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McGrath Acura of Downtown Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.3
275 Reviews
Call Dealership (224) 802-1003

1301 N Elston Ave

Chicago, IL

60642

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Showing 275 reviews

January 21, 2024

Fantastic experience, the second mdx we bought this year! Thomas and his team are the best! The found the perfect MDX for us!! More

by lisa.ripson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Whitfield, Tye Lee, Luke Miechowicki, Anthony Manteca, Amy Brosnan
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Jan 21, 2024 -

McGrath Acura of Downtown Chicago responded

Lisa, we're over the moon to have received your five star rating regarding your last experience with our team and services! Especially when working directly with Thomas, as well as the rest of our incredible team members! Thomas it truly the best! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

Helpful
January 10, 2024

Good appointment appointment making experience, vehicle serviced as requested, first rate service rep, overall superior customer service. More

by RK Oden
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 16, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share with us as well! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

Helpful
January 01, 2024

Excellent service. Professional staff. Receive car at estimated time. Very good like the updates via cell phone. More

by mccoy_janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 16, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're thrilled to hear about your fantastic five star experience with our team and services! We appreciate your kind words! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

Helpful
December 04, 2023

Jimmy and his manager were awesome! They got me the deal I wanted quickly and made everything super easy! Would recommend them to anybody! More

by mduke33sd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Jafal
Report | Print
Dec 09, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share your kind words with us! Especially when working directly with some of our fantastic team members! McGrath Lexus of Chicago looks forward to your next visit with us soon!

Helpful
November 07, 2023

Prompt service. Replaced my Rfcu side mirror assembly the very next day without much wait More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nguyen from service dept
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Nov 08, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, we're glad to hear about your wonderful five star experience with our team and services! We appreciate your support dearly! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

Helpful
October 27, 2023

Horrible service I was suppose to get a call back yesterday and still waiting disappointed 🤦I'm still waiting More

by Carvajal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Alcaraz
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Oct 27, 2023 -

Carvajal responded

Hello

Oct 27, 2023 -

McGrath Acura of Downtown Chicago responded

Hello valued customer, our team is overly apologetic that you didn't experience our normal McGrath five star standard, during your last visit. Our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!

Helpful
October 10, 2023

The entire team provides timely and excellent customer service. Johnny and the parts manager found the out of stock part I needed and Marc made sure it was quickly installed. I always receive fantastic se More

by Suzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fernandez and Marc Alperto
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Oct 18, 2023 -

McGrath Acura of Downtown Chicago responded

Suzan, we're over the moon to hear about your awesome five star experience with Johny, as well as the rest of our fantastic team members! We appreciate you taking the time to share your kind words! The McGrath Acura of Downtown Chicago family looks forward to your next visit with us soon!

Helpful
September 09, 2023

The sales people are very patient. Very informative. Easy to work with overall making the car shopping experience more enjoyable and not so stressful More

by Mark G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Miechowicki, Anthony Manteca, David Alcaraz
Report | Print
Sep 12, 2023 -

McGrath Acura of Downtown Chicago responded

Mike, our team is delighted to hear about your wonderful experience with us during your last visit! Especially when working directly with some of our incredible team members! We appreciate your support dearly! The McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

Helpful
September 07, 2023

Great service. In and out fast and washed car. I have owned 9 Acura cars and McGrath is the best. More

by edwardhartman0775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 12, 2023 -

McGrath Acura of Downtown Chicago responded

Edward, our team is thrilled to hear about your wonderful five star experience with us during your last visit! We appreciate your continued support and loyalty! The McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

Helpful
August 21, 2023

Awesome Excellent customer service Personalized attention Friendly Attention to details Well informed of vehicle specifications More

by DB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Perez
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Aug 29, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, our team is thrilled to hear about your excellent experience with our team and services! Your kind words mean the world to us! We appreciate your business dearly! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

Helpful
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