Honda Cars of Boston and thank you Eric Marcello More

I found a coupon with 15% off for brake repair. I ask them to did a brake fluid change. However, they do not honor the coupon which was printed from their own website. Be aware! they seldom honor their them to did a brake fluid change. However, they do not honor the coupon which was printed from their own website. Be aware! they seldom honor their coupon. More

i have been to honda service dept many times for service jay gratton is the best does more thean he has to also the whole service dept is great john fitzpatrick is very helpful if you need to buy a car jay gratton is the best does more thean he has to also the whole service dept is great john fitzpatrick is very helpful if you need to buy a car he ois the only one i deal with there he is fair and very helpful thanks john margaret d charlestown More

Great customer attention. They get the car right in and have a comfortable waiting room. Fortunately I did not have to wait long at all for a major service appointment. The staff runs around like bees in have a comfortable waiting room. Fortunately I did not have to wait long at all for a major service appointment. The staff runs around like bees in a bee hive. Each person seems to know exactly where they are going and what they are doing. Very pleasant...almost like dining at an upscale restaurant without the food...but short walk for breakfast or lunch. I had the pleasure of meeting the owners, the Giacchino brothers, who seem to be genuinely caring and bring an air of fun to their job....sort of like the Marx brothers! When employees appear to enjoy their work it is testament to a first class business! I actually enjoy bringing my car in for service. This is my second honda from this dealer. I'm sure it won't be my last. More

I was traveling on buiness in the MA area and my check engine light came on at around 4:30PM. Being 400 miles from home with a number of miles ahead of me, it was urgent that I get the issue addressed imm engine light came on at around 4:30PM. Being 400 miles from home with a number of miles ahead of me, it was urgent that I get the issue addressed immediately. I called the dealership, hoping that I would be able to get my car in for a repair before the shop closed. Eric Marcello was able to arrange for a rental car that evening and had my car prioritized in the next days schedule so that I could make it back home. I appreciated the efforts of the Service Department at Honda Cars of Boston, Everett and would recommend them. They even washed my car which was an unexpected bonus. If I lived in the same state as this dealership, they would handle all of my service requirements. Honda Pilot - Rochester, NY More

These men treated me as if I was their own mother. Their constant reassuring and caring went beyond customer service. I will continue to service my car there and also will recommend it to all of my friends constant reassuring and caring went beyond customer service. I will continue to service my car there and also will recommend it to all of my friends and family members. When I considering buying a new Honda, it will certainly be at this dealers. Thanks to them for all their help. Fondly, Carol Langston More