McGrath Acura of Libertyville

For several months I was looking for a realiable vehicle for my job. I travel close to 200 miles a day. I go into some rough neighborhoods. I visited a few dealerships and mentioned that I really needed a for my job. I travel close to 200 miles a day. I go into some rough neighborhoods. I visited a few dealerships and mentioned that I really needed a realiable vehicle and did not have alot of money to spend. I was disappointed that they were not really interested in doing business with me. Finally, I stopped into Acura of Liberyville,Il., and the sales rep really listened to what I was looking for in a car and he found one that really meant my needs. Excellent price! More

Highly reccommend Acura of Libertyville to anyone in dire need of service. The building is clean and the staff is very professional, which says alot for the GM. While traveling through Libertyville, my need of service. The building is clean and the staff is very professional, which says alot for the GM. While traveling through Libertyville, my Tahoe started to act up. Luckily, I was able to swing into this dealership. Shelly in service greated me with a big smile that took my troubles away. She introduced me to Keith and Bob from the parts department. They worked together as a team, gave me several options without pressure, and then had the parts I needed in stock. I was very pleased. More

It is a long story at first i was happy with the service, this is my second consecutive acura. sales, arlington and libertyville. over the last 3 years i have had consistent problems with the navi system. this is my second consecutive acura. sales, arlington and libertyville. over the last 3 years i have had consistent problems with the navi system. shelly refused to have it taken care of. instead over the next three years she proceeded to do unauthorized warranty work for the $$$. for ie: i brought it in for a battery and 45ooo check, and of course fix my navi. instead, she replaced seat heaters, starter and various other parts. when i picked it up the 45k was not done. when i questioned the purpose of the seat heater replacement, she said it is always done whith the 45k check up. BUT THE 45K CHECK UP WAS OT DONE, and it is not routine to the service. then she finally did the 45k and told me i needed breaks, we talked about the importance of that and i ok'd it. go pick up car, no brake work. also the navi, still declined. so i brought it up to the owner Glen Bockwinkel and he said he already heard form shelly the story and i was not welcome there. long long stlory, he said i couldn;t buy abother car there. little did he know that when i tried to contact him 2 weeks later, it was to tell thim that arlingto acura found the issue with the navi but he hung up on mem so he never got to know. they do unethical things there and i want to take this story to the news!! sorry for the typos, but i am physically sick over my ordeal with libertyville acura More

BEWARE if you are using the Internet! Personally inspect any auto you bid on to buy. Do not take anyone's word on the condiditon of the car. Unless you can go on-site to personally investigate, do not tru any auto you bid on to buy. Do not take anyone's word on the condiditon of the car. Unless you can go on-site to personally investigate, do not trust the word of the dealership. Have the vehcile checked by a professional. More

Upon my passenger door getting stuck shut for the second time (both times fixed by them) I took it in for service. While I had their loaner we had a pretty heavy rain. I thought nothing of it. After I got m time (both times fixed by them) I took it in for service. While I had their loaner we had a pretty heavy rain. I thought nothing of it. After I got my car back as I was driving home (35 miles) my check engine light came on. I figured it was nothing but took it back. They reset the computer and told me to come back if it came back on. It came back on. After a week of them having it and hearing nothing I went in and spoke with Shelly. Her and I were already on a first name basis. She said that my engine had been hydrolocked. She said that when we had the heavy rain my car was outside at a low spot on their lot where it flooded. When they went to move it out of the standing water they hydrolocked it. Yes, she admitted the dealer had hydrolocked the engine. So they tell me they're repairing it and their insurance will cover it. I think fine, no problem. Another week goes by, and I check in. They tell me that it wasn't just a bent connecting rod but also a cracked cylinder. They also tell me that they didn't do it, I must have done it. I ask them how I hydrolocked my car when they had it. They have no response. I'm no longer dealing with Shelly at this point, it's her boss who is telling me all this. They charge me $6,500 to repair the car and keep it from me for a month while they fix it. This is the lowest of the low. They destroyed my car and then charged me an obnoxious amount to fix it. When Shelly handed me the keys back she had the look of "sorry" all over her face. She knew it was their fault, it was her boss who made me pay, and there was nothing I could do about it. Avoid this dealer at all costs, they are the true xxxx of the earth. In fact you should probably avoid all dealers except the "good" dealer, because there's no reason not to. Drive a couple extra miles, it's worth it. More

James made buying my new TL a breeze. very straightforward and the low price of Chicago dealers. I was in and out in about an hour and a half. Milan the financial manager was also very nice a straightforward and the low price of Chicago dealers. I was in and out in about an hour and a half. Milan the financial manager was also very nice and professional. More

I bought a used car from the dealership. The website I found my car on had a bunch of pictures and the salesman responded very quickly via email, which is most convenient for me. All the salesman were ve found my car on had a bunch of pictures and the salesman responded very quickly via email, which is most convenient for me. All the salesman were very pleasant to deal with and even the new car guys were very kind when I came in to visit. The price they offered for me to buy the car was fair and the salesman helped me pick out a car that was right for me. I get all my service done there. They are so easy to work with. You can even book your service appointments online and request a loaner if needed. That is such a great feature since I don't have time to call until the service department is closed. Overall everyone at the dealership are nice and easy to work with and I would recommend them to everyone. More

Car dealer is okay and the service dept. works hard to try and keep my piece of junk 2001 TL running. Purchased new, body molding fell off, seat heater repaired twice, sun roof leaked and transmission re try and keep my piece of junk 2001 TL running. Purchased new, body molding fell off, seat heater repaired twice, sun roof leaked and transmission recalled. If you are in the market for a used TL, stay away from the 2001. Will never purchase a Honda product again. More

USed to patronize these guys for service for the past 4 years, but after this experience, voewd never to return! <br>Bought a used Accord, when first viewed it has a pair of new tire and a pair of almost w years, but after this experience, voewd never to return! <br>Bought a used Accord, when first viewed it has a pair of new tire and a pair of almost worn out ones (all are Michelin MXV4 plus, OEM). Made a deal, sales guy said htat they would replace the worn out tires with new ones, OEM. Turned out they replaced all 4 with cheaper generics. Saying it is due to that we negotiated a deep discount! <br><br>Cancelled the deal after a yelling match! More