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McGrath Arlington Kia
Palatine, IL
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 305 reviews
August 14, 2024
Took my Telluride in for a recall. I was informed that a simple inspection would be needed first and parts would be ordered if required. I scheduled an appointment and was told it w I was informed that a simple inspection would be needed first and parts would be ordered if required. I scheduled an appointment and was told it would take about 30 minutes, maybe 45 if they were busy. Consequently, I scheduled it with other errands in the area. After waiting an hour and 20 minutes after dropping it off, I went to the service desk and asked for my car keys back as I had other appointments to head to. Allegedly, they conducted the inspection because they told me they would order the parts. I told him they weren’t needed because I would find another dealership that could better communicate, manage my expectations and respect my time. The beauty of capitalism is there are two other Kia dealerships about the same distance from home that I can explore. More
by Splinter57
Employees Worked With
Don’t know
August 10, 2024
Worst customer service. I went here for selling used car worth in kbb 9.5 - 13k depending on trade in or private party value. One sales man told me they are not interested i I went here for selling used car worth in kbb 9.5 - 13k depending on trade in or private party value. One sales man told me they are not interested in my car which was honest and fair. I was then leaving. Then, another sales man older guy called me and said we will check and he came back with 3.5k for my car. Before 3.5k, he said to me, did nt you say you wanted 1500 for your car? Honestly, he should be ashamed on this behavior trying to cheat a customer that bad. Kia management should do something about such arrogant and dishonest salesman. He was very arrogant and disrespectful to me when I was leaving. I really appreciate honesty of first salesman but second salesman was so bad. Kia mangers- please take action on this. More
by 00.lotto_cove
Employees Worked With
Some older guy who was arrogant.
June 26, 2024
My mom's car overheated because the coolant hose popped off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want o off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want one due to the fact that it wasn't needed and the total of the repair was going to be $302.90. Well when I dropped her off to get her car a couple days later, the total came out to be $412 plus some change. We asked why did the price go up and the guy stated that it was because they DID end up doing a coolant flush saying we gave them permission to do one. So this guy LIED, his name is Humam Totonchi, put into the system that we gave permission to do so. Well we ended up leaving only paying the original total of $302.90 and going on our merry way. Today, the day after we picked up the car, Humam informed us that we are still responsible for paying the remaining balance and it will be charged to our account. Im not even sure if that is doable but either way, this place really f**ked up. NEVER go here unless you want to be charged for things you DON'T want or want to basically be pondering WTH is going on due to the lack of communication. More
by Liliaarellano99
Employees Worked With
Humam Totonchi
May 23, 2024
If I could give zero starts I would! They are Liars and have no integrity. DO NOT GO HERE!!!! They will say everything you want to hear to get your money and then offer zero customer ser They are Liars and have no integrity. DO NOT GO HERE!!!! They will say everything you want to hear to get your money and then offer zero customer service afterward. The "McGraph Protection Package" is 100% a scam that they FORCE you to buy, which was a red flag I should have listened to. Use Caution and NEVER buy through them. More
by Lisa
Employees Worked With
John Res, Steven Alisauskas
April 24, 2024
Same experience as many others. We were given a price via text message. Went out and drove what we thought was the car as it looked the same but it had 20k more miles on it. Turns o We were given a price via text message. Went out and drove what we thought was the car as it looked the same but it had 20k more miles on it. Turns out that car wasn’t even there even though I called and confirmed before we drove out. The price was wrong by thousands compared to what we were told and the “deal” that I built on their website before going out. Finance manager then adds $5k in “options” despite my saying I didn’t want them. A $14k car online was $19k once we got there. Sales person was nice but was set up for failure by an incompetent staff and condescending finance manager. Bait and switch scam happening here. More
by If you can do the math, you’ll avoid McGrath
Employees Worked With
Dave Chavich, Steven Alisauskas
January 22, 2024
Leased a 2022 Kia Sportage here. The car has had continuous problems with no resolution. Car has been at this dealership's service dept 4/5 times. Service dept claims they cannot fin The car has had continuous problems with no resolution. Car has been at this dealership's service dept 4/5 times. Service dept claims they cannot find anything wrong with the car, and the car is returned to me as it came in. Alarm goes off repeatedly, battery dies. The car has to be jumped every time it has to be used. Currently awaiting a phone call from Manny so that I can bring the car in for service. Service dept claims they do not have any loaners at this time. It's been months with this car's problem, and I'm paying for a car that doesn't work. BEWARE: DO NOT BUY/LEASE HERE UNLESS YOU WANT TO BE STUCK WITH A CAR THAT DOESN'T WORK More
by Rolando Trevino
Employees Worked With
Manny
December 07, 2023
We bought a car there and also purchased an extended warranty. The service department fixed the drivetrain, under warranty, and within 1000 miles the engine blew. They then manufactured the alibi that warranty. The service department fixed the drivetrain, under warranty, and within 1000 miles the engine blew. They then manufactured the alibi that we'd installed something that voided the warranty. The next step is talking to Kia or giving up a now worthless car that Kia Credit is holding the note for. Most inept and unethical dealership I've ever seen. I thought this kind of experience was just online horror stories. Nope - just go to McGrath Arlington Kia and you can have it too! More
by travelnut46
Employees Worked With
Dave Chavich, Steven Alisauskas
November 30, 2023
Once the dealership was aware of me being interested in the vehicle they reached out to set up an appointment and kept in contact with me through the entire experience. Very good customer service. the vehicle they reached out to set up an appointment and kept in contact with me through the entire experience. Very good customer service. More
by Jtbollinger
Employees Worked With
Jeff
September 26, 2023
Horrible place. Agreed on a price on the phone. We see the car and really like it and the the try to add on $15 k in xxxxxxxx because the current market would allow Agreed on a price on the phone. We see the car and really like it and the the try to add on $15 k in xxxxxxxx because the current market would allow it. Steer clear More
by Not scammed
Employees Worked With
Felipe
