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McGrath Arlington Kia
Palatine, IL
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 372 reviews
August 10, 2025
Service communication could be better. On our first visit, Service had to be reminded twice to work on our car. On our second visit, there was no communication in Service that our car was On our first visit, Service had to be reminded twice to work on our car. On our second visit, there was no communication in Service that our car was there and we had to reschedule. Service did make up for this by telling us that they would pick up our cars to work on them and bring them back. Petros is a wonderful salesman! More
by eschulty
Employees Worked With
Petros Kritikos
August 07, 2025
Chet is unlike any salesman I met. He actually made car buying fun. His laid back, no pressure approach made my day while we were waiting, he told a wide range of stories. Conversation He actually made car buying fun. His laid back, no pressure approach made my day while we were waiting, he told a wide range of stories. Conversation focused on cars but spanned music, film, theatre, etc. Thank you Chet, the whole team is rated KE, for Kia excellence. More
by svsphd
Employees Worked With
August 05, 2025
I recently purchased a 2026 Kia Carnival SX Prestige from McGrath Arlington Kia in Palatine on July 23, 2025, and initially praised the sales process with Jarek and Pawel for being smooth. However, after rev McGrath Arlington Kia in Palatine on July 23, 2025, and initially praised the sales process with Jarek and Pawel for being smooth. However, after reviewing the paperwork at home, I am deeply disappointed. Despite explicitly telling Jarek I wanted no extra warranties, two unauthorized EG Assurance warranties ($2,000 and $995) were added to my contract. The finance department, led by Pawel, applied a 7.09% APR through Wells Fargo, higher than Kia Financing’s 5.73%, without explanation. Additionally, a $15 Tire Fee and $35 Electronic Filing Fee were not clearly disclosed. I emailed the dealer with questions about these issues, but they have not responded, showing a complete lack of transparency and accountability. As a repeat Kia owner, I expected an honest process, not deceptive practices. I wish I could give zero stars and will not return to McGrath Arlington Kia for maintenance or future purchases. More
by PiotrS
Employees Worked With
July 28, 2025
⭐️⭐️⭐️⭐️⭐️ My wife and I drove 1½ hours to McGrath Arlington Kia to buy a 2024 Kia Sportage, and it was absolutely worth it! Jared and Chris were two of the nicest and most professional salesmen we’ve Arlington Kia to buy a 2024 Kia Sportage, and it was absolutely worth it! Jared and Chris were two of the nicest and most professional salesmen we’ve ever met. They made the entire experience smooth and stress-free. Everything about the deal was upfront and transparent — no surprises, no pressure. We were so impressed that we even referred our daughter to them afterward. If you’re looking for a dealership that treats you right, this is the place to go. Highly recommend! — George P More
by george_01
July 27, 2025
Peter is the best salesman I’ve ever had. He was patient, very knowledgeable and truly had my best interests at heart. He wasn’t pushy or arrogant at all, a really down to earth guy! He was patient, very knowledgeable and truly had my best interests at heart. He wasn’t pushy or arrogant at all, a really down to earth guy! More
by busby_sue
Employees Worked With
Petros Kritikos
July 26, 2025
I recently purchased a new car at McGrath Arlington Kia in Palatine, and the entire process was super smooth from start to finish. Jarek and Pawel were incredibly helpful and knowledgeable, guiding me thro in Palatine, and the entire process was super smooth from start to finish. Jarek and Pawel were incredibly helpful and knowledgeable, guiding me through everything with ease. Although I had an unpleasant experience with their service department three years ago, I’m optimistic and willing to give them another try with my new vehicle. A big thanks again to Jarek for his professionalism and outstanding help—highly recommend! More
by PiotrS
Employees Worked With
July 25, 2025
Everyone was incredibly helpful and Matthew in particular was very knowledgeable, authentic, quick (yet not pushy), and overall a pleasure to work with. Highly recommend. was very knowledgeable, authentic, quick (yet not pushy), and overall a pleasure to work with. Highly recommend. More
by Jackelyn.bernfeld
Employees Worked With
July 23, 2025
Human Totonchi aka T was an excellent salesman who understood my needs and helped me choose a car from mcgraths huge inventory. No pressure, he just worked hard to help me navigate the process. I will understood my needs and helped me choose a car from mcgraths huge inventory. No pressure, he just worked hard to help me navigate the process. I will highly recommend him to my family and friends. Also, Mcgrath allowed me to test drive many vehicles both new and used which helped me make a decision with Humam's knowledge and guidance. Thanks "T"! More
by gc
July 19, 2025
Excellent service, friendly staff special shout out to Mr. T(Humam Totonchi), great selection and competitive pricing. Highly recommend McGrath Kia Palattine dealership. Mr. T(Humam Totonchi), great selection and competitive pricing. Highly recommend McGrath Kia Palattine dealership. More
by albertpanganiban42
